Tiendahat (tiendahat.com) has a 3.0 out of 5 rating on OK.one, based on 426 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 50% rate it 4 stars or higher while 47% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-10-24.
Most reviewers were somewhat happy with their experience overall. Customers frequently mention that finding hats is completely straightforward and appreciate the wide selection available on the platform. Many consumers also find the initial ordering process simple and very easy to navigate. Some reviewers were not happy with the quality and accuracy of the specific items they received. People stated that the products often arrived in entirely different sizes or materials than initially advertised. Others noted serious issues with poor customer communication and receiving unexpected or incorrect merchandise. Buyers expressed frustration when items did not match the descriptions provided online.
Auto-generated from all reviews of this business. For reference only.Complete scam. I ordered off of Facebook. Order shipped quick, wrong hat though. I was offered a 3rd of what I paid but could keep the hat. I didn’t want the Panama hat. After asking for a full refund they ghosted me. I filed a complaint with PayPal and Facebook about experience. Stay away from these thieves.
Total scam! Sent the wrong hat
This is yet another Panama hat scam! I got caught out by their advert in Facebook, and waited for ages, for a cheap, heavy Chinese copy - made from inferior materials, to arrive in a plastic bag. I complained through the website several times, and was offered a pitiful discount each time - eventually they agreed to give me a full credit, if I sent it to Chinese address. Eventually I claimed from PayPal, who were very helpful, and full agreed that the company was running a scam!
Been sent a sub standard item after being charges for a premium product as per the website. Now being offered a 10% discount only after they admitting that they 'wrongly' sent the item. Its a clear tactic of swindling customers and I see other online customers reporting the same issue,
Tiendahat is the biggest scam of all time. Ordered a hat that the company says is made in Ecuador. When the package arrives (from China) it is not the hat I ordered but some cheap junk from China. I contact their product service, who does not want me to send the hat back and I also do not get any compensation more than 10-20%. Scam scam scam
it is the worst product I received. dont waste your time and money in this company
Nice hats. It fits perfect.
THEY RIPPED ME OFF. IF I COULD GIVE THEM A NEGATIVE RATING I WOULD. I ORDERED ONE THING AND THEY SENT ME ANOTHER. AN INFERIOR PRODUCT THAT I'M SURE THEY BOUGHT FROM CHINA FOR $1. ABSOLUTELY NOT PROFESSIONAL. AFTER LODGING A COMPLAINT WITH THEM, THEY SENT ME AN EMAIL TRYING PULL THE WOOL OVER MY EYES. I DO NOT RECCOMEND THIS SITE TO ANYONE. DO SO AT YOUR OWN RISK. I'M SURE THE POSITIVE REVIEWS THAT YOU FIND (AND THERE ARE'NT THAT MANY) WERE WRITTEN BY THEMSELVES. THEY SHOULD BE REPORTED TO THE BETTER BUSINESS BUREAU!!
100% SCAM This guy used to be good. He has a small warehouse full of oddball hats he is trying to get rid of. When your order comes in, he picks the closest one and mails it to you. When you complain, he tries to talk you into tiny refund. He may be operating as "hatsfashion" now. He responds to emails very late at night. He tries to manipulate you into just accepting the hat you DID NOT receive.
My Final email to Tiendahat: Dear Tiendahat, I have made my decision………. Tiendahat is a scam. There was a delay in sending the hat at the beginning and I now believe your company sent out the incorrect hat on purpose because you didn’t have the the SKU I ordered, and there by putting me now in a position of excepting the hat I do not what or need with a $5 refund…sorry I forgot you raised it to $6. Then if I want the hat I ordered I would have to pay full price for the hat and HOPE that the hat that arrives is the one I ordered or I will have 2 hats I don’t want for $150.00. That’s a joke! I believed that if I send the hat I have back, Tiendahat will never acknowledge that it was received so that you never have to refund or credit me for the incorrect delivery. In short, I take the risk that you will deliver the order I paid for, and I take the risk on the return. Tiendahat never takes any risk and holds me accountable for Tiendahat's mistakes. At this point I will take the hit and never do business with Tiendahat and will use my voice to tell all I know to never, ever, do business with Tiendahat.
relatively easy to navigate, would be a bit easier if different options would appear with a mouse-over rather than having to click on each option.
I had a problem ordering from an offer I found on Facebook. However when Tiendahat reached out to me by email my issue was dealt with efficiently. The ordering process was then very easy. I have just completed my order so I have not received any hats yet. So I can't comment on the quality of their product yet. I would be happy to deal with this company in the future and probably will.
Pure garbage, their hats are cheap Chinese hats that are definitely not Panama hats on the scale of what is made in Ecuador or anywhere else they are known for making Panama hats. They offer you a $5.00 credit and they can kiss my grits. straight up junk for junk buyers who do not know quality in hats.
Website very easy to use.
Repeated excuses for late delivery. Finally delivered hats multiple sizes too large. Offered only partial refund so it could cover its own expenses. Useless hats. And they look a lot worse in person than in the online ad, not like any superfino I have ever seen. Not a business that stands by its product and not one I would go back to.
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