TiendaHat.com product shipped different from what was advertised
I purchased a hat from TiendaHat.com based on the photographs and description shown on their website. Unfortunately, the hat I received was materially different from what I ordered. The brim was different from the advertised hat, the emblem/badge shown on the side was missing, and the hat I received was approximately 2 inches smaller than the size I ordered. I contacted TiendaHat and provided them with an opportunity to resolve the problem. Rather than acknowledge that the product did not match the listing, they offered me only a 15% refund or requiring me to pay for international shipping to return the hat to China. I do not consider that an appropriate resolution for receiving a product that is substantially different from the one I purchased. I am now disputing the transaction with my credit-card company and will provide the original product listing, photographs of the hat I received, my order information, and my correspondence with TiendaHat. I am posting this review so other consumers can make an informed decision before purchasing. Based on my experience, I would recommend avoiding this merchant and considering other ones that stand behind their product.