My dog did not take to the cool mat and…
My dog did not take to the cool mat and MrFluffyFriend was very helpful and said I could return it. After using Royal Mail standard collection and postage at a cost of £12.82 to return the cooling mat to Germany. I followed their returns procedure and marked plainly on the outside wrapper “ RETURN ITEM” as instructed. Royal Mail put my address on their printed label and I also put my Order number, name, address on a sheet of paper inside the parcel.That was on 25th July. They say a refund takes between 5-10 days. Despite several emails to them, they insist that because I didn’t pay even more for TRACKING, their Warehouse are unable to locate my parcel although I have sent them Royal Mail proof of postage. I find it incredible that because of the incompetence of MrFluffyFriends warehouse, who seem unable to log details when a parcel arrives at their depot, they are unable to refund my £24 until or indeed, IF they locate my return. I am now £36.82 out of pocket for a rather flimsy small square of cooling mat that my dog had no interest in at all. I suggest you think very carefully before ordering anything unless you’re certain you won’t have the need to return it. The return cost far outweigh the benefit of ordering from a Company overseas and who’s Warehouse are unable to implement a simple “Goods In “ system. And although they don’t insist on buying TRACKING at an extra cost, I would definitely advise you to do so, or better still, whatever product you are ordering, try to find an alternative in the UK. I will update this review IF they ever locate my return and issue a refund.