So hard for them to answer a question.
They make it so hard to have an answer to a simple question. I asked Live Chat about the whereabouts of my order as the tracking I received 6 days ago of Fedex shows only Shipment information received. They replied with they'll check then they randomly replied a whole day later with they'll file a short ship claim and will refund me without giving any reason. I did not understand the problem so I asked about it only to receive another of the same exact reply with a few different words from the English vocab to make it look different. I asked a third time, then they replied with "Please read the last message(insert info I needed from the start) as if they told me the problem from the start. I do not have a remote for a Tv that costs normal people to save 5 months for and it is so, so hard to get a replacement for it that you have to find out that your order was not given to the courier they assigned to deliver to you. So hard that they would not update you if such problem occurs. Also so hard that they can't provide a replacement unless you order again. Now I have to wait for my country's vacation to end in order for my bank to process my refund, then go ahead and order another remote and pray to God that it does not face the same issue as the last one. This will all take a month for a simple thing like a replacement remote for a tv that costs most people 2 to 3 full salaries. My advice? stay the hell away from them unless you really need the part. Update: After I confirmed that i wanted a refund for my order and not a replacement, they went ahead and created a new order then charged my card again for a replacement! I asked them about the charge and they said: I see you placed a new order today per the new invoice number 1-390134-0526 for the remote . I did not even create the order and I am sure it's one of their associates who created it without my consent. My biggest issue right now is how they have my card's info saved on their website. They created a replacement without my consent and I actually got charged for it. Update 2: They replied with saying that they cannot order a replacement without my consent as they don't have my card's info. Then when I told them it was fine and that I was going to order another one after receiving the refund anyway, I went ahead and asked them if this would affect my refund of the first order they labeled is short shipped, they now do not have any idea of my refund even though they confirmed it multiple times prior to the replacement incident. I have no idea who to talk to as they all seem inexperienced and have no idea what's going on. Now I have to wait till tomorrow to ask them the same that they find so difficult to answer again. Update 2: I decided to send them an email. I hope they would do a better job at knowing whether an order that wasn't even shipped is being refunded or not. I honestly cannot believe that they first said it would be refunded then went ahead and asked me if I wanted to return the product that wasn't even shipped even though the tracking info clearly shows that simple fact! Update 3: My original order that they claimed was short shipped and I'd be refunded for has shipped today. The replacement order that they suddenly created in my stead has also shipped. Now I have 2 of the same item coming my way even though I never ordered the second one I have been charged for it and it has now shipped. I know now that they'll deny the replacement order was created by them and they'll ask me to return it. I decided to keep both orders to stop thinking about all of this and avoid needless stress. Final advice: -Never speak to live chat when you need something; send an email instead. They'll stress you out by making you wait for their occasional reply. -Disable the Fast Pay feature to make sure you don't get charged for something out of nowhere. -You will receive auto replies most of the time through live chat till you get someone who is not 90% similar to an "NPC" with auto replies. -If it's a mistake made by them, they'll just deny it. -Avoid the website completely unless you have nowhere else to buy what you want from. You might get lucky with an agent but most of them just didn't care enough to read.