Encompass

I have contacted the company 6 separate times to make a return

I have contacted the company 6 separate times to process a single return of a part. I kept getting told that an email would show up with a RMA number and a shipping label. This did not happen until I threatened to file a dispute with my credit card, American Express. All of a sudden, the RMA number was available to me over the phone and the agent was able to "cut and paste" a shipping label to me and email it to me while I waited on the phone. Oh, and their AI agent SUCKS! ...completely worthless.

Gene KernUnited States · 2 reviews · Experienced 2026-09-01 · Posted 2026-09-01

I encountered an issue with my order…

I encountered an issue with my order and Jacquil of their call in customer service department was patient, went above and beyond to solve my own self inflicted problem. He really took his time to remedy my mistake. This man was 5 stars all the way.

Encompass staff were very easy to talk…

Encompass staff were very easy to talk to and answered ALL of MY questions completely.

Ward ThorneUnited States · 1 review · Experienced 2026-08-19 · Posted 2026-08-20

Agent reviewed my shipping issue

Agent reviewed my shipping issue and refunded the cost. Thank you for being very attentive to your clients.

The process to fix my TV was a little…

The process to fix my TV was a little arduous but Sony got me replacement parts in short order, except for the main board which took longer but ultimately fixed my TV. You were patient with my requests and tried to get me the main board as fast as possible and I appreciate the ease of working with Sony. This is why I continue to spend a little more on Sony products versus the competition. Human support is important!

Rick NUMAMOTOUnited States · 3 reviews · Experienced 2026-08-13 · Posted 2026-08-13

Alternate Light Bulb Found

I was provided with an alternate part number that replaced the obsolete part number. Got a link to the new part and I was able to place an order.

Microwave part

Quick reply and solution.

Recently had positive interaction with…

Recently had positive interaction with rep, Fred, regarding an order (Samsung Part) that was received incomplete. Fred was knowledgeable, courteous and thorough. He solved my issue and I'm grateful

Lies about ETA

Before I placed an order I told them that Samsung told me the item is no longer made but they assured me it would be in stock ion 2 weeks. I placed the order knowing I would not have my dryer working for 2 weeks. Lo and behold the quoted date comes and goes and now the item shows no ETA. If I knew that was the case, I would have bought a dryer 2 weeks prior when things were on sale. Terrible company and their representatives lie.

EdUnited States · 18 reviews · Experienced 2026-07-13 · Posted 2026-07-15

Defective Twice

Ordered a new replacement DC92-02003A it arrived and the Temp switch did not work. Reordered a replacement thru exchange and it arrived with the same issue the temp switch did not work no click or output. Had to pay for both upfront and shipping until they receive part back. Not ordering from them again. Their QC appears to be non existent. Order from another supplier they are cheaper and their QC is probably about the same.

My agent sucked

My agent sucked. She said they do not sell parts for NOMA products and Canadian Tire gave me their exact phone number.

Their customers service is excellent

Their customers service is excellent. I would highly recommend to do business with them to anybody.

I purchased a song bar last year

I purchased a song bar last year , Now I can't open the remote control to change the battery .

Encompass was very helpful in trying to

Encompass was very helpful in trying to help me find parts for my Panasonic shaver. Their customer service is great. I had no response from PANASONIC themselves on this issue. But Encompass went above and beyond to try and help.

Very responsive and professional

Millicent WilsonUnited States · 1 review · Experienced 2026-06-24 · Posted 2026-06-24

I needed a part for my portable Midea…

I needed a part for my portable Midea air conditioner. I was unfortunately given the wrong part information from two other technicians I spoke with. I recontacted the company and spoke with Gary Jenkins. This man did a fantastic job helping me get the correct parts where the others failed. I told him he really should be training the other technicians that answer the phone to assist costumers. He humbly apologized for the missteps prior and stated that he felt that his company is full of other wonderful tech that can help. Kind and gracious was he in all his communication regarding his colleagues! Gary changed a frustrating situation into a WIN for Midea and Encompass.com! Please give Gary a promotion and raise! He really represents the best of Encompass.com!

website nightmares

I do not have any problems with product from encompass or delivery but I do have a problem with their website. The website 50% of time does not work. I get Error :Technical Code: -207->Invalid username / password When I go to reset my password, it says its been change successfully but continues to give me this Error. When I call customer service, they are no help and tells me its my cookie settings but its not! Super frustrating!!

Both Spenetta with Encompass and Jon…

Both Spenetta with Encompass and Jon with Samsung are AMAZINGLY WONDERFUL PEOPLE!!

Extremely poor service

I ordered some replacement dishwasher parts. The main components were not in stock but the stated dispatch time was 1-3 weeks which was fine. However, the estimated dispatch date was pushed back by a month and then when that date arrived it was pushed back by another month, and then when that date arrived, it was updated to say 'awaiting supply - no estimated dispatch date'. In the meantime they had dispatched several small components in seperate deliveries which were obviously of no use to me without the main components. When I approached for a refund several emails went unanswered. I eventually was able to contact an agent through the live chat service - they cancelled the order for the parts which had not been dispatched but they would not refund the components which had already been dispatched or the associated delivery fees.

Very helpful customer service