Parts Dr

Great customer service

Great customer service. Usually my orders are correct but when the wrong part is sent or a damaged part arrives, the Dr. has always made it right. It's why I've been using them for my business for many years now.

they ship defective parts

two parts sent. both didnt work. why would you spend money on a company that deals defective parts. go elsewhere!

Very helpful

Great experience very helpful

Very easy to find parts and order for…

Very easy to find parts and order for bext day delivery

Very easy to navigate to the part I…

Very easy to navigate to the part I needed, good price, but felt the shipping was high for the part I ordered!

Great video thank you

Great video thank you! I buy parts from you!

I got the exact part I needed delivered…

I got the exact part I needed delivered the next day.

Ease of Use

Great layout, ease of use, simple checkout process, & choice of 3 shipping options. A big thumbs up!

I order a part for the Stove

I order a part for the Stove. A computer board. Once I receive the item. The repairer came to my house to install the item. It was damage. I call the business to informed them about the item. This rude and abusive man got on the phone ask for the my ID number. I told him I didn't have the number can he look my information with my phone number. He said no, I got all the information he ask for with pictures and sent it to the company. The website said I will get back with you very quick. Two day went by no responded. I called him got the same rude man. I sent the picture and everything he ask for. He continue to say he didn't get the information for the next four days. I ask him can I peak to a manger, he said I could only speak with him. He was Trying to let the ten days for return ruin out. I told him he had to get all the information, it didn't return to me undelivered. After tried badly for days. I ask my bank to recover the money. I asked the man for a return label., because you can't return the item until they give you permission. He never worked with me, to returned the part. I am a 70 years old women that this company told advance of, they have my money and I have a defeated part, I can't use.

Very user friendly process.

easy to place on order

Great video and price for part on the…

Great video and price for part on the parts dr. website was cheaper than Amazon!

Deals Galor

Price was the deal for me great fit too

🚨 Beware ordering from PARTS DR🚨

🚨 Beware ordering from PARTS DR🚨 We ordered the part to our dryer that we were originally told was the issue. Cost = $250+ A few issues happened: 1. We hooked it up and the chip inside got so hot to touch we couldn’t keep our finger on it more than a few seconds. The part is defective. (They state it’s an authentic Samsung part) 2. We learned it wasn’t the part we actually needed even if it was useable. We called and explained the issues and asked if we could just exchange it for the part we actually need and pay any additional, if needed. They said they can only exchange a defective part for the same part. They don’t allow returns on items that have been opened and they go through “extensive” testing to be sure it wasn’t tried out. Through that extensive testing they’d be able to see it’s defective - oh wait they don’t exchange ♻️ They offered no additional customer service. Basically, as consumers, we now live in a world where these companies think money is disposable and nothing is made to last or function properly. Now we have a part we can’t use, even if we wanted to, since we have no choice but to keep it, out $250+, AND have to pay additional to fix what’s really wrong and pray it’s truly the issue.

Never shipped

I ordered from them on July 8 with next day shipment paid. Nothing shipped. I chatted with 3 different people and they assured me they would get back with me via email about shipment. No emails and no shipment. They all said the same thing…”we are checking by email with the warehouse to see what is going on”. I asked “ can you call the warehouse instead of email”. I guess that’s not a thing. It’s been a week. Nothing. I cancel my order because I need the part and found it somewhere else. They have to get back with me after checking with the warehouse. This has been a totally frustrating experience. The only reason I gave them 2 stars instead of 1 star is because they have actual humans answering the chat. I tried ordering from repair clinic ( also did not ship) and I was stuck with AI. Even the phone was automated. I’ll be posting the 1 star review for them next.

Best price. Speedy check-out.

Best price. Simple, speedy check-out process, also a variety of shipping options.

Worst customer service I have received…

Worst customer service I have received in my entire life! Got the same part 2 times. The second time I bought a warranty. It broke again so I exercised my warranty with the VENDOR that PARTSDR chose and FORCED me to use. I get approved and find out the PartsDR will not accept their payment! Because they raised their prices since I purchased my product WITH a warranty, my full refund will not cover my replacement and they refuse to accept 2 payment types in one transaction. Called CS after going back in forth for over 2 weeks via email and the man overtalked me, when I asked to talk to a manager, he said to fill out a "contact us" form on their website. He also stated that, and I quote "Several clients call in every day with this issue". I said, isnt it common sense for you to pick up the phone and call YOUR 3rd party vendor and tell them what YOUR customers are experiencing. He told me the contract was with the warranty company and me and to keep them out of it. When I told him I would be leaving a negative review, he said "sounds good". He overtalked me almost 100% of the time I was talking. This is the WORST customer service I have ever seen.

I WAS ABLE TO TYPE IN MODEL # AND GET…

I WAS ABLE TO TYPE IN MODEL # AND GET THE PART ORDERED THAT I NEEDED. IT WAS EASY ALL THE WAY THROUGH THE PROCESS

easy and simple as it should be

Great information on the website

Great information on the website, including how-to videos right at the product you are buying so you can buy it and see how to fix it without searching around more. Prices were great, too! Shipping was very fast, even for "regular" shipping. Will (and have!) use again!