Great Price
It was very easy to find the part I needed. The price was the most reasonable of all I checked.
About Parts Dr
Data updated- Website
- partsdr.com
- Category
- Electronics & Technology
- Location
- United States · Sioux Falls
- Status
- Unclaimed
- Last 12 months
- 107 reviews
- Replies to negative
- 64% (7/11)
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Is Parts Dr legit?
Parts Dr (partsdr.com) has a 4.5 out of 5 rating on OK.one, based on 107 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 87% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 64% of negative reviews. Last updated 2026-08-10.
What people say
I ordered a rotor/motor for a…
I ordered a rotor/motor for a Fisher&Paykel dishwasher, but didn't end up using it since the motor worked - was just jammed. I decided to keep it for when one of the two motors did go. Well - I need it now but it's for the wrong model - DD605 instead of DD603. I just got off of customer service and they refuse to exchange it - "two old". It's been in the box unused. I don't want a refund - just exchange for the correct (more expensive) part. NOT good service!
Reply from Parts Dr2026-04-22
Hi Ed, we’re sorry to hear about the frustration here. After reviewing your order, it was placed on 12/31/22, which is over three years ago. Our return policy is 30 days from the delivery date, so this order is well outside of that timeframe and unfortunately not eligible for return or exchange. Even when a part is unused, manufacturers generally do not allow items to be put back into inventory after that length of time. This is due to traceability, product updates, and liability concerns, as there’s no way to verify storage conditions or ensure the part still meets current specifications. For those reasons, we’re not able to resell or exchange older items like this. We always recommend verifying the model number before ordering, as similar models can use different parts.
As advertised!
I saw your parts replacement demo online and found it quite helpful. Then I checked the reviews and you will reviewed. So I went to the website and was able to find what I needed quickly and definitely at a better price than other people were offering I will use you again
This was literally the best experience…
This was literally the best experience ever. I recently broke one of the gas stove grates by accidentally hitting it on my counter when I was removing it to clean the stove. I called Whirlpool and was told that they would see if my warranty covered it. I submitted all the forms over a month ago via email and no one ever replied. I also called Whirlpool to pay for them outright and was hung up on several times after waiting on hold. No one ever picked up. So I took my business elsewhere to Parts Dr. NOT ONLY were the replacements cheaper than Whirlpool but I literally ordered them on 4/14/2026 in the afternoon and received them TODAY, 4/15/2026 in the afternoon. I only spent $11.99 on shipping and these are heavy cast iron stovetop grates. Completely over the moon with the quality of service, fast shipping, and prices of these parts. 10/10 recommend for appliance needs.
The how to video on Youtube is what…
The how to video on Youtube is what sold me! Excellent step by step instructions on how to replace parts on my identical washing machine! Thank you so much!!!
Avoid if you have an FPO/APO address – Zero accountability
Parts Dr. has no interest in supporting military families or overseas customers. I placed an order to an FPO address. They used FedEx SmartPost, which failed to deliver the item. Instead of offering to reship via a reliable USPS method or admitting the carrier failed, they simply returned the item, kept my $11.99 shipping fee, and told me I’d have to buy it again. They essentially charged me a $12 "convenience fee" for an item I never received. When I pointed out that FedEx doesn't service my location properly and asked why I was being charged for a failed delivery, I was told "we paid the carrier, so no refund for you." Terrible policy and even worse attitude. If you live on a base, take your business elsewhere.
Reply from Parts Dr2026-04-13
Hi Cary, We’re sorry to hear about your experience and understand how frustrating this situation is. We do want to clarify that the order was processed and shipped correctly on our end. Unfortunately, the carrier was unable to complete delivery to your FPO address, and we were still charged for both the original shipment and the return to sender. That said, we did reach out to offer a one-time refund of the shipping cost as a courtesy, but we didn’t receive a response. We’re still happy to honor that offer, so please contact us directly and we’ll take care of it.
I don't know
I don't know. I'll know more when I get the parts.
Fast and easy hopefully the shipping is…
Fast and easy hopefully the shipping is just as fast.
Superior Service
Great Videos, Product Availability, and Speed of Delivery.
I have used Parts Direct previously
I have used Parts Direct previously, and the. Parts I have ordered are always correct and exactly what I needed. I also like that they are GE certified Parts and not knock offs.
Order #2117902 Timely delivery
Order #2117902 Timely delivery. Right part. Vry good price.
Easy Peazy
Easy Peazy!
Great
Great, super easy to find my replacement part.
The doctor is always in.
I like parts dr always good but every…
I like parts dr always good but every time I try and login whether it has been 1 hour or 1 month says invalid loin or username please get this fixed!
The ease of using your website
The ease of using your website, any amount of information provided on buying parts
whirpool
ease of finding part and placing order,
That you are an excellent company
Excellent customer service
Parts Dr took my order for a defrost…
Parts Dr took my order for a defrost heater and thermistor on 3/4/26 and I received my parts 3/5/26. Standard FedEx shipping. These parts fixed my 2024 Frigidaire 20 cu upright freezer. Repair guys here in Oklahoma said it needed a new compressor and I should just buy a new one. $148 later and I am up and running. Yea thx Parts Dr.
Very informative about my parts working…
Very informative about my parts working with my model by offering the tool to check compatibility. Price was great.