Encompass is a market leading supplier of replacement parts and accessories for products throughout the home.Additionally, Encompass offers 4PL, 3PL, board repair and reverse logistics service. For more information on our comprehensive services, please visit solutions.encompass.com.
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Is Encompass legit?
Encompass (encompass.com) has a 4.3 out of 5 rating on OK.one, based on 194 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 84% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-05.
What reviewers say
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Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff for their incredible patience, expertise, and dedication in locating difficult replacement components for various household appliances. Consumers also deeply appreciate the professional communication, quick responses, and smooth overall assistance provided by representatives throughout their purchasing journey.
Some reviewers were not happy with unexpected delivery delays and persistent issues regarding incorrect replacement items arriving damaged or failing to function properly. A few other people also felt that certain customer support interactions became extremely frustrating when attempting to resolve prolonged inventory shortages and completely unfulfilled orders.
Auto-generated from all reviews of this business. For reference only.
Donny Abon was the customer service agent who handled my request for a new remote control for my LG TV on April 24, 2025. He was very patient and polite in answering my questions. Although he stated that my new remote would be shipped in 3-5 business days, in fact it was delivered just 2 days later - on a Saturday! The remote works well. I am thoroughly pleased with the service I received from Donny and highly recommend Encompass for technical needs.
Reply from Encompass2025-05-01
Hi Ann, we appreciate the shout out to recognize Donny for all he does and the opportunity to assist you ordering a new LG remote control for your TV!
Customer service Toni was the best part of dealing with the company
The best experienced with the company was the communication with the employee Toni.
She was an expert communicator, very customer oriented and very helpful.
If not for Toni the company would get less than 1 star - as they were not able to fulfill my order - they didn’t have a part in stock, didn’t have any lead time available regarding when the part will be in stock and didn’t send me any such information.
Glad that after waiting in vain for the order to arrive I called and spoke to Tony.
She was very pleasant, helpful, spoke clearly and was able to cancel an order for me, provided a part number so I could pursue it somewhere else.
I understand, that mishaps happen.
Toni is the only reason the company gets 4 stars review from me.
Reply from Encompass2025-04-29
We really appreciate you taking the time to give Toni on our customer service team a good review!
Ezekiel,
Thank you so much for going ABOVE and BEYOND to find the correct part for us.
You should be in CHARGE of your Department, with your knowledge, resources and willingness to assist.
We cannot thank you enough!
Encompass is lucky to have you.
Reply from Encompass2025-04-29
Hi Tony, we appreciate the shout out to recognize Ezekiel for all he does and the opportunity to assist you!
Courtesy and promptitud!
ERIKA in Technical Support at Samsung provided me with part number I needed to get the crisper vegetables drawer of my Samsung refrigerator, plus link and phone number for the distribution center. SIMON, at the distribution center that took my order. Both awesome employees! Helpful and friendly! THANKS!
Reply from Encompass2025-04-30
Hi Muriel, we appreciate the shout out to recognize Erika and Simon for all they did and the opportunity to assist you!
First, my order was shipped right away and it arrived sooner than expected. Unfortunately, the part didn't fit.
When I called customer support, the agent I spoke with was very patient and knowledgeable in helping identify the correct part. I couldn't be happier with the solution she offered and my end result. If and when I need appliance parts this will definitely be my first to stop.
From how she spoke, I could tell she had been there a while. When the employees are happy, they usually want the customers to be as well.
Reply from Encompass2025-04-29
We really appreciate you taking the time to give our customer service team a stellar review!
Alexis was very helpful and knowledgeable in assisting us order a part for our LG washer. She was very responsive and handled with professionalism. Thank you Alexis!
Reply from Encompass2025-04-28
Hi Darice, we appreciate the shout out to recognize Alexis for all she does and the opportunity to assist you ordering a new part for your LG washer!
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