Very good he knew about his work and…
Very good he knew about his work and help me to find my needs
Reply from Encompass2025-05-06
We really appreciate you taking the time to give our customer service team a stellar review!
About Encompass
Data updated- Website
- encompass.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 83 reviews
- Replies to negative
- 97% (29/30)
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About this business
Encompass is a market leading supplier of replacement parts and accessories for products throughout the home.Additionally, Encompass offers 4PL, 3PL, board repair and reverse logistics service. For more information on our comprehensive services, please visit solutions.encompass.com.
Written by the business, not verified by us.Is Encompass legit?
Encompass (encompass.com) has a 4.3 out of 5 rating on OK.one, based on 194 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 84% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-05.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff for their incredible patience, expertise, and dedication in locating difficult replacement components for various household appliances. Consumers also deeply appreciate the professional communication, quick responses, and smooth overall assistance provided by representatives throughout their purchasing journey. Some reviewers were not happy with unexpected delivery delays and persistent issues regarding incorrect replacement items arriving damaged or failing to function properly. A few other people also felt that certain customer support interactions became extremely frustrating when attempting to resolve prolonged inventory shortages and completely unfulfilled orders.
Auto-generated from all reviews of this business. For reference only.What people say
Better than any manufacturer support and service!
Absolutely wonderful experience helping me navigate a self repair on a Samsung monitor. Part replacement, core exchange process and core fee return - all accomplished in a fast, courteous and near effortless manner. Expectations exceeded. Never felt more supported.
Reply from Encompass2025-05-05
We really appreciate you taking the time to give our customer service team a stellar review!
Kris Belle was extremely helpful and…
Kris Belle was extremely helpful and very knowledgeable. She assisted with finding the correct part for my LG Range and ordered it with ease!
Reply from Encompass2025-05-05
Hi Lola, we appreciate the shout out to recognize kris for all she does and the opportunity to assist you ordering the part needed for your LG range!
Ac replacement part
CRISTELYN PACLIPAN helped find and order for me a compatible replacement for for a window ac unit. She was easy to work with and allowed for email of photos back and forth to ensure we were referring to the same thing.
Reply from Encompass2025-05-05
Hi Naomi, we appreciate the shout out to recognize Cristelyn for all she does and the opportunity to assist you!
I had a great experience with the…
I had a great experience with the customer support team— Donny Abon was incredibly helpful and efficient. He resolved my return and refund request quickly and made the whole process smooth and stress-free. Really appreciate the fast and professional service!
Reply from Encompass2025-05-05
Hi Light, we appreciate the shout out to recognize Donny for all he does and the opportunity to assist you!
Armand Del Rosario did a great job…
Armand Del Rosario did a great job helping me find the serial number of my stove and then confirming the oven rack I need.
Reply from Encompass2025-05-05
Hi Bill, we appreciate the shout out to recognize Armand for all he does and the opportunity to assist you!
Got m’y part!
I call One Time and thé person did not understand my English (i’m french person) she reconnect me to thé automatic system. Thé second person took the Time to understand me. 2 days later i got my order everything fit Thank ´s Deavon Melius !
Reply from Encompass2025-05-05
Hi Diane, we appreciate the shout out to recognize Deavon for all she does and the opportunity to assist you!
Aimand did a great job in helping me
Aimand did a great job in helping me! He was patient and polite and it was pleasure to have his help. It was a professional experience and I am grateful.
Reply from Encompass2025-05-05
Hi Ken, we appreciate the shout out to recognize Aimand for all he does and the opportunity to assist you!
Donny Abon with Encompass did a great…
Donny Abon with Encompass did a great job in handling my customer service call. He was helpful and provided me with the right part to repair my refrigerator.
Reply from Encompass2025-05-05
Hi Garrett, we appreciate the shout out to recognize Donny for all he does and the opportunity to assist you ordering the part needed to repair your refrigerator!
Real nice person who helped me very…
Real nice person who helped me very quickly
Reply from Encompass2025-04-30
We really appreciate you taking the time to give our customer service team a stellar review!
Armand
Armand helped me get the part I needed. Great service
Reply from Encompass2025-04-30
Hi Teddy, we appreciate the shout out to recognize Armand for all he does and the opportunity to assist you!
Kris was amazing to work with
Kris was amazing to work with. Thank you!
Reply from Encompass2025-04-30
Hi Lili, we appreciate the shout out to recognize Kris for all she does and the opportunity to assist you!
Toni Abad was very very friendly and…
Toni Abad was very very friendly and professional. She used patience while I had to go get my wallet. Lol I enjoyed speaking with to her. She asked if I had any questions before ending our interaction and clearly explained everything including part numbers and directions for entering payment. I truly appreciate Samsungs commitment to keeping my credit card data safe with that new system of data collection. I did not experience anything with Toni Abad that would require improvement. Her customer service was a pleasure and the company would be at a loss to lose her as an employee. Sincerely, Terri Neibauer
Reply from Encompass2025-04-30
Hi Terri, we appreciate the shout out to recognize Toni for all she does and the opportunity to assist you ordering the Samsung parts needed!
Sheila was both personable and…
Sheila was both personable and competent. I got my order done quickly with great customer service. Thank you Sheila! Would highly recommend this service provider :)
Reply from Encompass2025-04-30
Hi Sean, we appreciate the shout out to recognize Shelia for all she does and the opportunity to assist you!
Kris was very knowledgeable and easy to…
Kris was very knowledgeable and easy to relate to.
Reply from Encompass2025-04-30
Hi Ray, we appreciate the shout out to recognize Kris for all she does and the opportunity to assist you!
Derrick did everything right
Derrick did everything right. he listened well, was curtious, friendly and helped me with my issue. it was a perfect experience.
Reply from Encompass2025-04-30
Hi Stan, we appreciate the shout out to recognize Derrick for all he does and the opportunity to assist you!
The best source for help -- a human being.
While the LG online return form and chat were ineffective, I got quick and complete satisfaction when I called LG customer service and spoke to Winisha Mitchell. She efficiently processed my return, then helped find and order the correct part. It couldn't have been easier to work with her.
Reply from Encompass2025-05-01
Hi David, we appreciate the shout out to recognize Winisha for all she does and the opportunity to assist you!
"I'm very happy with the service I…
"I'm very happy with the service I received. The Donny Abon were professional and worked quickly to locate the Correct part or my Samsung Behold. He sent a picture through personal emIl so I could review to make sure this one was correct.
Reply from Encompass2025-05-01
Hi Hollie, we appreciate the shout out to recognize Donny for all he does and the opportunity to assist you ordering the Samsung part needed!
Service rep Tony was absolutely amazing…
Service rep Tony was absolutely amazing in finding several needed accessory parts for my LG appliances. I tried to get it done online before my call to Tony and wasted about 2 hours trying to navigate a problematic LG parts site. I recommend that you Skip the site and call Tony and order directly there!
Reply from Encompass2025-05-01
We appreciate the shout out to recognize Tony for all she does and the opportunity to assist you ordering your LG appliance accessory parts!
Alodia Garcia was extremely helpful
Alodia Garcia was extremely helpful, courteous, and knowledgeable. She helped me find the exact replacement part for my refrigerator door bin. (OEM parts!). She even gave me a 10% discount without my having to ask. Very thankful that Samsung uses this company for obtaining factory parts when the appliance is out of warranty.
Reply from Encompass2025-05-01
We appreciate the shout out to recognize Alodia for all she does and the opportunity to assist you ordering a new OEM door bin for your refrigerator!
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