Encompass is a market leading supplier of replacement parts and accessories for products throughout the home.Additionally, Encompass offers 4PL, 3PL, board repair and reverse logistics service. For more information on our comprehensive services, please visit solutions.encompass.com.
Written by the business, not verified by us.Encompass (encompass.com) has a 4.3 out of 5 rating on OK.one, based on 194 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 84% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-05.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff for their incredible patience, expertise, and dedication in locating difficult replacement components for various household appliances. Consumers also deeply appreciate the professional communication, quick responses, and smooth overall assistance provided by representatives throughout their purchasing journey. Some reviewers were not happy with unexpected delivery delays and persistent issues regarding incorrect replacement items arriving damaged or failing to function properly. A few other people also felt that certain customer support interactions became extremely frustrating when attempting to resolve prolonged inventory shortages and completely unfulfilled orders.
Auto-generated from all reviews of this business. For reference only.Toni Abad was excellent. She handled my issue with courtesy, professionalism and expertise.
Hi Jim, we appreciate the shout out to recognize Toni for all she does and the opportunity to assist you!
Teresa was able to identify and locate the exact replacement part which I need. This was not an easy or obvious part to find, but she kept troubleshooting and searching for it with me on the line until it was located. Two prior representatives were unable to go the extra mile to ensure the correct part was ordered (which resulted in me receiving the wrong part ). She was patient and kind and a pleasure to work with. Thank you!
Hi Susan, we appreciate the shout out to recognize Teresa for all she does and the opportunity to assist you finding the correct part needed!
Today, I received excellent customer service when i needed to cancel my order and reorder the correct item. The representative made the process easy and efficient. June Lohman
We really appreciate you taking the time to give our customer service team a stellar review!
The Samsung Representative I spoke to her name is CRISTELYN PACLIPAN and she was very helpful and very attentive. I couldn't figure out the name of the part I had trouble she took the time and sent me a photo of the schematic part through my email to make sure It was the part i was looking for. I just wanted to know if she knew what part I was trying to replace and we figured it out and the name of the part. I ordered the part right away as soon as she said they had the replacement part. I definitely call back if I need replacement parts.
Hi Amber, we appreciate the shout out to recognize Cristelyn for all she does and the opportunity to assist you ordering the correct part needed!
Great customer service! First, I ordered a replacement TV remote device and spoke with Sherwin Donato.. Then later the same day I found my remote device so I called back to see if I could cancel my earlier order… no problem for Sherwin. Both contacts were excellent.
We really appreciate you taking the time to give our customer service team a stellar review!
The process was very easy, Alexis (Rodriguez) made the process very easy for me!! Recommended for effortless repair :)
Hi Mao, we appreciate the shout out to recognize Alexis for all she does and the opportunity to assist you getting your Sony headphones repaired!
Donny Abon was a great help tracking my order and letting me know that one of the parts were on backorder and gave me the delivery date
Hi Robert, we appreciate the shout out to recognize Donny for all he does and the opportunity to assist you!
I tried using the online chat options but was unable to chat with anyone. Called the direct phone number, Toni Abad answered and within minutes I had the part ordered.
We appreciate the shout out to recognize Toni for all she does and the opportunity to assist you!
Toni, was the rep who helped me today. Toni, was very helpful in correcting the issue with my initial order and helped me quickly place the order for the correct part needed for my repair.
We appreciate the shout out to recognize Toni for all she does and the opportunity to assist you!
Phone Representative Toni Abad offered me another option to my present problem with remote delays. I'm grateful because I cannot wait till Back Orders Restore. I need a remote control now & Toni Abad was happy to help.Thank u!
We appreciate the shout out to recognize Toni for all she does and the opportunity to assist you!
I was on the Samsungparts.com trying and failing to find the correct part # replacement water filter for my refrigerator. YURI came on the chat and quickly gave me the correct part number. I noticed my refrigerator model # was not listed with the part. YURI double-checked and verified it was correct. Very courteous and professional.
Hi Mike, we appreciate the shout out to recognize Yuri for all he does and the opportunity to assist you!
Derrick was very patient and respectful of my questions and needs. He went above and beyond and gave a phone number to Bertazzoni to help me.
Hi Dorothy, we appreciate the shout out to recognize Derrick for all he does and the opportunity to assist you!
It's very frustrating when commercial equipment is in disrepair. Sherwin made this as easy as possible - quickly and efficiently taking my order and reassuring us what was in stock and what would take a little time. Honestly is everything with us.
Hi JD, we appreciate the shout out to recognize Sherwin for all he does and the opportunity to assist you!
Donny was the best, Thank you!
Hi David, we appreciate the shout out to recognize Donny for all he does and the opportunity to assist you!
Kris was so helpful! She found the parts I needed and even called me back when we had issues hearing one another. Thanks Kris!!
Hi Bonita, we appreciate the shout out to recognize Kris for all she does and the opportunity to assist you!
Spenetta Taylor made the transaction very smooth. It was great talking to him
Hi Carey, we appreciate the shout out to recognize Spenetta for all she does and the opportunity to assist you!
Sherwin helped me with my remote issue easily! Thank you
Hi Deborah, we appreciate the shout out to recognize Sherwin for all he does and the opportunity to assist you!
Amazing service!! The service was exceptionally helpful and the representative provided a lot of useful information.
We really appreciate you taking the time to give our customer service team a stellar review!
I cannot yet review the delivery or the product ordered, but the representative, Christelyn, was very courteous and helpful.
We really appreciate you taking the time to give our customer service team member a stellar review!
Brian was great. Made this transaction easy and quick.
Hi David, we appreciate the shout out to recognize Brian for all he does and the opportunity to assist you!
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