May Ann was helpful and patient
May Ann was helpful and patient. Did some trouble shooting over the phone.
Reply from Encompass2025-05-16
Hi Rocio, we appreciate the shout out to recognize May Ann for all she does and the opportunity to assist you!
About Encompass
Data updated- Website
- encompass.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 83 reviews
- Replies to negative
- 97% (29/30)
Do you own Encompass? Claim this profile for free and start replying to reviews.
About this business
Encompass is a market leading supplier of replacement parts and accessories for products throughout the home.Additionally, Encompass offers 4PL, 3PL, board repair and reverse logistics service. For more information on our comprehensive services, please visit solutions.encompass.com.
Written by the business, not verified by us.Is Encompass legit?
Encompass (encompass.com) has a 4.3 out of 5 rating on OK.one, based on 194 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 84% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-05.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff for their incredible patience, expertise, and dedication in locating difficult replacement components for various household appliances. Consumers also deeply appreciate the professional communication, quick responses, and smooth overall assistance provided by representatives throughout their purchasing journey. Some reviewers were not happy with unexpected delivery delays and persistent issues regarding incorrect replacement items arriving damaged or failing to function properly. A few other people also felt that certain customer support interactions became extremely frustrating when attempting to resolve prolonged inventory shortages and completely unfulfilled orders.
Auto-generated from all reviews of this business. For reference only.What people say
Donny was very knowledgeable and kind.
Reply from Encompass2025-05-16
We appreciate the shout out to recognize Donny for all he does and the opportunity to assist you!
I am very please with my contact eith…
I am very please with my contact eith Armand. He was very sweet and found the replace part I need for my LG air purifier. The original part I understand is discontinued but he found a replacement part that he said will work. He placed my order and said it should be here in 3-5 days. I'm very please with the service. I wish I'd of found them sooner.
Reply from Encompass2025-05-16
Hi Dawn, we appreciate the shout out to recognize Armand for all he does and the opportunity to assist you!
The customer service representative…
The customer service representative Simon Espiritu was able to assist me and he is very patient and knowledgable. Highly recommend!
Reply from Encompass2025-05-16
Hi Sam, we appreciate the shout out to recognize Simon for all he does and the opportunity to assist you!
Lily Jacob was very helpful
Lily Jacob was very helpful in identifying and ordering part I needed for my refrigerator.
Reply from Encompass2025-05-19
Hi Carol, we appreciate the shout out to recognize Lily for all she does and the opportunity to assist you ordering a new part for your refrigerator!
Brian was very helpful
Brian was very helpful, friendly and took care of what I needed to order.
Reply from Encompass2025-05-19
Hi Tony, we appreciate the shout out to recognize Brian for all he does and the opportunity to assist you!
Cristelyn Paclipan customer service
Cristelyn Paclipan took my order for a Samsung remote control. She was very polite.
Reply from Encompass2025-05-19
Hi Dolores, we appreciate the shout out to recognize Cristelyn for all she does and the opportunity to assist you ordering a new Samsung remote!
Knowledgeable and helpful
Reply from Encompass2025-05-19
We really appreciate you taking the time to give our customer service team a stellar review!
Simon was great
Simon was great. He helped me order the part for my washing machine. He made it so easy. No wait time and no hassle.
Reply from Encompass2025-05-19
Hi Daniel, we appreciate the shout out to recognize Simon for all he does and the opportunity to assist you ordering a new part for your washing machine!
Kris Belle was very kind and…
Kris Belle was very kind and professional as she placed my order for a part on my refrigerator.
Reply from Encompass2025-05-15
Hi Pam, we appreciate the shout out to recognize Kris for all she does and the opportunity to assist you!
The LG Parts representative Cristelyn…
The LG Parts representative Cristelyn Paclipan is one of the best customer reps I have ever experienced. Friendly and efficient, she picked up flawlessly all the complex model numbers, phones, emails, and answered all my questions the way I would want.
Reply from Encompass2025-05-15
Hi Bill, we appreciate the shout out to recognize Cristelyn for all she does and the opportunity to assist you!
Spoke with Donny regarding a tv stand…
Spoke with Donny regarding a tv stand and he was beyond patient with me, though ai didnt have all the information ready, i never felt rushed. Great CS rep!
Reply from Encompass2025-05-16
We appreciate the shout out to recognize Donny for all he does and the opportunity to assist you!
I was introduced to Chris Bell
I was introduced to Chris Bell. She was delightful and very informative. I appreciate her hard work to be able to assist me with my problem.
Reply from Encompass2025-05-16
Hi Stephen, we appreciate the shout out to recognize Chris for all she does and the opportunity to assist you!
Great customer service by Donny
Great customer service by Donny He was able to identify the replacement part I need it for my washer and receive shipping confirmation same day by email and text. Thank you for your great service!
Reply from Encompass2025-05-14
Hi Jose, we appreciate the shout out to recognize Donny for all he does and the opportunity to assist you!
Sherwin Donato was fantastic
Sherwin Donato was fantastic. Friendly and efficient. Solved our LG washer problem and expedited sending two parts
Reply from Encompass2025-05-15
Hi Graham, we appreciate the shout out to recognize Sherwin for all he does and the opportunity to assist you!
Great Agent
Armand Del Rosario was a great agent to work with in completing my parts order, making it super simple and clarifying/confirming the process!
Reply from Encompass2025-05-15
We appreciate the shout out to recognize Armand for all he does and the opportunity to assist you!
Door Latch
Kris Belle was very helpful in making sure that I was receiving the correct door latch for my LG Microwave. The door latch was Out of Stock, but, she was able to back order my latch which was due to be in stock a week from now.
Reply from Encompass2025-05-15
Hi Ralph, we appreciate the shout out to recognize Kris for all she does and the opportunity to assist you ordering the correct latch for your LG microwave!
Had the part available that I needed…
Had the part available that I needed and expedited shipping available as well. Great customer service when ordering over the phone with Ferren. Thank you.
Reply from Encompass2025-05-15
Hi Gene, we appreciate the shout out to recognize Ferren for all she does and the opportunity to assist you!
Derek Gaither
Derek Gaither it was a pleasure specking with you today. best customer service I've ever had very pleasant smooth transaction. very quick and knowledgeable. Thank You!!
Reply from Encompass2025-05-13
Hi Pauline, we appreciate the shout out to recognize Derek for all he does and the opportunity to assist you!
Over and above - Lily Jacobs
Quick note to highlight the exceptional service provided by Lily Jacobs! She patiently guided me to the part needed to repair a leak in my LG fridge icemaker, sending me schematics and part numbers, walking me thru visual exam of related parts, etc. Part ordered is due for delivery today!! Thank you, Lily!
Reply from Encompass2025-05-13
Hi Larry, we appreciate the shout out to recognize Lily for all she does and the opportunity to assist you repairing your LG icemaker in your refrigerator!
Genuine Replacement Parts
AppliancePartsPros.com
Parts Dr
Reliable Parts
SubZeroParts.com
Hnk Parts
LG Parts
FactoryOutletStore.com Reviews | Factory Outlet Store