Encompass is a market leading supplier of replacement parts and accessories for products throughout the home.Additionally, Encompass offers 4PL, 3PL, board repair and reverse logistics service. For more information on our comprehensive services, please visit solutions.encompass.com.
Written by the business, not verified by us.
Is Encompass legit?
Encompass (encompass.com) has a 4.3 out of 5 rating on OK.one, based on 194 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 84% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-05.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff for their incredible patience, expertise, and dedication in locating difficult replacement components for various household appliances. Consumers also deeply appreciate the professional communication, quick responses, and smooth overall assistance provided by representatives throughout their purchasing journey.
Some reviewers were not happy with unexpected delivery delays and persistent issues regarding incorrect replacement items arriving damaged or failing to function properly. A few other people also felt that certain customer support interactions became extremely frustrating when attempting to resolve prolonged inventory shortages and completely unfulfilled orders.
Auto-generated from all reviews of this business. For reference only.
What people say
M
Mary DeSimone · 5 reviews · Experienced 2026-01-29 ·
★★★★★
I would give “0” stars if I could
I would give “0” stars if I could! Stay away from this company!!! Horrible service. After I paid over $111 for two Samsung refrigerator water filters, they sent the wrong part! Mind you I confirmed that ordered correctly. It was their error. BEFORE THEY WOUKD REPLACE WITH THE CORRECT PARTS, THEY INSISTED I HAD TO PAY AGAIN. Worst customer service ever. STAY AWAY FROM THESE CROOKED PEOPLE!
Reply from Encompass2026-02-03
Hi Mary, we would really like the opportunity to investigate this further with you and see how we can help. Would you please private message us an email or phone number so a supervisor can connect with you? [email protected]. Thank you for letting us know of your experience.
D
Denis D · 1 review · Experienced 2026-01-16 ·
★★★★★
awful customer servive
awful customer servive, they are blocking you right after you reach out to let them know the part sold was USED.
Reply from Encompass2026-01-30
Hi Denis, we would really like the opportunity to investigate this further with you and see how we can help. Would you please private message us an email or phone number so a supervisor can connect with you? [email protected]. Thank you for letting us know of your experience.
I have a good experience when order the parts for my B&W speaker.
I really like the way this Company served the Customer : always reply any mail and explain all the matter I concerned about my order.
Although this part was out of stock and on back order, they did a good job to make my order was shipped.
Thank you Macha and all your team members !
Will recommend to my friends !
Reply from Encompass2026-01-13
We really appreciate you taking the time to give our customer service team a stellar review!
M
Michael Lippa · 4 reviews · Experienced 2026-01-12 ·
★★★★★
I’ve made two large purchases with this…
I’ve made two large purchases with this company and was very satisfied with the service that I received the young lady to help me was extremely helpful and knowledgeable. She also had a very sexy voice, which made it more pleasurable. I look forward to doing more business with this company And suggest anybody who’s interested to also do business with this company.
Reply from Encompass2026-01-13
We really appreciate you taking the time to give our customer service team a stellar review!
C
Customer · 8 reviews · Experienced 2026-01-02 ·
★★★★★
Superior Perfect !
1-2-2026.
Toni Abad. Encompass Supply Chain
Toni Abad. Encompass representative.
Superior ! Perfect. ! Superior communication, expertise, problem solving patience,and resources.
Hope you can reward Toni Abad for her exceptionalism in some fashion , as advanced position or monetarily, at Encompass. Appreciatively. Cheryl Seifert
Reply from Encompass2026-01-06
We really appreciate you taking the time to give our customer service team a stellar review!
J
Jake M. · 3 reviews · Experienced 2025-12-16 ·
★★★★★
Took payment and never shipped order
I bought a replacement power board for my Sony TV through Encompass. Their website showed the part in stock and advertised same-day shipping. A week later the order had not shipped. I had to call their customer support only to be told they don't have the part and cant fulfill the order. They issued a refund, but this was a significant waste of my time, and I had to make the effort to demand a refund rather than the company offering it proactively once they realized the didn't have the part in stock.
Reply from Encompass2025-12-24
Hi Jake, we would really like the opportunity to investigate this further with you and see how we can help. Would you please private message us an email or phone number so a supervisor can connect with you? [email protected]. Thank you for letting us know of your experience.
K
K Mac · 22 reviews · Experienced 2025-12-11 ·
★★★★★
Highway Robbery for Oral Care Parts
Highway robbery! $28.49 for two regular replacement tips (HX3042/00) for the Sonicare water flosser. Absolutely inexcusable for such prices and extortionate shipping for what amounts to BASIC extruded plastic that should have accompanied the outrageously priced unit to begin with. We will go back to the original and cheaper water flosser brand when our 7000 unit dies. At least that brand has many less expensive options and upgrade. This on top of the fact that Phillips has made the replacement tips unavailable from less expensive sources. Absolute obscene greed on the part of this company. NO excuse.
Reply from Encompass2025-12-16
You will be happy to know that the order you placed Friday night was shipped yesterday and is in route. Please understand that Philips sets our pricing on the Sonicare replacement parts we sell online. We appreciate the order you placed and wish you a happy holiday season!
On 12/8/25 I had the pleasure of speaking with Derrick Gaither the customer specialist from Encompass. I called because I needed to replace two drawers in my refrigerator. Mr. Gaither had a professional demeanor and he was very helpful in assisting me with my issue. He was very patient with any questions I asked and I would recommend him for employee of the month. Thank you Derrick for all your help it is appreciated.
Reply from Encompass2025-12-09
Hi Sandra, we appreciate the shout out to recognize Derrick for all he does and the opportunity to assist you!
Z
Zivi Ham · 1 review · Experienced 2025-12-03 ·
★★★★★
as inconvenient as possible
i have been trying to get my headphones back from repair for over a week now. they don’t charge your card until the repair is finished, even though they make it seem like they are by sending you a receipt and placing a hold for that amount on your card- i was then told that my card information couldn’t be processed and that i would have to call customer service in order to pay and get my headphones returned. customer service is either unhelpful or unreachable. took me two days of trying to not just be hung up on after being put on hold. updated my card information over 24 hours ago and my card still hasn’t been charged. i have received complete radio silence on whether it went through, where my headphones are or when they will be shipped. the “tracking number” that they give you is one in name only and has no actual updates on where your package is or when it will be back. the amount of hoops i’ve had to jump through for a simple repair is absolutely ridiculous. lord only knows how long they’ll take to ship if they ever do actually process my card information like they were supposed to. can’t post my reference number because it’s quite literally my phone number, but when is anything straightforward when dealing with this company?
Reply from Encompass2025-12-04
We would really like the opportunity to investigate this further with you and see how we can help. Would you please private message us an email or phone number so a supervisor can connect with you? [email protected]. Thank you for letting us know of your experience.
Don’t buy anything from this company. I waited 3 hours on the phone just to update my address. I left my number for a callback, and they didn’t contact me until 4 hours later. Their chat support doesn’t work, so there was no other way to reach them.
I paid for my order but never received anything, and because of that, I feel like I’ve lost $200. Their customer service has been terrible, and the whole situation has been extremely frustrating.
Reply from Encompass2025-12-04
We would really like the opportunity to investigate this further with you and see how we can help. Would you please private message us an email or phone number so a supervisor can connect with you? [email protected]. Thank you for letting us know of your experience.
T
Tyren Boyd · 2 reviews · Experienced 2025-11-20 ·
★★★★★
A headache when ordering parts
This company is one of the most unorganized establishment
Reply from Encompass2025-11-21
Hi Tyren, we would really like the opportunity to look into this further with you and see how we can help. Would you please private message us an email or phone number so a supervisor can connect with you? [email protected]. Thank you for letting us know of your experience.
M
Mark Hardee · 2 reviews · Experienced 2025-11-14 ·
★★★★★
Possibly the best/easiest customer…
Possibly the best/easiest customer service I've experienced in a very long time.
Reply from Encompass2025-11-17
We really appreciate you taking the time to give our customer service team a stellar review!
S
Sophia · 2 reviews · Experienced 2025-11-12 ·
★★★★★
No part and no communication except for…
No part and no communication except for it was supposed to arrive months ago. I have called over and over for them to check on the status- the order was canceled. Again, bad communication and NO updates. I would order from another company.
Reply from Encompass2025-11-14
We would really like the opportunity to look into this further with you and see how we can help. Would you please private message us an email or phone number so a supervisor can connect with you? [email protected]. Thank you for letting us know of your experience.
B
Barbara Murphree · 1 review · Experienced 2025-11-04 ·
★★★★★
Spenetta Taylor was the representative…
Spenetta Taylor was the representative that worked with me. SUPER patient in trying to match my information with the charger I desperately needed to get my laptop up and running again.
It was ordered and arrived as promised!
Thank you for great service!
Reply from Encompass2025-11-10
We really appreciate you taking the time to give our customer service team a stellar review!
L
Lori McCarter · 2 reviews · Experienced 2025-11-07 ·
★★★★★
Easy peasy
A part on my fridge broke and none of the parts suppliers in my town could get the part. So I started looking online and couldn't find the part. I finally came across Encompass and called for help. Spenetta answered my call and within a few minutes identified and found the part I need. And I ordered and it should be here next week sometime. Thank you so much!
Reply from Encompass2025-11-10
We really appreciate you taking the time to give our customer service team a stellar review!
I'm missing a duct vent for my LG gas dryer. Cannot use it. I contacted LG. Referred me to encompass.com. Tried to chat. not functioning. Filled out a customer support form, with photos of what I need. two weeks later, no response. It says they will respond in 24-48 hours. Tried it again. A week later, no response.
Reply from Encompass2025-10-27
Hi Jeffrey, we would really like the opportunity to look into this further with you and see how we can help. Would you please private message us an email or phone number so a supervisor can connect with you? [email protected]. Thank you for letting us know of your experience.
D
Daniel McCurdy · 2 reviews · Experienced 2025-10-24 ·
★★★★★
Bertazzoni burner issues
Had a lot of difficulty getting replacements parts for my Bertazzoni. Called Encompass Customer Service and Spenetta Taylor answered the phone. Long story short, she figured out that I received the wrong part numbers from a Bertazzoni certified tech. She went through the specifications of my range and got the correct part numbers. Parts are now on their way to my home to fix my long broken range. She was awesome!
Reply from Encompass2025-10-27
Hi Daniel, we appreciate the shout out to recognize Spenetta for all she does and the opportunity to assist you!
Thank you very much Cameo Carson! Made things quick and easy I appreciate it!
Reply from Encompass2025-10-22
Hi Joey, we appreciate the shout out to recognize Cameo for all she does and the opportunity to assist you!
A
Ana Deaton · 1 review · Experienced 2025-10-14 ·
★★★★★
Avoid Encompass and Allstate
Avoid Encompass and Allstate – They Don’t Honor Their Policies!
I’m Ana, a single mom in Oklahoma. After a hard divorce, I worked to buy my home and trusted Encompass (an Allstate company) to insure my roof. When hail totaled it, they found every excuse to deny my claim — saying it was “pre-existing damage.”
If that were true, why did they insure it and take my premiums? They cover $50K roofs every day but denied my small $10K roof. It feels like fraud. They gladly collect payments but vanish when it’s time to help.
If this is how they treat a single mom, I can’t imagine how they treat others. I highly recommend Farmers Insurance instead — my friends say they actually look out for their customers.
Encompass and Allstate care more about profits than people. Don’t trust them with your home.
Reply from Encompass2025-10-16
It appears that you are reviewing the wrong Encompass. We are a parts supplier, not the insurance company.
D
Doolilly · 1 review · Experienced 2025-10-07 ·
★★★★★
13 year old Samsung Washer Part…
Alize C was very helpful in finding a part I with price in order for me to decide whether to replace washer or repair it.
Reply from Encompass2025-10-07
We appreciate the shout out to recognize Alize for all she does and the opportunity to assist you!
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