Encompass

A.B. LandisCanada · 8 reviews · Experienced 2026-06-12 · Posted 2026-06-12

a complete and total sh*t show

Nepotism/corruption is the only explanation I can think of for why this incredibly dishonest and incompetent company is the sole USA distributor of Midea appliance parts. TWICE i tried to buy parts from this circus act. Each time, they LIE and LIE and LIE about the ETA, successively pushing it back week-by-week and month-by-month. To date, after two orders spanning nearly 4 months, I have never actually received ANYTHING. I'm really not sure if it is blatant fraud or simply incompetence that makes Encompass such a complete and total sh*t show, but after countless hours tracking orders, communicating with useless customer service agents, and pulling my hair out, I will NEVER buy a Midea appliance ever again.

Kamron OberlinUnited States · 2 reviews · Experienced 2026-05-18 · Posted 2026-06-11

Horrible return system that's difficult to navigate

*** UPDATE - Encompass reached out after I submitted this review. She promptly emailed me a shipping label and they refunded my purchase price after I shipped it back. I appreciate the follow up and customer care... I have upgraded the rating from 1 star to 4. Thank you Encompass for making it right. *** Ordered a fishing reel handle. It arrived and wasn't the correct part. I requested to return it and get a refund. I got an ambiguous email that gave NO information about how to return the item. And there is no clear information on their website for returns either. It appears they make returns difficult and I don't have time to jump through their hoops. I'm out $65, and will never use this company again. Very poor business practice.

Best part store I've used

Best part store I've used Great customer service and core return experience.

Remy ChingUnited States · 2 reviews · Experienced 2026-06-04 · Posted 2026-06-05

Great company with excellent OEM parts

Great company with excellent OEM parts. Highly recommend ordering from them.

I was able to easily correct my mistake.

Perfect!!!

Good conversation good communication…

Good conversation good communication and help from encompass for my media refrigerator parts

Encompass is Terrific!

Encompass managed to locate a part for my dishwasher that every other online vendor said was no longer being made and there was no suitable replacement. Although I had to wait a few months, the wait was totally worth it.

So hard for them to answer a question.

They make it so hard to have an answer to a simple question. I asked Live Chat about the whereabouts of my order as the tracking I received 6 days ago of Fedex shows only Shipment information received. They replied with they'll check then they randomly replied a whole day later with they'll file a short ship claim and will refund me without giving any reason. I did not understand the problem so I asked about it only to receive another of the same exact reply with a few different words from the English vocab to make it look different. I asked a third time, then they replied with "Please read the last message(insert info I needed from the start) as if they told me the problem from the start. I do not have a remote for a Tv that costs normal people to save 5 months for and it is so, so hard to get a replacement for it that you have to find out that your order was not given to the courier they assigned to deliver to you. So hard that they would not update you if such problem occurs. Also so hard that they can't provide a replacement unless you order again. Now I have to wait for my country's vacation to end in order for my bank to process my refund, then go ahead and order another remote and pray to God that it does not face the same issue as the last one. This will all take a month for a simple thing like a replacement remote for a tv that costs most people 2 to 3 full salaries. My advice? stay the hell away from them unless you really need the part. Update: After I confirmed that i wanted a refund for my order and not a replacement, they went ahead and created a new order then charged my card again for a replacement! I asked them about the charge and they said: I see you placed a new order today per the new invoice number 1-390134-0526 for the remote . I did not even create the order and I am sure it's one of their associates who created it without my consent. My biggest issue right now is how they have my card's info saved on their website. They created a replacement without my consent and I actually got charged for it. Update 2: They replied with saying that they cannot order a replacement without my consent as they don't have my card's info. Then when I told them it was fine and that I was going to order another one after receiving the refund anyway, I went ahead and asked them if this would affect my refund of the first order they labeled is short shipped, they now do not have any idea of my refund even though they confirmed it multiple times prior to the replacement incident. I have no idea who to talk to as they all seem inexperienced and have no idea what's going on. Now I have to wait till tomorrow to ask them the same that they find so difficult to answer again. Update 2: I decided to send them an email. I hope they would do a better job at knowing whether an order that wasn't even shipped is being refunded or not. I honestly cannot believe that they first said it would be refunded then went ahead and asked me if I wanted to return the product that wasn't even shipped even though the tracking info clearly shows that simple fact! Update 3: My original order that they claimed was short shipped and I'd be refunded for has shipped today. The replacement order that they suddenly created in my stead has also shipped. Now I have 2 of the same item coming my way even though I never ordered the second one I have been charged for it and it has now shipped. I know now that they'll deny the replacement order was created by them and they'll ask me to return it. I decided to keep both orders to stop thinking about all of this and avoid needless stress. Final advice: -Never speak to live chat when you need something; send an email instead. They'll stress you out by making you wait for their occasional reply. -Disable the Fast Pay feature to make sure you don't get charged for something out of nowhere. -You will receive auto replies most of the time through live chat till you get someone who is not 90% similar to an "NPC" with auto replies. -If it's a mistake made by them, they'll just deny it. -Avoid the website completely unless you have nowhere else to buy what you want from. You might get lucky with an agent but most of them just didn't care enough to read.

I placed an order for 2 parts that said…

I placed an order for 2 parts that said they were on backorder. ETA about a month. 6 weeks pass, I look at the order and 1 is in stock, 1 still BO. Couple weeks later it says BO til July. So I look around and they've discontinued the part, no mention of this on the website. The other part is still in stock so I just cancel the one. They accept the cancelation except now the other part is on BO. Just cancel the other one. Awful communication.

Found product I thought I needed, but needed to return

Thanks for trying to get my order cancelled. The return process was fast and helpful.

Customer service was great

Customer service was great, and quick to respond to my questions.

Excellent site!

Straight answers.

It was very easy and helpful

Awesome agent Brandi

Agent Brandi, was very helpful in finding the part I needed.

Real Company; Has Live Customer Service; Poor Logistics

I ordered some replacement fridge parts and they were backordered. I got some weird emails that they were on their way, but then they didn't come. I spoke on the phone to someone who was clearly overworked, and it turns out backordered items won't arrive if you ask for everything to ship at the same time. (They may never be in the warehouse simultaneously.) So, they are a legit company and I love that they have people you can talk to. But, their system is broken and you may have to manage your order. After customer service unchecked the "ship items together" option, I did get one of two parts but the other part will come like 6 months after ordering. This was not the advertised timeline.

Quick response to my question.

I cancelled the order no refund

I cancelled the order. They sent a cancellation Email back. But they still have not credited my card with the charge. Interesting that when you order they immediately charge your card. But when the order is cancelled they drag their feet and do not take the charge off the card or credit the card with the charge. Bad business practice.

Bad experience and bad customer service

Found needed part for Sony lens at their web-site. Wanted it urgently, it says on web-site the part in stock and available for pick up at their facility. I paid get weird email with just order number and price with shipping address where is my home address from account, but i wanted pick-up. I called them next day morning to check and make sure I can come to pick it up. Pretty nice lady said me that the part available in New York for pick up, not in my city and they proceed it to send to facility I ordered and will arrive during 3 days. I agreed sadly and calmy wait 3 days. On 4th day morning I call them again to make sure I can come to pick up. They said me the part still in NY and nothing going on, they could send it to my facility. I asked why it is still there I needed it 3 days ago. This time lady was disrespectful rude and can't answer my question why they do not procced with my order. I asked what they waiting for. She said they waited for my call =\ So crazy story, she started blame me etc, said that I can't hear her and part is still in NY and could be delivered only in one week for now. Unfortunately I do not remember her name. I just stopped that useless conversation. And recall to talk with other representative. I felt they spoke between each other already because another one started conversation in manner of previous one. So I asked to change delivery address to my office and it should take 3-5 business days as she said. I don't want use this company anymore for business. I let my clients down because of them, my reputation is more important for me. I will use alternative dealers. The only plus of this company is high amount of available original parts for Sony as for me.