Encompass is a market leading supplier of replacement parts and accessories for products throughout the home.Additionally, Encompass offers 4PL, 3PL, board repair and reverse logistics service. For more information on our comprehensive services, please visit solutions.encompass.com.
Written by the business, not verified by us.Encompass (encompass.com) has a 4.3 out of 5 rating on OK.one, based on 194 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 84% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-05.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff for their incredible patience, expertise, and dedication in locating difficult replacement components for various household appliances. Consumers also deeply appreciate the professional communication, quick responses, and smooth overall assistance provided by representatives throughout their purchasing journey. Some reviewers were not happy with unexpected delivery delays and persistent issues regarding incorrect replacement items arriving damaged or failing to function properly. A few other people also felt that certain customer support interactions became extremely frustrating when attempting to resolve prolonged inventory shortages and completely unfulfilled orders.
Auto-generated from all reviews of this business. For reference only.Derrick G., hands down, amazing customer service!!!!! He reminded me of how customer service USED to be. He is truly a gem! Thank you so much for your help today and for such an amazing spirit.
Hi Ebony, we appreciate the shout out to recognize Derrick for all he does and the opportunity to assist you!
I just spoke with Armand Del Rosario from Encompass Supply Chain Solutions, LLC to get an LP gas conversion kit for my Samsung dryer. His service was outstanding—he found the part in seconds and texted me a link to order it online. Top-notch support. Armand is based in the Philippines (I asked), and he was incredibly attentive and courteous. He clearly understands the level of service customers expect in the U.S. Definitely someone who deserves consideration for a management role—he has the professionalism, communication skills, and values to lead. Thank you, Armand and Encompass!
Hi Ivan, we appreciate the shout out to recognize Armand for all he does and the opportunity to assist you ordering a new LP gas conversion kit for your Samsung dryer!
It was very easy and fast to have my fridge parts ordered, awesome customer service
We really appreciate you taking the time to give our customer service team a stellar review!
Derrick Gaither was very friendly. Spoke very clearly easy to understand. And made sure I had all the necessary information i needed to complete my task.
Hi Sheri, we appreciate the shout out to recognize Derrick for all he does and the opportunity to assist you!
I had the pleasure of working with Teresa from Encompass Parts when I called in to inquire about parts for a Midea Due portable AC. Teresa was extremely helpful and went above and beyond to ensure I received the correct part. She even ran across the warehouse to check on the availability and accuracy of the part I needed, demonstrating outstanding dedication and customer service. Her thoroughness and commitment to getting it right made a huge difference in my experience. It's rare to encounter such attentive service, and I truly appreciate Teresa's efforts. She is a credit to Encompass Parts, and I am grateful for her assistance! Highly recommended for anyone needing parts or expert advice.
We appreciate the shout out to recognize Teresa for all she does and the opportunity to assist you order the part needed for your Midea AC unit!
The LG company rep, Kris Belle, deftly handled my problem and even texted me a photo of the shelf that I needed for my LG refrigerator. I had just gone through a disappointing exchange with a "on line assistant" on a related website, so I was delighted that Kris was a live person able to immediately solve my issue. I was also grateful that she pointed out I would need only the plastic frame for the shelf, and not the glass insert. She was top notch.
Hi Daniel, we appreciate the shout out to recognize Kris for all she does and the opportunity to assist you ordering the shelf needed for your LG refrigerator!
After calling your company three different times and talking to three different people Derek was our hero. Two other employees could not find the part I was looking for, but Derek came through within 10 seconds identified the part and it is now on my way. Thank you so much, Derek. Your company is lucky to have you.
Hi Bennett, we appreciate the shout out to recognize Derek for all he does and the opportunity to assist you!
Thank you Cristelyn. She was very helpful, the part i needed was found and ordered quickly.
Hi Travis, we appreciate the shout out to recognize Cristelyn for all she does and the opportunity to assist you!
Lily Jacob was really patient and helped me find the product I needed
Hi Esteban, we appreciate the shout out to recognize Lily for all she does and the opportunity to assist you!
Toni was very patient helping us the find the part we needed for our Samsung range. We couldn't find the serial number or model number and she told us where to find it.
Hi Rosita, we appreciate the shout out to recognize Toni for all she does and the opportunity to assist you ordering the part needed for your Samsung range!
Very satisfied with the assistance and service provided by Toni Abad with identifying parts for my Samsung refrigerator. Communicated via phone, email and text. Prompt replies to my inquiries were appreciated!
Hi Steve, we appreciate the shout out to recognize Toni for all she does and the opportunity to assist you ordering the parts needed to repair your Samsung refrigerator!
I need to purchase a new door for my freezer on my fridge. Kris did everything she could to find and order what I needed. Would definitely recommend.
Hi Lynnette, we appreciate the shout out to recognize Kris for all she does and the opportunity to assist you purchasing a new door for your refrigerator!
Donny was very helpful and professional. I look forward to reaching out again when in need for other appliance parts
Hi Michael, we appreciate the shout out to recognize Donny for all he does and the opportunity to assist you!
We really appreciate you taking the time to give our customer service team a stellar review!
Thank you so much Toni Abad for your awesome customer service! So thankful you were able to locate the part for my microwave!
Hi Stefanie, we appreciate the shout out to recognize Toni for all she does and the opportunity to assist you!
Great customer service. I was very impressed with the quick response from the time I sent the email. Zyra was very helpful and was able to solve my issue. I ordered the replacement item and it was shipped out and received in a timely manner. Great job to Zyra for finding the exact item I was needing.
Hi Brandi, we appreciate the shout out to recognize Zyra for all she does and the opportunity to assist you ordering the part you needed!
My Service Agent is Kris Belle. I needed replacement dishracks for my Samsung dishwasher. Kris was transparent and informed me that the parts were on back order. I had placed this same order with Parts Warehouse and was told that I would receive my order with in 5 days. A week past my delivery date I receive an email stating this order was on back order. Not only was Kris honest about the back order but I found that I saved $66.00 by reordering with Encompass. I canceled my order with Parts Warehouse. Kris Belle was easy to work with and is an all-around great agent. Thank you, Kris,
We appreciate the shout out to recognize Kris for all she does and the opportunity to assist you ordering new dishracks for your Samsung dishwasher!
Gen Lopezon at Encompass did a great job handling my telephone microwave filter order quickly and competently. She was also pleasant and easy to work with. Nice job, Gen!
Hi Fred, we appreciate the shout out to recognize Gen for all she does and the opportunity to assist you!
Toni Abad was very professional and knowable in finding the right part and helping with return of wrong part for my refrigerator. Best costumer service I have received in a long time. Thank you Toni
Hi Glen, we appreciate the shout out to recognize Toni for all she does and the opportunity to assist you!
Kris Belle was able to help me locate the model number on my Samsung dishwasher that I could order the correct replacement part (detergent dispenser)
We appreciate the shout out to recognize Kris for all she does and the opportunity to assist you ordering a new detergent dispenser for your Samsung dishwasher!
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