Inacceptable in all aspects
Update : I DID SEND BACK ALL DRESSES, I told you, that DHL informed me, that you should get in touch with DHL business partners, as the dress got lost on the way with DHL. The parcel has been packed new and weighed less than when I dropped it off at the DHL shop, one dress was apparantly missing. But you accuse me to have kept it? Not true, and DHL would have given you the money back. There was no need to take it from me, it is betrayal, because I fulfilled all requirements and sent ALL 6 dresses back within 5 days after delivery. Please send me my 222 Euros back, because you can claim it from DHL. 10.07.26 I ordered 6 dresses through their 'try first' option, paid the little fee to get them. They arrived fairly quickly and I really loved the making and the look of the dresses. Unfortunately they all didn't fit in the back, despite they were my usual size and I measured of course before ordering. So I packed all 6 dresses carefully and sent them back way within the time ( within the same week even) with the provided labels. I ordered then the favourite dress in a size which should fit and also another dress to have some choices. So far so good. But then JJ's house ( or Top Bridal, which is the name within the payments for no known reasons...) claimed one dress didn't arrive and charged me the full amount via Paypal! I opened a case and actually it should have been pretty simple...they charged me for a dress I don't have, and the DHL tracking clearly showed, that the package got damaged, DHL packed it anew and the packege was from then on way lighter, which means the dress got missing during the transport of DHL. They really sat it out and Paypal had to close the case. DHL said, they could have claimed the damage through DHL business partners and would have gotten their money back. There was no need to steal that money from me. According to them, they believe I kept a dress ( which didn't even fit, why would I ??....that's actually slander, by all means...). Then I wanted to cancel that new order of course as I don't make business with such unreliable stores, then they first didn't want to cancel the order and then they wanted me to still pay 20% of the cancelled order ! That all is wrong and feels even criminal. So Paypal recommended to contact a lawyer and the police to sort this out, which will be my next step. I still want my 222 Euros back from them, so I am going to report this to the police. I provide the order number 5447270670, so you can't say that you can't locate the order.