Please do not book with this airline
Please do not book with this airline. Our flight was cancelled due to a fault. These things happen. However the way it was handled was disgusting. No help, communication or announcement. Our flight was due to take off at 6pm and we didn’t get our bags back until almost midnight so nearly 9 hours in the airport by now. They then proceeded to take us to a disgusting hotel. The rooms smelt, no lock on the balcony door. I moved rooms once and still ended up with a disgusting room and by this point too late to change hotels. There are what looks like bogies smeared across the wall, caterpillars, hairs in the bed and a general feeling of dirtiness. There are also signs up in the room with graphics of bound hands saying ‘no human trafficking’ it makes me sick to think what has gone on in the hotel if they need to have signs saying this. Avoid Batik air at all costs.