Hale provided out of date parts-free of charge .
I have two twenty year old wall type doors for my two large dogs. When I ordered flexible replacement doors from Hale, the new magnets and weatherstripping wouldn't fit. A telephone call to Hale reveled that the parts had been re-designed. However, they came up with the old parts that I needed and shipped them in two days, all at no cost to me. I was impressed. I would certainly recommend Hale to anyone.