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Animals & Pets

Hale Pet Door

Claimed

100 reviews

4.7100 reviews
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About Hale Pet Door

Data updated
Website
www.halepetdoor.com
Category
Animals & Pets
Location
United States
Status
Unclaimed
Last 12 months
2 reviews
Replies to negative
100% (2/2)
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(719) 269-7400[email protected]www.halepetdoor.com

About this business

Whether you have a little kitty, a Great Dane or Mastiff or anything in-between, Hale Pet Door makes a pet door that allows your pet access to the outdoors and back into the sanctuary of your home while saving on your energy bills.Already have a pet door and ready to upgrade? Hale Pet Door can make you a custom size to fit the existing hole in your wall or door.With readily available replacement parts, your Hale Pet Door will last for years, and the 5 Year Warranty provides peace of mind.

Written by the business, not verified by us.

Is Hale Pet Door legit?

Hale Pet Door (www.halepetdoor.com) has a 4.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-09-01.

What people say

M
MaiziegurlUnited States · 3 reviews · Experienced 2025-02-25 ·

We ordered the replacement flap kit and it was too difficult to install

We ordered the replacement flap kit and had such a difficult time replacing the magnets and weatherstripping. The existing installed weatherstripping was very tight and required channel locks to remove. Not a problem. The inserted surfaces on the weatherstripping were smooth. The new weatherstripping was even wider with "new and improved" ribs added. It was impossible to insert them no matter how hard we hit it with a mallet (per tech support). We ended up grinding off the ribs in order to install them. The whole install was so disappointing. We have used Hale pet doors for 22 years and have raved about them. Not any more. I dread replacing the next flap.

Reply from Hale Pet Door2025-02-25

We do apologize for any issues you may have had trying to install your new weatherstripping. If you can give us a call we can replace your entire pet door at no cost to you

Freddy SmithUnited States · 1 review · Experienced 2024-09-09 ·

I couldn't be happier with my Hale Pet…

I couldn't be happier with my Hale Pet Door! The quality is exceptional, and it's clear that a lot of thought went into the design. Installation was straightforward, and the door fits perfectly. My pets love the freedom it gives them, and I love the energy efficiency and security features. Highly recommend Hale Pet Door to any pet owner looking for a reliable and durable solution!

Theadore ChasteenUnited States · 1 review · Experienced 2024-04-10 ·

Longevity and Quality

Fast, friendly customer service. I ordered a XLP door with a raincap. Received it in a timely manner. The overall quality was awesome and it showed that the company takes pride in making sure their product stand up to the weather and wear and tear from continued use. I highly recommend that if your in the market for a new pet door, check out Hale Pet Door.

C
ConsumerUnited States · 1 review · Experienced 2024-02-09 ·

Hale Pet Door

Hale Pet Door "I recently installed the Hale Pet Door, and it has been a fantastic upgrade for our home! The installation was easy, and the door itself is incredibly sturdy and well-made. My pet loves the freedom to go in and out as they please, and I appreciate the added convenience and security it provides. The design is sleek and fits perfectly with our home's aesthetic. Overall, it's a high-quality product that I would highly recommend to any pet owner!"

Dan CoccoUnited States · 2 reviews · Experienced 2024-07-24 ·

I just installed a large tall thru the…

I just installed a large tall thru the wall Hale pet door for a client recently! Overall the quality of the double flapped door is pretty good, for info I have installed quite a few of other manufacturers pet doors, some thru door and most thru walls, even electronic ones that worked with a chip! This one however I had issues with, and I’ll explain for the average DIY person. 1. First you need a good pair of metal shears to cut the walk thru tunnel to size, it is really good metal they use. 2. I feel they have the tunnel design backwards, the metal tunnel is factory attached to the inside panel with the security door, you push it into your new opening and trace on the outside of the house wall on the metal to what needs to be cut off! The exterior flap panel is then designed to be screwed thru its frame and into the tunnel metal that you cut to size using their supplied drill and screws! This particular door claims it fits all house type walls, the opening you cut are enough of a tolerance to put the tunnel thru to secure it to the exterior flap door, the problem is how are you supposed to screw it together if on the outside your opening is stucco, brick, block, the screws do not work as they are longer on both sides and bottom that they hit these hard surfaces! I had to resort to going to the hardware store and buying short steel rivets which worked well with the tolerance up against a thick stucco wall! My suggestion to HALE would be to reverse the tunnel, attach it to the outer door so that it can be traced to the inner wall which might be drywall or even lath and plaster but at least a medium that their screws could screw into as well! 3. They include a nice indoor/outdoor carpet that they want you to use construction adhesive to secure it to the sides and bottom inside the tunnel between the flaps! My problem with that is a couple things, A. Construction adhesive stinks, and between the flaps may make your pet not wanting to use it for awhile if at all! B. If and when the carpet becomes wet or soiled to the point of gross, you now have to scrape or, the glued down carpet to remove it so you can put something else there! Our option instead was to use indoor/outdoor double sided carpet tape, no odor and can be peeled up when time to replace the carpet with a new one! So my experience in stalling this pet door and my suggestions to improve on it!

Reply from Hale Pet Door2024-08-20

I hope you're doing well. I wanted to personally apologize for the issues you encountered with the installation of our Hale Pet Door. The material used for the Hale Pet Door tunnel is a robust metal. This is for longevity and stability inside the wall. We do regret if this caused you difficulties in your installation.. Additionally, we would be happy to recommend adhesives that would work better for your application. Please rest assured that your feedback is invaluable to us. We would like to discuss this more and take into account any recommendations that you may have. We are always eager to listen to our customers in order to find new ways to improve our products! Thank you for your feedback and we hope to hear from you soon! Please contact us at 719-269-7400 or Email us at [email protected].

Daniel WolfeUnited States · 1 review · Experienced 2024-06-24 ·

NOXIOUS CHEMICAL ODOR EMINATING FROM THE FLAPS

This door went into my wall after some customizing. Its been there for about 6 years and now it was time to replace the flap. Its an outstanding door. However the vinyl flaps have a very very strong offensive chemical odor. It burns the eyes and throat its so strong. Same thing when the door was first installed. I have many concerns and so should you! I have emailed my concerns to Hale, but haven't heard back. When it was installed years ago, I contacted the distributer and they brushed me off.

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