BAD SERVICE. STRESSFUL
After signing a contract with them, they give ZERO updates and reminders, and any attempts to contact them is met with their irritating answer service. Installation happened on time, with a very competent technician. However, after the technician left, the connection cut off. I presume the head office gave the technician some temporary connection methods to allow them to "show" the customer that it "works". Attempts to contact any member of VQ was met with their same "disappearing act" method of avoiding any contact with the customer. After 46 calls to their "24/7 technical hotline", I reached one guy, Calvin, who said that he would investigate and call me back. He only called me back 7 hours later (at 11pm) to ask me to check if I could confirm the service was working for me. Currently it is working okay, but based on the overall experience, I cannot say that VQ is worthy of keeping their promises.