Scammers
ordered a dress 10th Sept 2021, was "dispatched" 15th Sept but still not arrived and it should of been here by now (25/9/2021) so i contacted them via messenger and said this and said i wanted a refund, they claimed they were "just checking" for me so again i said I just want a refund on the dress. They came back with the information i have on the app and refused to refund my money because it had already been shipped out. They just keep telling me to wait for an update in 7-10 days of being dispatched when i say i want a refund. It's been 10 days since "dispatch" - today is the 25th september and it was "dispatched" 10 days ago. Avoid these scammers! £20 lost and nothing recieved! 28/9/2021 - they are now trying to get this review taken down, guess they don't like genuine reviews! This matter is now in the hands of my bank as i want my money back and it's not forthcoming from these scam artists! Update 7/10/2021 - no communication whatsoever and no product has arrived, avoid as they are just scammers wanting your money then they refuse to refund giving excuses Update 18/10/2021 - still not recieved, no communication Update 26/12/2021 - woke up to an email to "verify" my review. So i sent trustpilot all emails and the facebook conversation i had with them. Hard luck "rosegal" in trying to get my genuine review removed!! Anyone who reads this - ALWAYS keep screenshots of emails and any communication you have with them and when they refuse a refund just contact your bank and get it through them as "rosegal" ignore refund requests and refuse to refund!