DO NOT GET WELLHUB
DO NOT GET WELLHUB! The app experience is incredibly frustrating. Checking in at the gym does nothing—you’re also required to geo-tag inside the app, which is not intuitive when you’ve already checked in at the front desk. If you don’t realize this, the app marks you as absent and locks your account until you pay a $25 fee to reactivate it. So on top of paying hundreds of dollars a month, you’re charged for attending a class simply because the app didn’t register your location. And if it’s a glitch—which happens often—and you don’t catch it in the moment, customer service refuses to fix it unless you have a screenshot. They claim it’s how they pay gyms, but every competitor manages to track attendance and pay studios without forcing users to geo-tag. It feels predatory and like they’re taking advantage of the fact that there aren’t many alternatives. Awful user experience, terrible business practices, TOTAL SCAM! ______________________________________________________ The response below doesn't solve the issue, it's just reinstating the process for check in. The issue IS the check in process that you all require, which is unnatural and designed so you have to pay multiple times per month ON TOP of what you pay for your monthly membership. You shouldn't have to check in at the front desk AND check in in the app. The check in at the gym should be a clear indicator you are there for your class, however your team has designed a product that makes it more complicated so people hopefully forget and you all can recoup more and more of people's hard earned money. I stand by everything I said in my original review.