Taken For A Fool
On 12 Aug 2016 called in to inform of a red blinking light on my modem. Initially was thinking that its was due to my one month outstanding however aft checking was informed that service would be as per normal and the billing department would get the technical support team to call with regards to the red blinking light. Waited but received no call from them so decided to call directly to Technical Support. Surprisingly my call was picked up within minutes. Technical Support busy? I doubt so. So then I informed about the red blinking light and was told that they will get the onsite technician to call and make an appt. Until the next day there was no call so followed up again as require the net up for work and business advertising. Fancy a customer having to chase aft them and not vice versa. Again was told that they will get an onsite technician to call and make an appointment. By then for a moment my modem resumed and internet was back online for a few minutes. Then I realised that it may be because of the cable on their server end was taken off port causing the red aka no signal sign. So again no onsite tech called. Following day being angry with the down time and taken like a fool, I called again and informed that this issue will be forwarded to the police if the down time continues until the end of the day. Miraculously after ending the call, my internet resumed without having an onsite technician to come down. Today, 16 August 2016, service was down again from day til I returned home around 1735hrs. No red blinking light nothing. When I turned on both modem and router, was happily surfing the net for about 20mins and the internet simply just went off. All indicators on router and modem are as per normal when there is internet, only that now I cant surf. They had simply changed the network setting and again treating me as a fool. Called direct to their Technical Support hotline, guess what? Expect a template reply and I did receive just that....sir I will arrange an appointment tomorrow for an onsite technician to visit you. For any person running a business, time is always money. Im counting the down time that I suffering now until they rectify the problem, without having to pay a visit. A thinking that comes to my mind, the modem...the router....are those refurbished products that they really need to come down and have a check on it? Or are they just buying time? DO NOT BELIEVE the good remarks there is...for all you know its just a cover up. Im only going into my 3rd month with them and I am going through so much inconvenience. Extremely disappointed with the Technical Support as well as the internet service provided. Spread the word.