Poor customer service
Poor customer service, can take 24hrs to get a response. I have an issue binding my HUB D1 to the app and I have heard from others that Bluetti have been known to not add the S/N to the data base. I'm not getting anywhere with them at the moment so may look to return and give Jackery a try instead. UPDATE After a week or so of emails they finally agreed to take the HUB D1 back and replace it. They recieved it on Monday morning and I emailed Thursday morning to ask what was happening and any idea when I could expect a new one, its now Friday evening and not had any response. I do fear that they have a lot of issues and faults to deal with which is why it takes so long to get any response from them. Fingers crossed I can get this sorted soon. I will keep up dated here. UPDATE I had to call them in the end as heard nothing, the guy said he would escalate the matter. I then had an email saying they hadn't even logged it back in as return yet ( over a week later) it said they would process over next couple of days and then would take another 5 to 7 business days to get a replacement sent out. Absolute joke. All in all for what should be a simple return a faulty item and get a replacement will have taken the beat part of a month. Not impressed at all.