< 1 star. Just another loan shark.
Below was my initial review, however, Springleaf contacted me and we got things straight. They are indeed good to deal with. The only thing that is needed is to communicate and that was taken care of immediately. I'm happy to be with an organization such as Springleaf and recommend that anyone needing good service and financial assistance call their local Springleaf. I am a retired 90% disabled 3x combat tour veteran on a fixed income but make plenty to pay my loan back. I've been using Springleaf for years and have always been treated as a person rather than an account number. Since the retirement of the former manager at the New Castle PA branch the branch has spiraled in my opinion. I ran into some problems paying on time but I have always paid and in full when I could. If not the full amount at least as much as I could. In the past I would have received a friendly call from them to see if they could help in any way, and everything was always worked out. Now I get impersonal unsigned letters and more recently an email from somewhere badgering me. It's not enough for me to pay what I can. I always stayed in direct contact and didn't hide from them. They seem to enjoy other temporary hardships of others. A 180° from what I had come to expect. I have sent others their way but never again. I will persuade all the folks I know to stay the hell away from Springleaf. I'm going to take another loan as soon as I can in order to pay this company off and never give them another dime. I'll go bankrupt first.