Shibi was a great help and very kind I…
Shibi was a great help and very kind I recommend her to anyone!
About Springleaf
Data updated- Website
- springleaf.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Replies to negative
- 75% (27/36)
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About this business
Springleaf Financial Services provides loans and other credit-related products to more than half a million families across 42 states. We provide personal loans, auto loans, bill consolidation loans, home improvement loans, and loans for unexpected expenses and vacations. For 90+ years, Springleaf Financial Services has provided the personal lending products that our customers need, when they need them.
Is Springleaf legit?
Springleaf (springleaf.com) has a 3.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 30% give 1 star; The business has replied to 75% of negative reviews. Last updated 2026-08-11.
What people say
Amazing!
Shibi was so friendly and the team was very responsive!
The service was and friendly service
The service was and friendly service Carlos b and Stephanie were great help
Received an email regarding my son's…
Received an email regarding my son's outstanding loan. I'm not signed on it. I am advising him to sue. You never tell a third party about someone's outstanding debt. Jerks.
Recieved a loan from the Azusa branch…
Recieved a loan from the Azusa branch in California. Finally paid off the loan that included my vehicle title. After paying it off I have played hell trying to get my title back or something that says its paid so I can clear it off DMV records as they never notified them and without something from Springleaf, the DMV wont take it off. Such b.s. I have tried numerous times over the years to get this bit all I get are false promised. Can anyone fix this? Im trying to get rid of my car and cant without it.
personal loan offer
Hello, This is to inform the general public that Mrs Jane Alison, a private loan lender has open up a financial opportunity for everyone in need of any financial help. We give out loan at 2% interest rate to individuals, firms and companies under a clear and understandable terms and condition. contact today us by e-mail so that we can give you our loan terms and conditions at: (saintloanss@ gmail.com)
Misleading. No copy of loan agreement.Outrageous interest.
Don't do it! Please listen and run far as possible from these legal crooks! Still have never recieved copy of loan agreement! They will always make you put car title up for calateral no matter your credit score! Me and my husband almost had a heart attack when we finally 5 months later got someone to tell us how much our payoff amount wld be if we paid all payments, which we have. We have had our loan for a year exactly now and if we were to pay it off right now, today it would cost us $4,680 for a $4,000 loan. The balance with interest for the term of the loan is a wopping $7,880.08. The $2,000 and something dollars we've paid so far wldn't even pay for 1cent of the $4,000 we borrowed even if we paid it off today. So you do the math. If we paid it with no penalty for early payoff wld cost us $6,680....how in the hell is that a no penalty payoff???? This is their math not mine. Ya see I still to this day have not seen a copy of my loan agreement!!!! This is info they gave me over the phone b/c the only thing on your monthly statement is the monthly payment due and the balance of the loan and that is it!!!! I'm working on legal research on laws against this kind of consumer abuse. They just can not be allowed to prey on consumers like this and if they can well what's that to stop other crooks from conducting legit business.
Springleaf is a rip off
Springleaf charged me 6500 on 800 plus the title to my car they suck dont use them
Terrible customer service
I am currently in the process of fixing my credit... joined Credit Karma which by the way is amazing! They provide suggestions on how to go about fixing and consolidating your credit...great service! One of the companies they had suggested at the time was Springleaf... so I said ok... everything they have suggested so far has worked for me and decided to give them a try this was about 11 months ago... spoke to a rep they started he process and I AM STILL WAITING! What a joke their customer service is... never got back to me... took all my information and did who knows with it... very unprofessional and quite honestly I am kind of relieved because of this is how they conduct business I want no part of it! Stay away! Very shady!
Predatory Loan Shark
I borrowed $2000 that was supposed to take only take 2 years to pay off. Fast forward 4 years, I have paid exactly $9,789.36 and still have a 'balance' of almost $6000. My advice to consumers is DO NOT UNDER ANY CIRCUMSTANCES TO BUSINESS WITH THIS COMPANY. This is a loan shark that will offer you gold with a 'payment plan' and the first time you are late on a payment the amount you owe triples under the guise of 'insurance protection'. Then after all of this they have the audacity to drag me into small claims court and seek a judgment against me. Run as far and as fast as you can AWAY from this company. They will ruin you financially.
WHAT A JOKE
Send me pre approved letters, only to tell me I need to bring in title information, NEVER IN A MILLION YEARS. TITLE LOANS ARE A BAD IDEA. RUN, SHRED any offers from these clowns.
Springleaf Customer service
Fantastic staff, interest rate was a little higher than I would have liked, but it was not inappropriate for the terms of my loan. My loan agent was anxious to make the loan process as quick and effortless as possible while making sure I had an opportunity to ask questions at any time. I was very satisfied with their efforts to do the best for me that they could.
So helpful and understanding!
I applied for a loan with Springleaf through the Indiana office and spoke with Mike, Bernadette, and Sue. All three of them were so nice and made me feel at home. The experience was a no pressure situation. Even though the loan was written by one person who gets credit for it, the rest of the employees were there to answer questions and helped each other out. This office is the office to go to. They are the kindest group of people and very professional.
"Bad Credit OK"...If You Have a Car!!!!!
These people are a deceitful! They claim to be able to give loans to people with bad credit, but that's misleading! I applied for a $2,000 loan and was approved for up to $4,000 with a car title. I told the representative I didn't have a vehicle under my name. The rep then said my wife could co-sign since my credit wasn't high enough. She made it seem that I would have a better chance of securing the loan if our credit scores and INCOME were combined. We went to their office, and after being made to wait a really long time, we were told the only way we could get approved was to use my wife's car title as collateral....basically a title loan. For everyone who knows...title loans are a HUGE rip-off! You borrow $4,000 and end up paying back $11,000...more than twice as much! We were then told that we could apply later when our credit improved...NEWS FLASH: If we already had good credit, we wouldn't need the loan in the first place, imagine that! They claim to "help people with bad credit" but that's clearly not the case as my credit was the reason we were denied. So I guess you have to have "good-bad credit???" These people are like any other typical shady loan sharks. Don't waste your time with them. They lure you in telling you you're approved when you're really not. For a $2,000 loan I was told the payments would be around $95 a month. Had I been approved, I could've and WOULD'VE easily made $300 monthly payments to pay it off faster. I totally had the means and income to afford this loan and the monthly payments, but no, it all comes down to some stupid 3-digit credit score number with these people, though they claim to focus more on your income rather than your credit score. That's clearly not true, or else I would have been approved. If you get any "pre-approval" letters from them in the mail, tear it up. These people are just after your cars and assets.
No Loyalty to Long Term Customers
I had a revolving line of credit with Beneficial in 2003. Springleaf took over a few years later and closed my revolving credit line. I have been paying my account never being late and they still will not open up my credit line. As a long time customer who is paying 21.75% APR you would think they would want to kept me as a customer. The agent I spoke with today apologized and that was it. Wow! So now I will pay off my account with Springleaf/One Main or whatever name they choose next and go to my credit union. I liked the convenience of a revolving credit line even at that high pct rate but they will no longer have me as a customer since I realize they do not care for loyalty. As a businessman I would turn over backwards to keep a customer locked in at 21.75%. I would offer them MORE credit at that rate since the customer has never been late and knowing their payment is deducted automatically.
Reply from Springleaf2016-09-27
Hi Donald, Springleaf Financial Services would like the opportunity to address your concerns. Please contact Springleaf ‘s Executive Office of Customer Care at (888) 864-0332, option 4 for assistance with this matter.Thanks.
Do not use this company
I got a loan from springleaf and it has been nothing but a disaster since then. Even though I have paid my payments (overpaid most payments) on time, they continued to be incompetent in handling my account. From online services not working properly to this last time where I made an overpayment and they only processed a minimum payment (more interest for them) their incompetence to fraudulent behaviors just continue. Be smart. Go anywhere else to get a loan. I will be posting this same complaint on Main One.
Reply from Springleaf2016-09-26
Hi Laura, I'm sorry to hear that you're unhappy with our service. Your input is important to us, and we would like more information on your experience. Please contact our Executive Office of Customer Care at your earliest convenience so that we can be in touch. You can email us a [email protected]. Thanks.
Springleaf Financial gives false promises
I would definitely NOT recommend Springleaf Financial in Springfield IL to anyone. While trying to assist a family member to secure a personal loan we were given multiple false promises that would then be negated either once we arrived at site or while on the way to Springfield from Jacksonville; a 40 minute drive. We emailed our paystubs, but then went there & they said they didn't have it. Again, we had to go home & return. I was told my family could get the loan if i would co-sign, i arrived at the office only to be told there was another snag, Springleaf was now requiring the title to my family members vehicle. After multiple attempts to find another route, i asked to just be financed alone for this loan, they ran my credit there, stated all was great.I then made a plan to bring my checkstub back in the am and sign papers. Once again while driving to Springfield i received another call with still a completely different result. Needless to say, i was completely disgusted. In the end, we decided to go with a different lending company .
Reply from Springleaf2016-09-26
Hi Becki, Thank you for your comments and for bringing this matter to our attention. We would be happy to discuss these concerns with you. Please email [email protected] with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at Springleaf ‘s Executive Office of Customer Care at 888-864-0332, option 4, for assistance with this matter.
Excellent Company
This is my second loan. I was very pleased and on the first loan was able to get enough to consolidate my credit cards into just this one payment. When I applied for my second loan, they answered in a very good timely manner. When went in to sign the paperwork (computerize it). It was so much easier than signing all those papers by hand. I took my best friend in and she was able to get a loan to purchase a vehicle she was looking at. Would recommend Springleaf to anyone.
Poor Customer Support
Don't bother doing business with them even after they merge with One Main. They can not handle their paperwork and make false promises. I have waited forever for a simple payoff letter which I still don't have. My closing date for a refinance was cancelled due to this which caused a drop in my credit score also. They say they will fax within 24 to 48 hours, but they don't. Withholding my documentation is against the law, and I intend to follow though with state and federal banking commissions.
Reply from Springleaf2016-09-21
Hi Dale, Thank you for your comments and for bringing this matter to our attention. We would be happy to discuss these concerns with you. Please email [email protected] with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at Springleaf ‘s Executive Office of Customer Care at 888-864-0332, option 4, for assistance with this matter.
Quick and easy loan process from beginning to the end!
Quick and easy loan process from beginning to the end! I highly recommend people to trust in Springleaf when considering a new loan!
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