Hassle free loan
I had a very good experience w/Springleaf. Everything went very quickly.
About Springleaf
Data updated- Website
- springleaf.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Replies to negative
- 75% (27/36)
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About this business
Springleaf Financial Services provides loans and other credit-related products to more than half a million families across 42 states. We provide personal loans, auto loans, bill consolidation loans, home improvement loans, and loans for unexpected expenses and vacations. For 90+ years, Springleaf Financial Services has provided the personal lending products that our customers need, when they need them.
Is Springleaf legit?
Springleaf (springleaf.com) has a 3.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 30% give 1 star; The business has replied to 75% of negative reviews. Last updated 2026-08-11.
What people say
Their employees steal checking information
Do not use these ppl!!! I made one payment for my parents as a gift 8 months later they used my account number to make a payment on another account. When I contacted the branch they told me there nothing they could do for me and I was out$200. If you don't want your information stolen don't use these ppl! Their employees suck!
Reply from Springleaf2016-09-15
Hi Ada,Thank you for your comments and for bringing this matter to our attention. We would be happy to discuss these concerns with you. Please email [email protected] with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at Springleaf ‘s Executive Office of Customer Care at 888-864-0332, option 4, for assistance with this matter.
happy
they are great people to work with. they helped me when no one else would.
ease of getting a loan
Allison Eison was extremely helpful when we were buying a truck for our son. The first truck we had all the paperwork done and then seller calls to say the title wasn't good which was his fault. So Allison had to close that loan out which I'm sure room her some time. But she continued to help us with securing a loan for another truck we found. Knowing my husbands hectic schedule at work she had all paperwork ready so when he got there all he had to do was sign it and get back to work. That really meant a lot to him considering all the time that was wasted on the first truck. The kind and considerate employees at the Casselberry Florida location were friendly each and every call I made to them and trust me there were many. They were aware of our situation and got our message to Allison quickly and even answered some questions if she was on another call. Overall we can't say enough about the courtesy of this location. Thank y'all very much. The Harjo family
I am very satisfied with the prompt courteous service I experienced with Springleaf.
I was treated with great respect, and had speedy efficient service.
Will never do business with them agian
We have done business with spring leaf four about four and half years we got a letter in the mail asking us to come in and refinance our existing loan change our loan to 11500 dollars that would cover the he original loan and bring home the rest which should be around 3200 dollars we decided ok let's pay off some of our credit cards with this money so we went in and what used to be the same day service turmed into over a week then we were told we were approved for 2000 even had the payment amount of monthly payments then we go in a day earlier and oh now we can't just pull up our checking account which in the morning of days would have been ok nope now we have to run around hald the day to get pay check stubs and ten ninety nine then ok we did all this bring it then she asks were are ur tax returns and we said she did not say we needed tax returns so then we get I'll call u back never heard back ever time that's what we get from her I'll call u back and never does I called her back only to be told oh we need ur tax returns now why I have given u everything u ask for we have never been late never missed a payment ever I am never gonna go back to them ever this horrible service and then when I told her on the phone I won't be back she almost sounded happy and was like ok so way to go spring leaf loose a major customer like this great job
Reply from Springleaf2016-09-13
Hi Sandra, We're sorry to hear that you are unhappy with your service. Please feel free to contact us at [email protected] to discuss your concerns. Thanks.
Terrible customer service
I applied for Sloan and I was approved for a loan then I called their local office to make appointment then I made appointment 3 days after the approval, in that same day , the represenative there asked me to email her an income letter for verification and I did then I called on the day of my appointment to come an hour earlier to tell me that I did not apply, then after a 30 minutes hold that they did not receive my email so I forward it again then when I was in car going already, she told me that the income in the letter is not the same in the application so I felt then that they don't know what they do and I do not want any business with them
Reply from Springleaf2016-09-06
Hi Maha, Thank you for your comments and for bringing this matter to our attention. We would be happy to discuss these concerns with you. Please email [email protected] with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at Springleaf ‘s Executive Office of Customer Care at 888-864-0332, option 4, for assistance with this matter. Thanks.
Don't use the Springleaf Financial in Killeen Tx.
These people are idiots. Wants to base your loan on last years tax return but not last years wages. Won't consider this years income which is larger.
Reply from Springleaf2016-08-31
Thank you for your comments and for bringing this matter to our attention. We would be happy to discuss these concerns with you. Please email [email protected] with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at Springleaf ‘s Executive Office of Customer Care at 888-864-0332, option 4, for assistance with this matter. Thanks.
< 1 star. Just another loan shark.
Below was my initial review, however, Springleaf contacted me and we got things straight. They are indeed good to deal with. The only thing that is needed is to communicate and that was taken care of immediately. I'm happy to be with an organization such as Springleaf and recommend that anyone needing good service and financial assistance call their local Springleaf. I am a retired 90% disabled 3x combat tour veteran on a fixed income but make plenty to pay my loan back. I've been using Springleaf for years and have always been treated as a person rather than an account number. Since the retirement of the former manager at the New Castle PA branch the branch has spiraled in my opinion. I ran into some problems paying on time but I have always paid and in full when I could. If not the full amount at least as much as I could. In the past I would have received a friendly call from them to see if they could help in any way, and everything was always worked out. Now I get impersonal unsigned letters and more recently an email from somewhere badgering me. It's not enough for me to pay what I can. I always stayed in direct contact and didn't hide from them. They seem to enjoy other temporary hardships of others. A 180° from what I had come to expect. I have sent others their way but never again. I will persuade all the folks I know to stay the hell away from Springleaf. I'm going to take another loan as soon as I can in order to pay this company off and never give them another dime. I'll go bankrupt first.
Reply from Springleaf2016-08-31
Hi Thomas, Thank you for your comments and for bringing this matter to our attention. We would be happy to discuss these concerns with you. Please email [email protected] with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at Springleaf ‘s Executive Office of Customer Care at 888-864-0332, option 4, for assistance with this matter. Thanks.
Bad reply
I have been reading some of the bad reviews people was having with this company. I been with credit kmara for years and they send out your chance for loans odd was good and I apply for a small loan and was denied. So to me this is just a big lie to.
Reply from Springleaf2016-08-31
Hi James, I'm sorry you're unhappy about your loan decision. We would like to help. Please send us an email with your contact information at [email protected] and someone will be more than happy to discuss your concerns. Thanks, Alex
Employee Lied
When I put in for my loan the employee (Brook) did not tell until I arrive with all the documents that my car had to be collateral. We discussed in the meeting that I wanted to pay off early and will set a payment that was more than double the expected payment to insure that. I should have known when she could not put it in writing to leave. As she todays says that was not said. In speaking to the manager they state basically that even if you want to pay off early we need the majority of the interest paid to us first. When I look at the interest I will pay for paying off a 48 month loan in 15-16 months it is 120+ of interest paid a month. That is more like a loan shark !! Will not recommend them to anyone.
Reply from Springleaf2016-08-18
Thank you for your comments and for bringing this matter to our attention. We would be happy to discuss these concerns with you. Please email [email protected] with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at Springleaf ‘s Executive Office of Customer Care at 888-864-0332, option 4, for assistance with this matter.
Bad Decision
I was approved and received a loan through Springleaf. When making the first payment, I was informed of a higher amount than told. I called and they said it was due to requesting 2 months out to make my first payment. I informed them I never requested that. The associate just hold me that was my due date. We were able to resolve that issue, but I knew then it would be issues with Springleaf. So today, I go to make my payment online and it's shows my normal amount that is due by tomorrow. I called them to alert them that I was making my payment online that's due for tomorrow. Then they state, your last payment was returned so you owe a return fee and we're adding a late fee to your payment that is due tomorrow due to the returned payment. What? So I checked my bank account where it's the payment was taken out and sent to Springleaf. So I stated, I don't understand because my bank has taken out the money and it shows my correct amount due on the Springleaf website. The associate transferred me to a woman that was beyond rude telling me I need to use my common since because it's my fault and not theirs????? What kind of business allows their representativesite to speak to customers that way. I proceeded to tell her that it was very insulting, the way she is choosing to speak to me. Then she states, well you'really acting like you don't have common sense. I was so stunned that I just disconnected the call. I regret ever accepting the offer to get a loan from this company. They basically belittle the customers! I'm just so surprised that Springleaf allows this behavior.
Reply from Springleaf2016-08-15
Hi Kendrick, Thank you for your comments and for bringing this matter to our attention. We would be happy to discuss these concerns with you. Please email [email protected] with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at Springleaf ‘s Executive Office of Customer Care at (888) 864-0332, option 4, for assistance with this matter.
Unprofessional
Apparently Springleaf has enough business or needs more staff-or they just dnot care. I sent my online request for a loan on a Monday and received an automatic response that I would be called by a rep on 15 minutes. I did not. I called them on Tuesday at 12:30 and was told the loan officer was closing another deal and would call me back when she was done. By Wednesday at 12:30 I had not received a call. I called them and was told the sane thing. I called an hour later stating I still hadn't heard from anyone since my Monday submission. I was told, "well, we're busy." That tells me they are very unprofessional, don't have enough staff, or just don't care about earning business. Finally on Friday afternoon I received a call. Unacceptable. I had already received an email and phone call on that Monday from a competetor. They had a higher apr so I initially told them "thanks, but no." By Wednesday and no contact from Springleaf I called the competitor and had him reopen my file. He called when he said he was going to call and did what he said he was going to do. I'm paying a higher apr, but I'd rather give my money to someone that respects and appreciates my business, no matter how little they were going to make, then to a business that was "too busy" for me.
Reply from Springleaf2016-08-08
Hi Stephanie, Thank you for your comments and for bringing this matter to our attention. We would be happy to discuss these concerns with you. Please email [email protected] with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at Springleaf ‘s Executive Office of Customer Care at (888) 864-0332, option 4, for assistance with this matter.
Previous Paid Customer
I felt very discriminated.. I was a previous Customer who paid on time and paid their account of way before agreed time length. I assumed since I've been receiving spam emails inviting me to re-open my loan and that they would pull out the red carpet for me. I was approved for my loan after filling out the usual script. I spoke to someone who said they would be working with me from now on an he assured me my funds will be good to go. He just needed to verify some things. I was straight forward about everything, but he then told me he would be treating this like a new application to my surprise. I felt violated with some of the questioning almost uncomfortable. I mean the loan was for only 7,000 which I've paid far more off on my great credit history of before. I even offered the idea of taking less if the net to gross income was an issue which they failed to explain. He said he would call me back. Everything will be fine. I submitted my voided check ,etc after required email. Never got a call. I called them the next day and was told the automatic approval didn't approve me and that the under writers felt the same way. So disappointing , no other options were given or offered for a previous Customer. Waste of my hard earned time. Never again springleaf. Loan69468649
Reply from Springleaf2016-08-04
Hi Damien, Thank you for your comments and for bringing this matter to our attention. We would be happy to discuss these concerns with you. Please email [email protected] with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at Springleaf ‘s Executive Office of Customer Care at (888) 864-0332, option 4, for assistance with this matter.
Mistreated and sort of rude
Once they got you, your history. They want fresh meat. I went there for a look at a possible loan, and they put me in a room, and the person who talked to me, came off as he didn't care one bit about me. Made me wait in the room for at least 1/2 hour, without a word! I was told before I drove 1.5 hours that I already qualified, but when I got there, all of a sudden I did not. So I wasted 3 hours for nothing! These people are sharks. Don't use them.
Reply from Springleaf2016-08-02
Thank you for your comments and for bringing this matter to our attention. We would be happy to discuss these concerns with you. Please email [email protected] with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at Springleaf ‘s Executive Office of Customer Care at (888) 864-0332, option 4, for assistance with this matter.
Never Do business with these people!!!!!!!!!!!
I borrowed $2500 dollars and i was told by one of their financial officers that i could apply extra payments to lower my loan and the interest rates!!!...I've been paying an extra $400 dollars on it every one...Here i want to pay my loan off after 4 months and they tell me that my pay off is $2000!...I was like what?!!!!!!...Ive been giving you $400 dollars extra each month!!!...I was told that since i didn't specify where to put that extra money, it was not added to the principle...Are these people dumb or what...Who pays extra and not want to apply it to the principle...And i told them each month that the extra $400 dollars were suppose to go to the principle!!!!!!....NEVER AGAIN....I will NEVER do business with These crooks!!!!!!!!!!!!!!!!!!!!!!!!
Reply from Springleaf2016-08-02
Thank you for your comments and for bringing this matter to our attention. We would be happy to discuss these concerns with you. Please email [email protected] with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at Springleaf ‘s Executive Office of Customer Care at (888) 864-0332, option 4, for assistance with this matter.
Streamline process with personalized service.
Excellent product.
Waste of time, waste of gas
I had a loan through Springleaf before, so when I got an email about how I qualify to apply for a loan, I did, online. I got an email confirmation that I had been approved for a $3,000 loan to pay off debts. Before I could call the branch that it had told me to call, they call me at my busiest time at work, started asking questions that they could have gotten from my credit report had they pulled it. I had asked if I could call back after work when I am on my way to their office because it would take me about an hour to an hour and a half to get there because I work in Madison and their office was in Milwaukee. She said fine so I will see you at 9:45 am, I'm like no, I get done with work at 4 pm. she's like oh my bad. I get off work and I am on the way, traffic was bad, I called them back and got someone else that said that they could help me finish my loan, again I go through the same verification process of everything, when it came to my bills, she had asked what I pay every month, so I proceeded to tell her and when I mention whether it is a loan, she asked me what the payoff is, I said I do not know, look at my credit report, she then proceeded to tell me that not everything is on my credit report, I said the only thing that is not on my credit report is the cash store which is one of the bills that I want to pay off. She then proceeded to tell me that everything I told her was not on my credit report. needless to say, I look at my credit report regularily, like once a week and I just so happened to look at it yesterday, the day before this happened and I know for a fact that the credit reports that she was looking at had everything on it except for the cash store. Instead of telling me that they were not able to actually give me the loan, they let me come to the office, proceeded to go through everything again and that is when they tell me that they will not be able to give me the loan. I wasted my time and my gas going to this office.Thanks for nothing.
Reply from Springleaf2016-07-28
Thank you for your comments and for bringing this matter to our attention. We would be happy to discuss these concerns with you. Please email [email protected] with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at Springleaf ‘s Executive Office of Customer Care at (888) 864-0332, option 4, for assistance with this matter.
Excellent Excellent Service!!
We applied for a loan online, within minutes we were called. BrendaLiz M. (@ the Waters, Tampa, FL location) was wonderful, courteous and professional. She made us feel important and part of her family. Knowing that its stressful applying for any loan she made it a breeze, and not only that she fought for us. Brendaliz answered all our questions even though we thought they were insignificant she didn't hesitate nor made see like a "duh" moment. She is truly a great example of what customer service should be AWESOME!. Thank-you Brendaliz!!
Ridiculous
I do not have perfect credit and I have been steadily working extremely hard to rebuild it. That reflects strongly in any of the several credit monitoring services I use. I have kicked my score up a good 30 points as of late and have been trying to use my credit correctly. I tried to get a small loan from this company and even though I have all the requirements they told me that I still had negative marks on my account and that my score was still too low. Number one I never gave anyone my social security number to check my score. Number two the fact those marks which only range to 3k has been knocked down over 1k in the past month meant nothing. Application approved was denied. Thanks for a hard hit on my credit even though I did not give permission per ss# number written or verbally for you to check it!
Reply from Springleaf2016-07-07
Thank you for your comments and for bringing this matter to our attention. We would be happy to discuss these concerns with you. Please email [email protected] with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at Springleaf ‘s Executive Office of Customer Care at (888) 864-0332, option 4, for assistance with this matter.
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