Inflated ratings
Here is important information regarding Liberty Home Guard (LHG) and why I advise against using their services. - Long Wait Times: It typically takes 2 to 4 weeks for them to repair, replace, or deny a claim. - Unqualified Technicians: They often use inexperienced and sometimes unlicensed technicians. - Fine Print Exclusions: Their contract's fine print excludes them from covering most claims, often limiting coverage to very specific portions of an appliance or system, or including clauses to minimize payouts. - Hidden Costs: Even if a repair or replacement is approved, installation costs are usually not included. - Unhelpful Customer Service: Representatives follow a script and lack actual knowledge about specific claims. - Deceptive Practices: They mislead customers into believing their home systems and appliances are fully covered when they are not. - Inflated Ratings: They boost their online ratings by prompting new customers for 5-star reviews immediately after purchase, which drowns out the negative reviews from customers who have actually experienced their service. - D+ rating by the Better Business Bureau because "BBB files indicate a Pattern of Complaints regarding the claims process, customer service, and sales tactics"