My initial order was mixed up where I…
My initial order was mixed up where I didn't get the colour of my choice of 2 apple watches. I sent them an email after that but it took more than 2 weeks to be able to get a response from the team. Being frustrated, I google reviewed them with an initial 1 star, and there' s when my complain is being noticed and someone reach out to swap back my watches to the colour of my choosing initially. Overall happy with the swap but email customer service could really do a better job at managing this complain.