Wonderful
Ordered several times over the past few months, and contacted CS for information. The hay is always great quality and very green (we get orchard and soft Timothy); our guinea pigs LOVE it. It's also very soft, which is reassuring for eye-poke, though it can feel quite rough/dry in texture. Nicely packed, good length, not too dusty, worth the price. We also buy Timothy hay cookies, which are absolutely wonderful. No added soya or vegetable extracts to hold them together, just 100% safe, natural hay. As for customer service, they're lovely. Real people, helpful responses, actual conversations (by email in our case) and useful advice/thoughts when needed. No hesitation in recommending them!