Poor quality. Poor choice of styles in store. Even poorer customer service skills by staff member!
I had half a dozen dresses in my basket but decided to drive the 20 miles to visit the store in London. 2 assistants sitting at the back of the shop. Barely acknowledged us as we entered. I showed the dresses in my online basket. Of the 6 styles only ONE was available to try on. (SO glad I hadn’t paid in advance to book an appointment!!) She then showed me online, what they had available in my size to try on, NONE of which were anything like the 6 I had shown interest in. She wasn’t rude, but she was completely disinterested in ANY form of customer service or even simple help! I was looking for a dress for myself, (mother of the bride). And then for 6 bridesmaids. So a potential sale of over £1000.00. Honestly, the quality of the fabrics on display is poor. The one dress I did try on had large sequins on it. At least a dozen of which were on the changing room floor just from trying it on. Imagine how many you’d lose moving around in it 🤦🏻♀️. All in all, absolutely nothing good to report. EXCEPT, the absolute knowledge that buying from them online, I’m still going to receive poor quality fabric dresses that simply ‘look cheap’. Better off buying the same quality at 20% of their price from a well known site that sounds like EMU 😂. I imagine the JJ dresses are made in the same factories anyway!! EDITED TO ADDRESS YOUR RESPONSE. Whilst I appreciate you may not carry all styles in store, there was literally ONE dress for me to try on. One! Had I paid a £20 booking fee for an appt, only to have 1 dress available to try on, I would not have been happy. I’m a size 16 so wasn’t asking for something outside the norm. Shocking waste of my time!!