ABSOLUTE SCAM - Avoid at all cost
I have hundreds of flights on my account and this is by far the worse airline I have ever flown with. First the app would not recognise my booking code and it took 2 days to get an answer and be able to access my booking via the app. Their Whatsapp Chat is absolutely useless, you might as well not bother. But this was by far not the worse part of our experience. I tried to add luggage to my booking via the app and through the webpage but was denied every single time. The "add luggage" buttons were greyed out or I got error messages saying not permitted. Again, 2 solid days of back and forth with their utterly incompetent customer service only to be told I have to go to the airport or a Batik Air office in Denpasar. So off I went to Denpasar Airport a day before our flight was meant to depart but again was told it's not possible and got told that we might be able to add luggage the following day at normal tarifs if we arrived early enough. The next day upon checking in for our flight we were charged an astronomical fee of USD 500 for 2 suitcases (which would have been USD 40 if we had been able to add this to our booking) This company is a scam, please stay away from these fraudsters, they will rob you blind.