Shop elsewhere!!! Still waiting!!! No Q.C.
Ordered on 3/12/25 received it on the 15th and found that the power cord was wrong called and was told they needed a picture so sent pictures and was advised they would send a replacement also found they didn’t ship the rotary tool so reached out the next morning and was told “we will send one out” about a week goes by and the rotary shows but no cord. So I went and bought a cord and started setting up the laser after using it for two hours started having issues which come to find out the power supply was bad😡 so another call for a replacement. So after that I was supposed to receive a shipping label which I didn’t so another call…when the support person said I’ll see if I can get a hold of whoever issues the label..I said what does that even mean! Please get a supervisor…once I got through it took 3 mins to get the label. So on to the replacement unit after waiting 5 more days I get it setup only to find this unit was faulty as well (over heating) so back on the phone which it was my intention to get a refund but after taking with the support team he convinced me to give them another chance….and they could get a replacement right out if I let them put a credit card hold on my card..if it gets me to get it faster sure…..so that wasn’t true…so all they did was create a shipping label that fedex hasn’t picked up yet🤦🏻♂️ sent an email trying to find out what was going on to get a reply saying I’ll see if I can find out. I really can’t be the only one who has gone through this. I’m sure I’m missing some more issues I’ve had with them but it’s so frustrating!