USD13,285.97 payment went "missing"
Oh boy where to start. I was a customer of Neat but then was forced to transfer to Rapyd. This despite the promise from neat that their platform will not shut down before March 32st, but indeed it did shut down on March 20th or even before. Well ahead of the time promised. Anyway, now I had to sue Rapyd instead of Neat... I wanted to transfer USD13,285.97 to another bank account of mine. The amount was successful debited from my Rapyd account but never reached my other bank account, even after waiting more than 1 week. Rapyd is unable and/or unwilling to provide any banking proof of the transaction which is borderline fraudulent. As a result I will have to get my lawyers involved and make an official complaint to the Hong Kong Customs and Excise Department which is the regulatory body for any Licensed Money Operators in HK. I encourage everyone else with a similar issue to follow suit and file a complaint with HK authorities.