Alexandria Library Software
I have been using Alex for going on 14 years. First, I just don't think you will beat their tech support. I call them 2 or 3 times a year with a question or problem and they are incredibly helpful. Most problems incur is because of the out of date technology I am using at my school. Sometimes I need help with finding the right report. Whatever the issue, tech support is there. Second, Alex is user friendly. I have volunteers come to help in the library. It is simple to show them how to navigate around for basic checking in and out, to find items, or to look up a patron. If I had a change to make, and I may be missing it somewhere, is I would like a section under reports you could save your most used reports. I don't know if that is a possibility, but it would be something that could be useful.