Alexandria has provided me with …
Alexandria has provided me with excellent customer service and their software is perfect for our needs!
About Alexandria Library Automation Software
Data updated- Website
- goalexandria.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Replies to negative
- 100% (2/2)
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About this business
Alexandria’s mission is to make libraries as important today as they were 40 years ago. Libraries are not “dead” and will never be. Our goal is to give librarians the tools to share and promote their resources. The first version of Alexandria was released in 1990. Alexandria itself has continued to be updated and enhanced for over 20 years, which is pretty amazing in the technology and software industry.
Is Alexandria Library Automation Software legit?
Alexandria Library Automation Software (goalexandria.com) has a 4.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 83% of reviews are 4 stars or higher and 0% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-09-05.
What people say
simply the best
What else can I say? We've been using Alexandria for years and years, and I don't know if you could convince me to use anyone else. I truly feel that they want to do right by their customers.
Great
The software is great. I just need to become more aware of all the options available.
Prompt customer service
As a new librarian using Alexandria for the first time, I really appreciate the customer service. They answer their calls promptly and have always been able to help me with my various questions. They never make me feel like I should know or are wasting their time. I like all parts of the system and my teachers appreciate what I can do for them by accessing the various functions.
Works the way a librarian thinks
I have liked this since we installed it. The item that sold me was that I could install books in any barcode order. We had Athena before and you had to do the barcodes in numerical order.
Awesome tech support
The tech support is always extremely helpful and able to correct the problem
Reply from Alexandria Library Automation Software2016-10-20
Thanks, Michele! We'll pass this on to our support team so they can hear the good news. Thank you for taking the time to leave us feedback!
changed reports
Update has changed all of my previous saved reports so now I have to go back and redo everything.
Great program!
Alexandria does a good job at keeping the library check out process smooth. It also has good sound notifications when there is an alert. Going back and forth between check out mode and book drop can be frustrating as it does not immediately go back to check out when a patron barcode is scanned. Reports take three clicks to download and four to print. Our upgrade this year has been frustrating because these functions used to be faster and more easily accessed.
Helpful
Alexandria has helped our school librarians with their books.
Long time Alexandria user
I began using Alexandria way back when the company was small and version 3 was something they were planning for the future. I stayed with version 5 for a long time because our equipment was never state-of-the-art and mine is the only school in the district using a Macintosh library program. I liked version 5 very much and was very comfortable using it found it very reliable. With version 5 I almost never needed to call tech support for help. Changing to version 6 has been a mixed experience. I can do the basic tasks, but need to check with tech support to do things that seemed easy in version 5. The new version has many very desirable features and I hope to become a proficient user before too long. In general, I really like the Alexandria program and have found the tech support people to be very patient and helpful.
Great customer service
I've had a great experience with customer service. This LMS is new to me so I call often :) I'm not overly satisfied with the format of the LMS itself (hence the 4, not 5 stars). I previously used OPALS and perhaps it is my learning curve making that decision. After another year of Alexandria, I may just learn to like it more.
Reply from Alexandria Library Automation Software2016-10-18
Thanks for the feedback, Jen! If you ever need any help learning your way around, we have Alexandria University (http://alexu.goalexandria.com) with a free training course, and you can always call our support team at 800-347-6439.
Just ok
Alex does the job, but there are lot of things it could do better.
Reply from Alexandria Library Automation Software2016-10-17
We would love to hear what can be improved, Chris! Email us at [email protected] and we're all ears!
Good, Bugs Need Fixed
This new system is definitely a step in the right direction. However, like all other new software bugs are causing some frustration at what seems to be the worst possible times. Overall, love the new look!
Reply from Alexandria Library Automation Software2016-10-17
Thanks for the feedback, Ash! We'll pass this on to our developers so we can make things better for you! :)
Alexandria meets our needs in our Pre-K - 12 district.
We have used Alexandria for over a decade. It works, and it works well. Easy to update, add students, upload pictures. From my Technology Directors seat, "Alex" is a winner.
Reply from Alexandria Library Automation Software2016-10-18
Thanks for the great review, Dave! We appreciate you.
Look around before you make a decision
My recommendation would be to look around and see what else is available that might meet your needs before making the decision to go with Alexandria. In this day and age, no one should have to host their own servers or import your own students. In my opinion it's a huge waste of man hours and it's limiting the resources you're offering your students. Look around and make an informed decision before you purchase. Reports are cumbersome to compile and often times don't give you what you really want. Often times when you call customer service you get handed off time and time again and must repeat your 'story' over and over again until someone finally helps you figure it out.
Reply from Alexandria Library Automation Software2016-10-17
We are so sorry to hear about your experience, Kim. Your feedback means everything to us, so we'll pass this on to our developers and support team. Thank you for taking the time to let us know what we can do to improve!
Alexandia, pretty good
Alexandria is a pretty good database. It has helped us a lot to automate our library processes and it contains several options to manage your library according to your needs and preferences. The technical service team is very good. They are polite and timely to solve problems. The only reason why I did not give 5 stars is because in a couple of occasions I received confounding information from the technical team and the customer service team. At the end everything worked out well but we could have saved some phone calls and confusion if both teams would have had the same information.
Reply from Alexandria Library Automation Software2016-10-18
We appreciate your feedback! We'll send this on to our support team so we can continue to improve. Thank you!
It works for our library needs.
We have trouble each year around the time our subscription is up for renewal. The systems shuts down a couple of times a week for a month, but once we renew it works again just fine.
Reply from Alexandria Library Automation Software2016-10-18
Thank you for your feedback! We'll pass this on to our developers so we can make improvements for you.
Overall Great Product
Love the customer service! I can call for any reason and immediately get help.
Great software!
We are a small parochial school who chose Alexandria Library Software to bring us up-to-date and we LOVE it!! The transition took time at first, but has paid off immensely. We came from the dark ages with Alexandria!
Buggy 7.x client/server version
Using the new server/client 7.x version. Not too happy as there are lots of bugs. Wasting precious library time to iron out the deficiencies and report errors, all while trying to be productive. Alexandria Tech Support desk is wonderful though, very accommodating & answers customer queries promptly. Emails back if I get disconnected with them, while working through an issue.
Reply from Alexandria Library Automation Software2016-10-17
We appreciate your feedback, Maruska. We'll send this on to our developers so we can make improvements for you!
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