Alexandria’s mission is to make libraries as important today as they were 40 years ago. Libraries are not “dead” and will never be. Our goal is to give librarians the tools to share and promote their resources. The first version of Alexandria was released in 1990. Alexandria itself has continued to be updated and enhanced for over 20 years, which is pretty amazing in the technology and software industry.
Alexandria Library Automation Software (goalexandria.com) has a 4.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 83% of reviews are 4 stars or higher and 0% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-09-05.
The services provided are exactly what are advertised, what else could you ask for? It's quick and easy manage our inventory and it's been a breeze setting up our system and getting our school library running. The customer service is helpful and responsive. I am very pleased with our choice and would definitely look to them again if I was setting up a library elsewhere.
Alexandria is an efficient and affordable library system. The staff helped our school library get up and running. Thank you so much!
I have always had very helpful customer service. Even when it might be something I should know but just can't figure out at the time.
Alexandria does almost everything I need it to do* and the tech support staff is always friendly and helpful, although the level of knowledge and experience seems to vary depending on who answers the phone**. *Preformatted reports are helpful timesavers, but sometimes I wish I could format my own to get exactly what I want. **Varying levels of knowledge are to be expected in any group, but sometimes I've know enough about a problem to know I'm getting a wrong or incomplete answer so I call back and hope for a more experienced helper, and I know at least one other library that does the same thing.
I was converting to the newest version and they were so helpful both with email responses and on the telephone. They walked me through step by step. We had some problems on our end, and they were able to figure it out and work with our technology person to remedy right away. Would recommend!!
I really would like to have a manual. not everyone learns on the computer. we have a really small school and it takes more time to figure out a lot of the stuff by trial and error or going to your web site. instead of the old way just looking it up in the manual.
Reports are easy to generate and extremely useful. Online service is fast and very rarely goes down.
The software is relatively easy to use and very affordable. We have no problems training new users to run the library side of things or to use the software as a patron. We do not use all of the features - like Explore - and we do not use any of the paid add-ons. We used to subscribe to Sneak Peek, which I thought was great, but students did not ever use it. Support, when I've needed it, has been very responsive and friendly. I think there was only one time in my 11 years using Alexandria where we couldn't fully solve the problem without a workaround. I was satisfied with the workaround, so I considered it solved. As an administrator, it is easy to import and export demographic information (though having to figure out what the column heading numbers should be can be frustrating - please let us use column heading text). Importing MARC records and student photos is a breeze, too. The reports could be more flexible. There is information on reports that we don't need, and we can't get rid of. For example, we don't charge fines, so that should never be on a patron report. There is information we would like on reports, but is not available on all of the reports, so we sometimes have to run more than one report and cross-reference. I would also like to be able to export a report into a format other than PDF or COMPedit format. A .csv file would be very helpful, especially when needing to pull data from two reports. Being able to customize what actually shows on reports, and being able to export report data for use in a spreadsheet would make this review 5 stars. Alexandria is definitely an appreciated value in this school district.
I have experience with 4 different Library Automation platforms. Alexandria is my favorite in terms of ease of use, ability to tailor to specific library needs, and the ability to tailor reports. I have had wonderful experience with their support crew whenever I needed any type of help. Just a great company and product.
Love Alexandria. Powerful for the librarian and kid friendly on all levels!
Alexandria is a little rough around the edges but for the price it can't be beat. It gives the librarian all of the tools needed to manage the library (along with circ, patrons and items, there are lots of reports and utilities). I've been very happy with tech support- they respond quickly and clearly.
I've had a great experience with Alexandria Automation Software so far. I'm sure that there are features that I haven't yet used, but am confident that as I continue to use the system, I'll be more knowledgeable about the full scope of capabilities. Thanks!
This is an easy to use program. The customer service is also awesome! When I call, they are always friendly, and willing to help. If they can't answer the question immediately, they will get back to you very quickly! Love Alexandria!
I have found Alexandria software to be user friendly with great technical support. Everything I need to catalog my library is at my fingertips and can be found quickly and easily.
We have always been very happy with Alexandria, and have had very few problems through the years. Our library was in the first wave of Alexandria users when the company started up in Wisconsin--have never really considered switching since we found them!
I love Alexandria but I do think that the help section while extensive could be more user friendly. Not all of the prompts and commands are intuitive and at times I felt like I've been give instructions but not how to get to the location to start the instructions. I like the ease of checking books in and out and the record keeping. I like the options I get with the program but still unsure how to use it. My school is small so I hope you keep the many levels of intricacies as to keep our small library system simple. Thanks
Coming to this program as a new library technician with very little experience I was able to grasp the system with some trial and error. I do like the tips and tricks emails that Alexandria has recently begun sending. I find they address some common issues. However, the instruction manual wasn't comprehensive and I eventually gave up trying to use it.
As a user of Alexandria for the past 20 years, I can honestly say that I have had very few problems or frustrations with the software system. I am an extremely busy elementary librarian circulating several hundred books a day. This program is a workhorse and keeps up with this hectic pace. The interface for students is very easy for them to navigate and locate the books/materials they need. The program is also user-friendly for its main user - me. I love the ease of creating booklists for teachers, printing overdue notices and fines, printing barcodes and spine labels for our books, and even completing end-of-the-year inventory. A few years ago, there was a possibility that our district was going to go with a different company to unify the secondary schools with the elementary. The elementary librarians fought for and won (wow!) the fight to keep Alexandria at the elementary level! That's how much we love this program!
You need to have a lot of time to figure out the software, normally in a school library you don't have that time. All of our tech savvy librarians seem to use it with more ease.
If you ever need help with anything, call our Support team 24/7 at 800-347-6439. Also, we have Alexandria University, a free training program that will turn you into an expert in no time: http://alexu.goalexandria.com. Thanks for your feedback, Denise!
Called Customer Service today & got great help!
100 reviews matching
Extreme Meters LLC
White Mountain Puzzles
4D4P Shop
Elite Core Health
Solo Satoshi
Humanize.ai - AI Text Humanizer
Ragged Mountain Equipment
Vozo