Alexandria’s mission is to make libraries as important today as they were 40 years ago. Libraries are not “dead” and will never be. Our goal is to give librarians the tools to share and promote their resources. The first version of Alexandria was released in 1990. Alexandria itself has continued to be updated and enhanced for over 20 years, which is pretty amazing in the technology and software industry.
Is Alexandria Library Automation Software legit?
Alexandria Library Automation Software (goalexandria.com) has a 4.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 83% of reviews are 4 stars or higher and 0% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-09-05.
I have been using Alexandria for several years, and I enjoyed the new features available in my upgrade to version 7 (from v. 5) last year. Being able to access the software over the Internet is wonderful and streamlines adding catalog-search computers. I feel like most of the menus and features are intuitive, and I love that the software searches for pictures of items in our collection on its own in the background. I look organized, and the students love being able to see cover art in their searches! However, I had some trouble with the software last year, and though tech support were kind and helpful, some of the software's functionality is still not restored. I wish that documentation for do-it-yourself licensees were more basic and easy for amateurs to use. I understand that hosting on the cloud is easier for Companion Corp., but my budget won't allow for that.
Not only is the software easy to use, but their customer service is exemplary (in a world where this no longer exists) you can depend on them to not only answer the phone but to answer your problem or question.
Overall I think that Alexandria is a pretty easy and straight forward to use as far as basic circulation. But running reports feels like a guessing game and often I can't easily locate the kind of report I am looking for. I feel like the reports I need are fairly basic informational reports but because we have 3 campuses all on the same site it makes it difficult.
Reply from Alexandria Library Automation Software2016-10-17
We'd love to help you with reports! Give us a call anytime at (800) 347-6439. Thanks for the feedback!
I am still finding out new things. I haven't tried any other library software so I can't compare it. Listening to others who have had different library software this is the one to get.
I've been using Alexandria Library Automation Software for almost 15 years. The software is excellent and provides for many different reports that help me oversee our middle and high school libraries. The software has many functions and options to personalize your libraries. The support staff is excellent and has always helped me until my problem was resolved. I totally recommend Alexandria Library!
Alexandria is easy to use, but could be more user friendly by being able to access multiple items from one home screen versus using drop downs to go to different areas.
I use this program daily. I have had no major issues with the program. The very few issues that may come up have been quickly resolved. It is very easy to use and can be navigated fairly easily.
Coming into the Library new last year this system was a little overwhelming but with a little bit of training from the last person in here and also a little help from others who work in school library's I got the basics down. Now since I have been in here for a year I am looking to dive into the system a little more and learn more specific features of what it can do to make my job easier. This is not as easy as it sounds. There is guide for the system but to be honest when I have a question I have a hard time finding an answer to it. I wish they offered a class to learn some of the specific features that can really make our job easier!
Reply from Alexandria Library Automation Software2016-10-18
We're so excited to tell you that we do offer a class, Jerilyn! You can go to Alexandria University (http://alexu.goalexandria.com/) and watch short videos at your own pace. Even better, the whole course is totally free. If you ever need any help, don't hesitate to call us at 800-347-6439 - we're here 24/7!
This company does a great job giving you all you need for your library software. It is very easy to use and comes at a really good price. I would highly recommend this program to anyone. The program also comes with easy to use videos that explain how to use all the functions of the program.
I have used Alexandria for 4 years now and have never had a problem with them. When I had any kind of an issue or needed help their customer service reps were there and walked me through the problems I was experiencing. I would recommend Alexandria to anyone, I have never been more pleased with a company than I am with Alexandria!
Alexandria has a quality system with excellent customer service.
We are a small college library. This system is geared towards elementary schools. Yet, Alexandria has everything we need. It does take some time to figure out how the program works. They have a wiki support page that needs some updating (they upgraded their system recently and a few of the buttons are in different locations). However, after basic training, we have been able to figure out most things we need on our own.
When we have contacted customer service, they are fantastic. They have done trainings, taken our calls, and emailed us promptly after we contacted them. We have appreciated their support tremendously.
We recently moved to the Enterprise edition and needed some additional support during the transition. Companion's Support Staff are exceptional and extremely knowledgeable. We have been extremely satisfied with all aspects of the program.
I use Alexandria for all of my inventory needs. This includes equipment and books. I am able to track every item, whether it is housed in the media center or in the classroom.
The reports are comprehensive, yet I appreciate the simplicity of the program. Anytime I have needed a question answered, I have found the support line to be very helpful. There is also a vast amount of material concerning operational questions online. We are currently in the process of switching to the Hosted version Alexandria.
I love using Alexandria in our library. We use most of the features regularly, including: title assistant, self check out kiosk, automatic emailing of overdue notices, customized Researcher, and running specific reports. It was easy for me to "genre-fy" our fiction section by simply using the "copy shelving" field. Some functions can be somewhat complicated and take time to figure out. The CompWiki site has been very helpful with detailed instructions. Reaching tech support can be difficult and has been somewhat unproductive. Overall, I love the software and all that it can do.
The system is capable of a lot. Unfortunately, I haven't used its full potential because the manual hasn't been helpful in teaching me how to use the system's features. When I purchased the Alex system, my school did not send me across the country to a training session, or pay to have someone come here to show me how to use it, so I've had to learn the system on my own. I wish I knew how to use all the features, and I try to utilize the manual, but most often I can't find the section that I need; I don't know how the manual labels/categorizes it.
Reply from Alexandria Library Automation Software2016-10-17
We appreciate your feedback, Jennifer! Try out our free training program, Alexandria University (http://alexu.goalexandria.com/) and you can become a whiz in no time. We're also here for you 24/7 if you ever need help, so don't hesitate to call us 800-347-6439. We're excited to work with you, Jennifer!
Alexandria is an awesome product! The customer service is unsurpassed - no matter what the problem I throw at them, they are able to help me solve it. Uploading my new Marc records have never been easier, and the tools and reports integrated into the software make my job as a LMS easier.
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