Mostly very satisfied
Alexandria does almost everything I need it to do* and the tech support staff is always friendly and helpful, although the level of knowledge and experience seems to vary depending on who answers the phone**. *Preformatted reports are helpful timesavers, but sometimes I wish I could format my own to get exactly what I want. **Varying levels of knowledge are to be expected in any group, but sometimes I've know enough about a problem to know I'm getting a wrong or incomplete answer so I call back and hope for a more experienced helper, and I know at least one other library that does the same thing.