Zero customer service for SAMSUNG
We have a 6 month old fridge/freezer from SAMSUNG and already have multiple problems with the ice/water dispenser. SAMSUNG customer service is appalling & non existent. They do not call you back after sending multiple emails, proof of purchase & photos of problems. You have to keep phoning & emailing for hours & get repeatedly cut off while on hold. We will never buy a Samsung appliance again - they don't refund you if the product is faulty only exchange! So stressful and the system brings you to tears. They even have the audacity to say on their messaging service that 76% of customers are satisfied with their service. This cannot be true.