Horrible Service
I placed my order the Monday before Halloween (10/31). I didn't think the item would get here in time, but the shipping section stated that if I paid an additional 20 dollars for a specific kind of shipping, that it would be here by Halloween. My order never passed the "filling" stage and remained stagnant. I sent an email to them on 10/28 and then again on 10/31 saying I wanted to cancel my order due to the fact it would not arrive by Halloween and still had not been shipped. I didn't hear back until today, from someone in sales, telling me that I can either take order of the item or receive only half of what I paid as reimbursement. The item never shipped and you never filled it, yet I should give you money, for an item I no longer have a use for at this point. This is by far the worst company I have ever ordered from. I will never order from them again and I wouldn't advise anyone else to. I am now awaiting resolution on this issue. I see no place on their website that talks about a cancellation policy where you only receive half of your money back, let alone if your item never was filled, or if THEY failed to ship it in time, despite advertising that it would arrive in time.