Beware - Sharp Practices at work
Bought one piece of music for £1.49. 7 days later I noticed a charge of £69.99 for 3 months going up to £84.99 three months later. Immediately cancelled auto renew and contacted them for a refund. Received a very quick email with a link for a refund request. Like others on this theme the link didn’t work - couldn’t put in the date of the order initially (had to use a laptop rather than my phone) and then told it didn’t recognise my order. Emailed them back telling them this and also reminding them that I was within the mandatory 14 days cooling off period. I heard nothing. Emailed them again a few days later. Again nothing. Then I emailed them stating I was startingthe chargeback procedure with my credit card. Within one day I received an email stating I would get my £69.99 back within 10 working days and confirmation my auto renewal was cancelled. Got the money back within 3 days. Never again. Two lessons learned: Check your statements regularly and know your rights