MuseScore (musescore.com) has a 1.6 out of 5 rating on OK.one, based on 136 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 79% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; Reviews mostly discuss Price, Refund, Product. Last updated 2026-09-01.
Most reviewers were unhappy with their experience overall. Customers frequently explained that purchasing a single piece of sheet music inadvertently enrolled them into a recurring subscription. Many users expressed deep frustration because they struggled to reach a real person to cancel the unexpected charges or secure a proper refund. However, some customers also noted that the website provides an enormous library of songs and useful practice tools. A few other people also felt that customer service was helpful, pointing out that support representatives eventually issued full refunds after they explained the situation.
Auto-generated from all reviews of this business. For reference only.Didn't see anything about signing up for a subscription or even a free trial, but that's what happened when I thought I was just paying £0.99 for some sheets. Luckily I noticed and cancelled straight away before they charged me the next week. I was also unknowingly signed up for the newsletter. Will never use this website again.
Really appalling. I thought I was buying a one off piece of music but it signed me up to a subscription at £59. I contacted MuseScore the same day to cancel (without downloading or streaming any scores as their website says you can get a refund if you’ve not downloaded) and was told I can’t have a refund as I didn’t cancel my auto subscription. The auto subscription apparently also happened today, with no notice and no chance to cancel.
Hi, We can help check the subscription activation, the cancellation request made on the same day, and the eligibility of the payment for a refund. Where a customer has not downloaded or streamed the relevant content, the account and usage records can be reviewed alongside the applicable refund terms. Please contact Community manager ([email protected]) with the email address connected to your MuseScore account and provide the payment date, amount, and any support correspondence you received. This will give the team the information needed to review the specific transaction rather than relying only on automated guidance. MuseScore operates its subscription and payment processes in accordance with applicable laws and does not intentionally deceive customers. We are happy to have the relevant records checked so that the outcome can be based on the actual subscription and account history. Kind regards, Aydar Community manager
My father signed me up for musescore as a birthday present when I was a minor. A year later he passed away from esophageal cancer. It turns out that since then, I've gotten billed hundreds and hundreds of dollars for this service I never use. I can't find a number to call to get a refund, I haven't gotten a response over email, and I need my money back. Terrible company.
Hi, Thank you for reaching out and for explaining the circumstances surrounding the account. We can help investigate the billing history and determine what subscription was associated with the account, when it was activated, and what payments were processed over the relevant period. Please contact Community manager ([email protected]) using the email address associated with the MuseScore account and provide the available payment dates and amounts. If you have previously contacted Support, mentioning the approximate dates of those communications can also help locate the existing case. We understand that resolving a long-standing account matter can be important, particularly where the account is no longer being used. Our team can review the available records and explain the applicable refund options. MuseScore operates within applicable laws and does not intentionally charge customers through deceptive practices. Kind regards, Aydar Community manager
This company is very deceptive and malicious. They took over $40 from my bank account after I had canceled my subscription. The website only offered me to cancel one of the two subscriptions I had, so therefore I only canceled one. I am now in the process of trying to receive my refund and they are attempting to offer me partial refunds and extended subscription services. The greed is unreal. Do not I repeat do not purchase anything from this company.
Hello, Thank you for sharing these details. We can help review the two subscriptions on the account, including which subscription was cancelled, which one remained active, and the charges associated with each. We can also check the refund request and the options that were presented to you. Please contact Community manager ([email protected]) with the email address linked to your MuseScore account and the dates and amounts of the charges. If you have already received refund offers, please include those details so the relevant team can review the case and clarify the available resolution. MuseScore does not intentionally deceive customers, and our subscription and payment practices are conducted in accordance with applicable laws and regulations. We are happy to have the account history reviewed so that the situation can be addressed based on the actual records. Kind regards, Aydar Community manager
I had a subscription and canceled it. I got hit today with a renewal fee I did not authorize. I canceled the account and sent support a message and got a reply that they have now canceled but when I requested a refund they went silent. However, someone did ultimately get back to me and advised me of the process of requesting a refund. While a full refund was not possible, I was offered a resolution that I am happy with and given that it was so prompt, I have revised my review. I'm very pleased and impressed with how quickly my issue was resolved.
Hello, Thank you for providing these details. We can help review the cancellation and renewal records to establish exactly when the subscription was cancelled and whether the renewal payment was processed before or after the cancellation took effect. We can also check the status of the refund request and the issue concerning the saved payment method. Please contact Community manager ([email protected]) with the email address associated with your account, the date of the renewal charge, and any transaction reference available from your card provider. If Support has already confirmed cancellation, please include that correspondence as well. Our team can review the account history and clarify the available refund and payment-method options. MuseScore operates within applicable laws and does not intentionally retain or charge customers through deceptive practices. Kind regards, Aydar Community manager
Bought one piece of music for £1.49. 7 days later I noticed a charge of £69.99 for 3 months going up to £84.99 three months later. Immediately cancelled auto renew and contacted them for a refund. Received a very quick email with a link for a refund request. Like others on this theme the link didn’t work - couldn’t put in the date of the order initially (had to use a laptop rather than my phone) and then told it didn’t recognise my order. Emailed them back telling them this and also reminding them that I was within the mandatory 14 days cooling off period. I heard nothing. Emailed them again a few days later. Again nothing. Then I emailed them stating I was startingthe chargeback procedure with my credit card. Within one day I received an email stating I would get my £69.99 back within 10 working days and confirmation my auto renewal was cancelled. Got the money back within 3 days. Never again. Two lessons learned: Check your statements regularly and know your rights
Hi, Thank you for providing the timeline and the details of how the refund was ultimately handled. We can review the transaction and refund records to make sure the account reflects the cancellation correctly and that the payment was fully processed back to the original payment method. If you would like us to investigate the case further, please contact Community manager ([email protected]) with the email address used for the purchase and the relevant transaction details. Our team can check the billing history, subscription status, cancellation date, and refund record. We also appreciate the practical feedback regarding checking statements and understanding subscription terms. MuseScore is committed to operating within applicable consumer-protection laws and providing customers with appropriate information about purchases, subscriptions, and cancellation procedures. Kind regards, Aydar Community manager
This company is a joy to work with. Not only are their product and services really, really high quality but their customer service goes above and beyond if you need help. They helped me love playing the piano again! Companies like this are few and far between these days and I would 100% recommend MuseScore.
Hello! Welcome! We’re happy to have you and hope you enjoy composing and exploring scores with MuseScore. Kind regards, Aydar Community manager
This company uses deceptive methods to take your money. When you create an account and start the “free 7-day trial,” there’s a clear message in red that says “Next payment: Auto-renew is disabled.” This makes you think you won’t be charged because auto-renew is supposedly off. To my surprise, I was still charged $69.99 for a 3-month period. For anyone reading this: beware that they don’t make it clear you still have to cancel, even though the page shows auto-renew is off. I will never use them again.
Hello, Thank you for describing the exact wording you encountered during the trial. Subscription and renewal settings can be confusing when different parts of the account display information about the current renewal status and the end of a promotional or trial period. We can help verify what was selected on the account and what payment schedule was attached to the transaction. Please contact Community manager ([email protected]) with the email address used for the trial, the date you started it, and the date and amount of the subsequent charge. If you have a screenshot showing the “Auto-renew is disabled” message, please include it as well, as it may be useful when reviewing the account history. MuseScore is committed to lawful and transparent billing practices and does not intentionally deceive customers. We can investigate the specific account records and clarify how the subscription and renewal status were configured. Kind regards, Aydar Community manager
It feels like a way to push customers into an expensive subscription by first collecting their card details through a low-cost offer, then automatically imposing the full subscription. To be fair, after I complained, I received a partial refund, although it still cost me €6 plus the “cheap” price of the score.
Hi, Thank you for sharing this feedback. We can help review the original purchase, the subscription associated with it, and the partial refund that was issued. Where a refund has already been processed, checking the transaction history can clarify exactly which amounts were returned and whether anything remains outstanding. Please contact Community manager ([email protected]) with the email address used for the purchase, the transaction date, and the relevant payment details. Our team can review the account and explain the applicable charges and refund history. MuseScore does not intentionally deceive customers and handles its purchases and subscriptions in accordance with applicable laws and its terms. Kind regards, Aydar Community manager
I eventually received a full refund, so I want to be fair about that. However, the subscription process was far more confusing than it should have been. I originally bought a discounted PRO+ package that also listed LEARN Lite. Shortly afterwards, I accidentally ended up with an additional paid LEARN subscription through a promotional offer. After contacting support, that extra subscription was refunded. Then I discovered that my included LEARN Lite access was no longer active. When I asked support to restore it, my original PRO+ subscription was refunded as well and my account was downgraded to Basic. So in the end, I got all my money back — which I appreciate — but only after several emails, two subscriptions, two refunds and a lot of confusion about PRO+, LEARN Lite and LEARN. The support staff were polite, but the pricing, upsells and subscription structure are unnecessarily confusing. MuseScore could make the whole process much clearer and more transparent.
Hello, Thank you for providing such a detailed and balanced account of your experience. We appreciate your recognition of the Support team’s assistance and also value your feedback about the distinction between PRO+, LEARN Lite, and LEARN. We can help review the account to clarify which products were activated, which benefits were included, and how the refunds affected the subscription status. If you still have questions about your account or the services that were previously active, please contact MuseScore Support team ([email protected]) with the email address associated with your account. Our team can review the relevant billing and subscription history and provide clarification. MuseScore is committed to transparent product information and operates in accordance with applicable laws and regulations. Kind regards, Aydar Community manager
Well the website is often ok - but these past few days I brought a 99c Sheet Music and then to my annoyance as of today the website charged me £44.99 for a premium service that I never even signed up for? I reached out to them them and hope to obtain a refund and also working with Paypal in this instance.
Hello, Thank you for bringing this payment concern to our attention. Since you have already contacted Support and are also working with PayPal, our team can review the transaction and account history to clarify the Premium charge and determine the applicable resolution options. Please contact MuseScore Support team ([email protected]) with the email address associated with the purchase, the date and amount of the charge, and the PayPal transaction reference if available. This will help our team locate the relevant billing record and review the subscription and refund status. Kind regards, Aydar Community manager
I bought one piece of music for my daughter's audition. It signed me up for a recurring subscription and it was not clear that would happen. I couldn't find any contact information on their website. I tried to request a refund through their site, it said the system couldn't find my transaction and gave me an email, I sent an email and got a robo-response telling me to submit a refund request form. I responded that it did not work, and I haven't heard anything. Avoid at all cost. I regret not doing more research.
Hi, Thank you for sharing these details. We want to help you get the transaction properly identified and reviewed. If the automated refund form cannot locate the transaction, Support can investigate the purchase using the account and payment information associated with it. Please contact our Support team with the email address used at checkout, the date and amount of the payment, and, if available, the PayPal or card transaction reference. Once the transaction is located, our team can review the subscription status, cancellation history, and refund eligibility and provide the appropriate next steps. MuseScore takes billing concerns seriously and handles subscriptions, payments, and refunds in accordance with applicable terms and consumer-protection requirements. Kind regards, Aydar Community manager
I ordered a single page for €1, yet they try to charge me €44 every month. Fortunately, my bank blocked the payment. There is no way to find any information about the subscription—or cancel it—via the dashboard. It is a terrible website with untrustworthy practices. I strongly recommend staying far away from it; they save your card details and try to charge monthly fees that are many times higher than the original amount.
Hi, Thank you for bringing this to our attention. We want to make sure that customers have a clear understanding of the products and subscription options associated with their purchases. If a payment was blocked by your bank or you are unable to locate the subscription in your account, our Support team can investigate the account and payment information directly. Please send us the email address connected to your MuseScore account together with the payment date and amount, or any transaction reference you have available. This will allow us to locate the relevant billing record and check whether an active subscription is associated with your account. We are committed to handling billing matters in accordance with our terms and applicable consumer-protection requirements. Kind regards, Aydar Community manager
Signed up for the free trial, was planning to cancel after the free trial ended. Immediately got charged 50 bucks. I did not sign up to get charged. I just graduated and tech savvy, not just a boomer who pressed the wrong button. You may get scammed, and most of the actual music scores are of pretty low quality, with few exceptions.
Hey, Thank you for sharing your experience. We'd be glad to review the trial, billing date, subscription status, and any cancellation activity associated with your account so that the circumstances can be checked accurately. Please contact [email protected] using the email address associated with your MuseScore account and provide the date of the charge and any relevant transaction details. Our team can investigate the account and explain the applicable subscription terms and available options for your case. We also value specific feedback about score quality and the content available through the platform. MuseScore operates within applicable laws and regulations and does not intentionally deceive customers. Kind regards, Aydar Community manager
I would not recommend giving this service any money. Their customer service is non-existent if you have any issues. I have been trying to get a refund for the last 2 months and haven’t been able to even communicate with a real person. I had read on other reviews and forums that many other people have experienced similar issues to me. This is not a company that cares about you as a customer. It seems that they only want profits.
Hey, Thank you for sharing your experience. We'd be happy to review your support request, account details, and refund inquiry to ensure your case receives the appropriate attention. Please contact us at [email protected] using the email associated with your account and include any relevant payment information or previous correspondence so our team can investigate and assist you further. MuseScore is committed to operating transparently, complying with all applicable laws, and providing assistance to every customer. We continue working to improve both our support processes and overall customer experience, and your feedback is valuable in that effort. MuseScore Support team ([email protected])
BEWARE! It's exceptionally unclear that buying one score signs you up to a rolling 3 month subscription. It's disappointing and sours you experience with Musescore. I've unsubscribed for further payments, so it'll be interesting to see whether they honour the 'unsubscribe'
Hi, Thank you for sharing your experience. We'd be glad to review your account and confirm the current status of your subscription and cancellation request. If you have any questions regarding your purchase or account, please contact us at [email protected] with the email associated with your account and any relevant payment details so we can investigate everything carefully and assist you. MuseScore always operates in accordance with applicable laws and strives to make the user experience as clear and straightforward as possible. We appreciate your feedback and remain committed to continuously improving our services. MuseScore Support team ([email protected])
Scummy business practises. Tried to charge my credit card twice during the 7 day "trial" period. During, not after. Once for 39.99 and again for 69.99 euro. Fortunately for me I have to explicitly consent with my banking app and it did not go through, leaving this here as a warning to others.
Hello, Thank you for taking the time to share your feedback. We'd be happy to review your account and the payment attempts you mentioned to verify exactly what occurred. Please contact us at [email protected] using the email associated with your account and include any relevant payment information so our team can investigate your case thoroughly and provide further assistance. MuseScore is committed to operating in full compliance with applicable laws and maintaining a transparent billing process. We continuously work to improve both our platform and customer experience, and feedback like yours helps us identify areas where additional improvements may be beneficial. MuseScore Support team ([email protected])
Hello, Thank you for taking the time to leave your feedback. We'd appreciate the opportunity to review your experience and investigate any concerns you may have regarding your account or purchases. Please contact us at [email protected] with the email associated with your account and any relevant payment details so our support team can look into your case and provide assistance. MuseScore conducts its business in accordance with all applicable laws and is committed to treating customers fairly and transparently. We value every opportunity to review individual cases and continue improving our services. MuseScore Support team ([email protected])
I bought three individual pieces of sheet music on 6 August 2026, for a few dollars each. I was happy to pay for those. What I did not choose was a Premium subscription — yet my account then showed one active, with a CA$63.99 fee This is the third time it has happened to me. My billing history shows Premium charges in September and November 2025 that also had to be refunded. I was careful to avoid this problem this time, but it ended up happening anyhow. When the same customer keeps ending up in a subscription he didn't want, the problem isn't the customer. There was no indication of this fee when I was checking out. It just showed up afterwards. Cancelling wasn't straightforward either. It's hidden behind a button called "Manage my benefits," past a screen urging you to stay, and even then the confirmation screens gave two different end dates. I tried contacting support and got a chatbot that replied "We apologize for the delay in our response due to a high volume of inquiries. Thank you for your patience, and please rest assured that we're here to assist you as quickly as possible."
Hi, Thank you for providing such detailed feedback. We'd be glad to review your account history, including your purchases, subscription status, and previous support interactions. If you contact us at [email protected] using the email associated with your account and include the relevant payment details, our team will carefully investigate your case and clarify any questions regarding your billing history. MuseScore always operates in accordance with applicable laws and is committed to providing a transparent service while continually improving the user experience. We appreciate long-term users who share constructive feedback, as it helps us continue refining our platform. MuseScore Support team ([email protected])
My experience is similar to many others who have left reviews. I had no idea when purchasing one piece of music that I was going to later be charged £44 for a subscription. This company could easily set up a subscription service with transparency and I’m sure people would happily sign up. As a result of this deceptive business model, I personally will not be buying any more products from them out of principle. Thankfully my bank blocked the payment so I don’t have to waste time trying to get a refund.
Hey, Thank you for taking the time to leave your review. We appreciate you sharing your perspective. If there is anything regarding your purchase history, subscription status, or account that you would like us to review, please reach out to [email protected] with the email associated with your account and the relevant payment details. Our team will be happy to investigate your case and provide any assistance available. MuseScore is committed to conducting its business transparently and in full compliance with all applicable laws. We value customer feedback and continue working to improve both our checkout experience and customer support. MuseScore Support team ([email protected])
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