I eventually received a full refund
I eventually received a full refund, so I want to be fair about that. However, the subscription process was far more confusing than it should have been. I originally bought a discounted PRO+ package that also listed LEARN Lite. Shortly afterwards, I accidentally ended up with an additional paid LEARN subscription through a promotional offer. After contacting support, that extra subscription was refunded. Then I discovered that my included LEARN Lite access was no longer active. When I asked support to restore it, my original PRO+ subscription was refunded as well and my account was downgraded to Basic. So in the end, I got all my money back — which I appreciate — but only after several emails, two subscriptions, two refunds and a lot of confusion about PRO+, LEARN Lite and LEARN. The support staff were polite, but the pricing, upsells and subscription structure are unnecessarily confusing. MuseScore could make the whole process much clearer and more transparent.