MuseScore (musescore.com) has a 1.6 out of 5 rating on OK.one, based on 136 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 79% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; Reviews mostly discuss Price, Refund, Product. Last updated 2026-09-01.
Most reviewers were unhappy with their experience overall. Customers frequently explained that purchasing a single piece of sheet music inadvertently enrolled them into a recurring subscription. Many users expressed deep frustration because they struggled to reach a real person to cancel the unexpected charges or secure a proper refund. However, some customers also noted that the website provides an enormous library of songs and useful practice tools. A few other people also felt that customer service was helpful, pointing out that support representatives eventually issued full refunds after they explained the situation.
Auto-generated from all reviews of this business. For reference only.Customer service was excellent when I accidentally signed up for a subscription service when I thought I had only purchased 1 piece of music. They immediately processed a refund the next day.
Hello, Thank you for this review. It is such reviews that help us make our Support Service better. Kind regards, Aydar Community manager
Automatically subscribed me to a subscription and charged me. When challenged, I got no response from the seller.
Hello, Thank you for taking the time to share your feedback. We'd be happy to review your account, including your purchase history, subscription status, and any previous communication with our support team. Please contact us at [email protected] using the email associated with your account and include the relevant payment details so we can investigate your case thoroughly and provide further assistance. MuseScore is committed to operating transparently, complying with all applicable laws, and continuously improving both our services and customer support experience. We appreciate the opportunity to assist you. MuseScore Support team ([email protected])
Really poor, predatory subscription model. Thanking being made illegal in 2027
Hello, Thank you for taking the time to share your feedback. We appreciate hearing different perspectives about our subscription experience, as they help us continue improving our platform and the way information is presented during the purchasing process. If there is anything specific regarding your account, subscription, or billing that you would like us to review, please contact our support team with the email associated with your account and the relevant payment details so we can investigate and assist you. MuseScore is committed to operating transparently, complying with all applicable laws, and continuously improving both our services and customer support. We value every customer's feedback and appreciate the opportunity to help. MuseScore Support team ([email protected])
Rip-off! Bought Sheetmusic for 6.99€. Paid over 150€ for a premium abo I never signed up for. Customer service sucks, no replies to my mails. YOU OWE ME 150€! You have my email contact, I wrote you several times. I WANT MY MONEY BACK!
Hi, Thank you for taking the time to leave your review. We'd like the opportunity to review your account, the subscription history, and your previous correspondence with our support team. Please contact us at [email protected] using the email associated with your account and include the relevant payment details so we can investigate your case thoroughly and assist you further. MuseScore operates in accordance with all applicable laws and is committed to treating every customer inquiry fairly while continuously improving our services and support experience. MuseScore Support team ([email protected])
They charged monthly subscription and i can't contact with them and now i have to change my nank account
Hey, Thank you for sharing your experience. We'd be glad to review your account, your subscription status, and the billing associated with your purchase. Please contact our support team at [email protected] with the email linked to your account and the relevant payment details so we can investigate your case and provide further assistance. MuseScore is committed to operating transparently, complying with all applicable laws, and continuously improving both our platform and customer support. We appreciate the opportunity to help resolve account-related questions. MuseScore Support team ([email protected])
I agree with the previous reviews that this is not a trustworthy company. Last week, I purchased a single piece of sheet music for 1 Euro, and today 46 Euro was charged to my account for an unwanted three-month subscription. This is disgraceful! It is absolutely not made clear enough that unless you actively cancel, you will automatically be enrolled in a paid subscription. Websites/companies like this damage trust and make things more difficult for reputable websites/companies.
Hello, Thank you for sharing your feedback. We'd be happy to review your purchase, subscription, and account history to ensure all the details are carefully examined. Please contact us at [email protected] with the email associated with your account and the relevant payment information so we can investigate your case and provide any available assistance. MuseScore is committed to operating transparently, honoring all applicable laws, and continually improving both the purchasing experience and customer support. We value feedback that helps us enhance our services. MuseScore Support team ([email protected])
=> Started a free trial. => Downloaded one sheet. => Was automatically upgraded to their top tier premium subscription. => Was not notified of the switch. => Was charged over $200 for a service I never used. => Tried to cancel and could not find a cancel button on their website. Do not use this service.
Hi, Thank you for sharing your feedback. We'd be happy to review your account, including your trial, subscription history, billing records, and account settings, to better understand your case. Please contact our support team with the email associated with your account and the relevant payment details so we can investigate everything thoroughly and provide assistance. MuseScore is committed to operating in accordance with all applicable laws while continuously improving both our platform and customer support experience. Your feedback is valuable to us. MuseScore Support team ([email protected])
Scammers and thieves. After seeing their website over and over while searching for music scores I finally paid for one. Huge mistake. I was signed up for a subscription I never consented to and charged a whopping €69,99 which they later refused to refund me. I'm currently trying to get the money back through PayPal. They should be sued.
Hi, Thank you for leaving your feedback. We'd appreciate the opportunity to review your purchase, subscription status, and any communication you've already had with our support team. Please contact us with the email associated with your account and the relevant payment information so we can carefully investigate your case and provide further assistance. MuseScore always operates in accordance with applicable laws and is committed to maintaining a transparent purchasing experience while continuously improving our platform and customer support. MuseScore Support team ([email protected])
MuseScore accidentally charged me for a 3-month Premium subscription, but I was pleasantly surprised by how quickly they responded and refunded my money. Their support team is very efficient. And the sheet music is great too—I’ve already learned two pieces! 🎶
Hello! We appreciate your feedback. It will help us enhance the app and make music composition and learning better for everyone. Kind regards, Aydar Community manager
Very difficult to find out how to cancel.
Hello! Thank you for your message. Please contact us regarding your subscription so we can review your case and clarify everything for you. Kind regards, Aydar Community manager ([email protected])
It is simple and rewarding to create scores with musescore. Great! Extremely satified.
Hello! Thank you for your feedback! Together we can make MuseScore better and more enjoyable for all musicians. Kind regards, Aydar Community manager
I tried to buy a single score for around £1.50, but instead I was charged over £70. There was nothing that made it clear I was signing up for such an expensive charge—I only wanted to purchase one piece of music. To make matters worse, I couldn’t get the chatbot to work, so I had to email customer support. So far, I haven’t received a response. I’m really disappointed by the whole experience and hope this is resolved quickly, but at the moment I certainly can’t recommend the service.
Hey, Thank you for taking the time to leave your review. We'd be glad to review your purchase, account, and any correspondence you've already sent to our support team. Please contact us with the email associated with your account and the relevant payment details so we can investigate your case carefully and provide assistance. MuseScore always operates in accordance with applicable laws and is committed to continuously improving both the purchasing experience and customer support. We appreciate the opportunity to help resolve account-related questions. MuseScore Support team ([email protected])
I had forgotten about a year subscription I had and I wanted to refund it so I requested it with their support team and I got a very quick response and they helped me find a very reasonable solution.
Hello, Thank you for this review. It is such reviews that help us make our Costumer Support better. Kind regards, Aydar Community manager
You try to buy a single score but without you knowing get charged for a subscription costing 70€. Then you are not able to contact anyone since their customer support is non-existent and PayPal resolves the dispute in their favour. 70€ down the drain because the website is completely nontransparent and the whole system is just designed to steal from you. Please never use musescore thank you.
Hey, Thank you for taking the time to provide detailed feedback. We'd appreciate the opportunity to review your account, your purchase, the subscription status, and any previous communication regarding your case. Please contact our support team with the email associated with your account and the relevant payment details so we can carefully investigate everything and provide assistance. MuseScore conducts its business in compliance with all applicable laws and remains committed to treating customer inquiries fairly while continuously improving both the purchasing experience and customer support. MuseScore Support team ([email protected])
Never again. You buy music for 1 Dollar and get automatically a subscription which is very hard to cancel. They're scammers. Don't buy anything!
Hello, Thank you for leaving your feedback. We'd be happy to review your account, including your purchase history and subscription status, and answer any questions you may have regarding your billing. If you need assistance with your account or subscription, please contact our support team with the email associated with your purchase and the relevant payment details so we can investigate your case and assist you further. MuseScore is committed to operating transparently, complying with all applicable laws, and continuously improving our services and the overall user experience. MuseScore Support team ([email protected])
Stay away from this website my daughter who is only 16 tried to buy some sheet music one off payment but has ended up with a subscription we have tried emailing them they keep sending forms to cancel but when we complete the forms can't submit them absolutely disgraceful
Hi, Thank you for sharing your experience. We'd be glad to review your daughter's account, the associated purchase, and the subscription details to better understand the situation. If you've experienced difficulties submitting the cancellation or refund form, please contact our support team directly with the account email and the relevant payment information so we can investigate your case and provide further assistance. MuseScore always operates in accordance with applicable laws and is committed to providing a transparent purchasing experience while continuously improving our support processes and services. MuseScore Support team ([email protected])
Automatically renewed subscription. I have never used this service and getting a refund is nonexistent. You will not be able to speak to anybody. Avoid MuseScore at all costs. Buyer Beware.
Hello, Thank you for taking the time to share your feedback. We'd be happy to review your account, including your subscription history and any previous refund requests, to ensure your case receives a thorough review. Please contact our support team with the email associated with your account and the relevant payment details so we can investigate and assist you further. MuseScore is committed to operating transparently, complying with all applicable laws, and continuously improving both our services and customer support experience. We appreciate feedback from our users as it helps us make our platform even better. MuseScore Support team ([email protected])
I have had a really poor experience, i tried to create an account inputted the wrong email address so cannot activate my account. I have followed the steps to get in touch with support centre and it has been terrible, noone has replied on the chat bot for 3 days!! Noone has responded to the support email for 3 days!
Hey, Thank you for taking the time to let us know about your experience. We'd be happy to help resolve the issue with your account email and activation. If the account was created with an incorrect email address, our support team can review the details and assist you with updating your account information. Please send us the incorrect and intended email addresses, along with any additional details about your request, so we can investigate and help you regain access as quickly as possible. MuseScore is committed to operating transparently, complying with all applicable laws, and continuously improving both our customer support and account management experience. MuseScore Support team ([email protected])
Support is very human and reacts quickly, thank you
Hello, Thank you for this review. It is such reviews that help us make our Support service better. Kind regards, Aydar Community manager
As a voice teacher, im constantly looking for vocal scores. MuseScore has a large variety available for download.
Hello! We’re thrilled to have you in the MuseScore community! Your participation helps us create a better experience for musicians everywhere. Kind regards, Aydar Community manager
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