MuseScore (musescore.com) has a 1.6 out of 5 rating on OK.one, based on 136 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 79% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; Reviews mostly discuss Price, Refund, Product. Last updated 2026-09-01.
Most reviewers were unhappy with their experience overall. Customers frequently explained that purchasing a single piece of sheet music inadvertently enrolled them into a recurring subscription. Many users expressed deep frustration because they struggled to reach a real person to cancel the unexpected charges or secure a proper refund. However, some customers also noted that the website provides an enormous library of songs and useful practice tools. A few other people also felt that customer service was helpful, pointing out that support representatives eventually issued full refunds after they explained the situation.
Auto-generated from all reviews of this business. For reference only.The comunication was very good.Quick to respond. Great service.
Hello, Thank you for this review. It is such reviews that help us make our Service better. Kind regards, Aydar Community manager
This company are like scammers. My daughter bought one sheet of music as a one off purchase. She did not sign up to any subscriptions but they took £80 out of her account. They would not refund it and then tried to take another £80 without her permission!! AVOID as your money is not safe if you use this company.
Hi, Thank you for taking the time to leave your review. We'd like the opportunity to review your daughter's account, the associated transactions, and the subscription status to better understand the situation. Please contact our support team with the account email and the relevant payment information so we can investigate your case thoroughly and assist you further. MuseScore is committed to operating in compliance with all applicable laws and to providing transparent services for our users. We continuously review customer feedback to improve both our products and our support experience. MuseScore Support team ([email protected])
Great for printing out sing-along sheets with chords, for singers who don't read music.
Hello! Thanks for joining our community! We hope MuseScore supports your musical creativity every day. Kind regards, Aydar Community manager
really just wanted to get 2 or 3 scores for my partner to gift on their birthday along the cello they just received. and ended up with a 60€ subscitpiton payment 1 week later cuz i apparently signed up for that? seemed v sketchy. ain't nobody there to contact either which is very frustrating. be very careful how you use this service
Hello, Thank you for taking the time to share your experience. We'd be happy to review your purchase and any subscription associated with your account to clarify what was applied during checkout. If you've had difficulty reaching our support team, please contact us directly with the email linked to your account and your payment details so we can investigate your case and provide assistance. MuseScore is committed to operating transparently, complying with all applicable laws, and continuously improving both the checkout experience and customer support based on user feedback. MuseScore Support team ([email protected])
I was charged for an unwanted subscription auto-renewal that I did not intend to keep. When I tried to use MuseScore’s automated refund form, it kept throwing an error saying "no matching information found." I then reached out to customer support directly via email to resolve this, but I have been completely ignored. Making it impossible for users to request a refund and ignoring support emails is unacceptable customer service. I am demanding an immediate FULL REFUND for this transaction. If this is not resolved promptly, I will proceed with a formal chargeback through my bank and report this transaction to payment authorities. Username: khanhtoan2507 Transaction Date: 22/07/2026 Update: I received full charge back from MuseScore. Just let them know and wait for their response.
Hi, Thank you for providing your account details and the transaction date. We'd be happy to review your account, the renewal, and your previous correspondence with our support team. If you encountered difficulties using the refund request form, our team can investigate your case directly using the information associated with your account. MuseScore always operates in accordance with applicable laws and is committed to handling billing inquiries fairly and carefully. Please continue corresponding with us at [email protected] so we can review your request and provide the appropriate assistance as quickly as possible. MuseScore Support team ([email protected])
This is a SCAM site. They make it look like you are making a single purchase but they are enrolling you into a subscription. The purchasing process is buggy and flaky and by the time you have completed it the damage is done. More over the link unsubscribe link they have I their terms of service does not exist.
Hey, thank you for your feedback. We take comments about the checkout experience and account management seriously. MuseScore is committed to conducting business transparently and in accordance with the law. If you encountered difficulties with the purchase flow, subscription management, or links on the website, our support team can investigate your account, verify the transaction details, and help resolve any technical issues you experienced. Please contact us directly so we can assist you further. MuseScore Support team ([email protected])
Bought one piece of sheet music then got a non refundable 60£ subscription fee. Poor
Hi, thank you for sharing your experience. If you believe your subscription does not reflect what you intended to purchase, our support team is ready to review your billing history and clarify how the purchase was processed. We are committed to handling every request individually and in compliance with applicable consumer regulations. Please reach out to us directly so we can look into your account and determine what assistance is available for your specific case. MuseScore Support team ([email protected])
Used Musescore to by one piece of sheet music, was signed up automatically to a subscription package without my knowledge or consent. Can't access anyone to get a refund or make a complaint. Very angry. AVOID. Will be reporting to trading standards.
Hi, Thank you for sharing your experience. We'd appreciate the opportunity to review your account, your purchase, and any subscription associated with it. Please contact us directly with the email linked to your account and the relevant payment information so our support team can investigate your case thoroughly and provide assistance. MuseScore always operates in accordance with applicable laws and remains committed to providing transparent services while continuously improving our customer support experience. MuseScore Support team ([email protected])
Complete scam Signs you up for a subscription without directly telling you
Hello, Thank you for your review. We'd appreciate the opportunity to look into your account and understand the situation in more detail. If you contact us directly with your account information and payment details, our team will be happy to investigate and assist you. MuseScore operates in accordance with applicable laws and is committed to providing a fair and transparent service for musicians around the world. MuseScore Support team ([email protected])
⭐☆☆☆☆ I only wanted to buy a single sheet music score, but I later discovered that I had also been enrolled in a recurring subscription without realizing it. The checkout process is, in my opinion, misleading and does not make it sufficiently clear that you are signing up for ongoing charges. The only positive aspect was the customer support. They responded quickly, cancelled the subscription, and provided a partial refund after I contacted them. However, I believe a full refund would have been the fair outcome, not just a partial one. While I appreciate the prompt assistance, customers should never have to rely on support to fix a problem that could easily be avoided with a transparent checkout process. I cannot recommend buying from a website that uses these kinds of subscription practices.
Hi, Thank you for taking the time to leave such balanced feedback. We appreciate your recognition of our support team's responsiveness, and we'd be happy to review your account again if you have any remaining questions regarding your purchase or refund. Please contact us with your account details so we can investigate your case further if needed. MuseScore is committed to operating in full compliance with applicable laws and continuously refining the checkout experience to make it as clear and user-friendly as possible. Customer feedback plays an important role in helping us improve. MuseScore Support team ([email protected])
They sign you up for an expensive subscription that you didn't ask for and start charging. - July 21 Edit - After requesting a refund for the subscription I didn't want or explicitly agree to pay for, I was given a partial refund, so I've increased my rating to 2 stars. This company still seems predatory but at least they pretend to care--a little. Still would never give them my business ever again.
Hello, Thank you for taking the time to share your feedback. We'd be happy to review your account, including your purchase history and subscription status, to clarify what was applied to your account. Please contact our support team with the email associated with your account and your payment details so we can investigate your case and assist you further. MuseScore is committed to operating transparently, complying with all applicable laws, and continuously improving the purchasing experience for our users. MuseScore Support team ([email protected])
It's evidently a scam! They offer you to buy a piece of sheet music priced individually and when you click through you will be surprised with a charge for a yearly subscription after some time. Advise totally avoiding this scam company.
Hey, Thank you for sharing your concerns. We'd be glad to review your account history, including your purchase and any subscription associated with it. Please contact our support team with the email linked to your account and your payment details so we can investigate your case carefully and assist you further. MuseScore conducts its business in compliance with applicable laws and remains committed to improving the clarity of the purchasing experience for all users. MuseScore Support team ([email protected])
This site will charge you for an expensive 3 month subscription without your knowledge the first time that you purchase sheet music. This site has a lot of music, but it is predatory and dishonest with charging. No refunds are given when you find out about your secret 3-month, auto-renewing subscription.
Hi, Thank you for taking the time to share your feedback. We'd be happy to review your purchase history and subscription details to better understand your situation. Please contact us with the email associated with your account and the relevant payment information so our support team can investigate your case. MuseScore always complies with applicable laws and continuously works to improve both the checkout experience and customer support. MuseScore Support team ([email protected])
After reading their manual, I still had a question about the Musescore software, which I even admitted was probably simple when I posted a help request on their Forum. Almost immediately I was met arrogant and condescending messages from four forum moderators. One chose to use capital letters to say I was wasting their time. Another used bold text to tell me to read the manual, which was already in my first post. I'm not a delicate person, but I also will not be confronted with this level of nastiness and anger. I cancelled my account. I've already sent messages to my colleagues in our music lessons class to warn them. AI may not always be right, but at least I don't have to put up with belittling, immature moderators. Everyone else, be careful everyone as you aren't going to have a positive customer experience.
Hey, Thank you for sharing your experience. We'd like every member of our community to feel comfortable asking questions, regardless of their level of experience. We appreciate feedback about interactions on the forum and will take it into consideration as we continue working to foster a respectful and welcoming environment. If you decide to return or have any additional questions, our team will be happy to assist you. MuseScore Support team ([email protected])
They caught me in a subscription with small print, then when I tried to cancel right after, the website conveniently would not respond to the "Submit" button. Then they ignored my emails, and I complained to PayPal. They then responded and told me I had to close the PayPal issue for them to proceed. I closed it, then they ignored me again. Their business model is to steal from their customers.
Hello, Thank you for your feedback. We'd be happy to review your account history, including your subscription and previous communications with our support team. Please contact us directly with your account information so we can investigate your case and assist you further. MuseScore is committed to operating transparently, complying with all applicable laws, and continuously improving the customer experience. MuseScore Support team ([email protected])
🚨 UPDATE (July 24, 2026): As instructed in MuseScore's public reply below, I immediately emailed support(at)musescore.com on July 18th with all transaction details and order IDs. It has now been nearly a week and I have been COMPLETELY GHOSTED again. No response, no refund. Their public reply on Trustpilot was purely performative PR to fool prospective customers. STILL DEMANDING MY REFUND (HK$1,161.00). ------------------------------------------------------ I was accidentally charged HK$1,161.00 for two subscriptions (GPA.3331-8908-0595-76901 and GPA.3308-3527-5851-51132) after a free trial. I cancelled immediately and have NOT used any premium features or e-books. Google Play rejected the auto-refund because it was past 48 hours and told me to contact the developer. However, MuseScore support (Mary) keeps copy-pasting Section 4.6 of their ToS to kick the ball back to Google. I am trapped in an endless loop between Google and MuseScore. This is a predatory trap. I demand a manual refund from MuseScore's billing team via Google Play Console. My registered account is editcue(at)gmail.com. I will not change this 1-star review until my money is returned.
Hi, Thank you for providing the transaction details. We'd be glad to review your Google Play purchases together with your previous support correspondence. Please continue communicating with our support team using the account associated with the purchase so we can investigate your case with the relevant billing information. MuseScore operates in accordance with applicable laws and works to resolve billing inquiries fairly while continuously improving our support experience. MuseScore Support team ([email protected])
This is a scam!! Do not buy anything from here. They sign you up to an incredibly expensive and useless subscription without telling you and are then impossible to get hold of and get a full refund from.
Hey, Thank you for sharing your experience. We'd be glad to review your account, including your subscription and previous support requests. Please contact us with your account information and payment details so our team can investigate your case and provide further assistance. MuseScore operates in full compliance with applicable laws and values customer feedback as we continue improving our products and services. MuseScore Support team ([email protected])
Absolutely disgusting scammers, just woke up today missing 80 bucks from my account. All I did was buy one midi song for my cellphone ring tone. This company should be shut down for fraud!
Hello, Thank you for sharing your experience. We'd be happy to review your account, including the purchase, subscription history, and the billing details associated with your payment method. Please contact our support team with the email linked to your account and your transaction information so we can investigate your case thoroughly and assist you further. MuseScore is committed to operating in full compliance with applicable laws and providing a transparent purchasing experience. We value customer feedback and continue working to improve both our services and support processes. MuseScore Support team ([email protected])
I bought ONE music sheet, and they forced a subscription on me behind my back! There was no notice anywhere that they were signing me up for a subscription. In fact, I didn't even know this was an app. I just bought a music sheet on the website, and received an email I was on a subscription! I am very SEO savvy, and will be lambasting this company on every corner of the internet until I receive a refund.
Hey, Thank you for taking the time to leave your review. We'd be glad to review your purchase, subscription status, and account history. Please contact our support team with your account details and payment information so we can investigate your case and assist you further. MuseScore always operates within applicable legal requirements and remains committed to improving the purchasing experience for all users. MuseScore Support team ([email protected])
I'm writing this on behalf of my mother, who doesn't speak English, to describe MuseScore’s predatory subscription practices and terrible refund resolution. In April 2026, she purchased a one-off service from them and entered her card details. Later she unintentionally auto-applied her card to a 'free-trial' form she didn't understand. As the 7-day free trial ended, MuseScore attempted to charge $44.99 for a premium subscription, but her card had insufficient funds. They persisted with daily attempts until her card had enough money. She never received receipts because her email storage was full at the time. A second charge of $59.99 was processed in July. She never intentionally signed up for this service, and never used the Premium membership, meaning MuseScore collected payment for a completely unused service. Their email support directed us to fill out a refund form. After we submitted for the first charge, the system locked us out from submitting another request for the separate transaction. We repeatedly contacted them via e-mail, explaining our issue and attaching RNN codes, yet received no human response. All efforts to resolve this were met with AI ghosting. MuseScore enables deceptive practices to exploit non-English speakers and senior citizens, and offers no flexibility in its refund process. This has caused us financial harm! ETA: They gave us a full refund July 18, but only for the second charge, so I'm increasing the review to 2 stars. I still warn everyone to be extremely cautious when dealing with their site.
Hello, Thank you for taking the time to explain the situation in such detail. We'd be happy to review your mother's account, the associated transactions, and the previous support requests to ensure the case receives a thorough review. Please contact us directly with the account email and the relevant payment information so our team can investigate everything carefully. MuseScore is committed to serving users from around the world, operating in compliance with applicable laws, and continuously improving both our customer support and user experience based on valuable feedback. MuseScore Support team ([email protected])
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