Ruthless support refusing refund for accidental renewal (Ticket loop)
🚨 UPDATE (July 24, 2026): As instructed in MuseScore's public reply below, I immediately emailed support(at)musescore.com on July 18th with all transaction details and order IDs. It has now been nearly a week and I have been COMPLETELY GHOSTED again. No response, no refund. Their public reply on Trustpilot was purely performative PR to fool prospective customers. STILL DEMANDING MY REFUND (HK$1,161.00). ------------------------------------------------------ I was accidentally charged HK$1,161.00 for two subscriptions (GPA.3331-8908-0595-76901 and GPA.3308-3527-5851-51132) after a free trial. I cancelled immediately and have NOT used any premium features or e-books. Google Play rejected the auto-refund because it was past 48 hours and told me to contact the developer. However, MuseScore support (Mary) keeps copy-pasting Section 4.6 of their ToS to kick the ball back to Google. I am trapped in an endless loop between Google and MuseScore. This is a predatory trap. I demand a manual refund from MuseScore's billing team via Google Play Console. My registered account is editcue(at)gmail.com. I will not change this 1-star review until my money is returned.