MuseScore (musescore.com) has a 1.6 out of 5 rating on OK.one, based on 136 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 79% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; Reviews mostly discuss Price, Refund, Product. Last updated 2026-09-01.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Customers frequently explained that purchasing a single piece of sheet music inadvertently enrolled them into a recurring subscription. Many users expressed deep frustration because they struggled to reach a real person to cancel the unexpected charges or secure a proper refund.
However, some customers also noted that the website provides an enormous library of songs and useful practice tools. A few other people also felt that customer service was helpful, pointing out that support representatives eventually issued full refunds after they explained the situation.
Auto-generated from all reviews of this business. For reference only.
Tricked me into a subscription. Impossible to contact the company. would never ever purchase from this company again
Reply from MuseScore2026-07-13
Hey,
Thank you for your feedback. We'd like to help review your account and ensure your concerns are properly addressed. If you're experiencing difficulty contacting support or managing your subscription, please send us your account email and payment details so our team can investigate your case and provide further assistance.
MuseScore values transparency and always conducts its business in compliance with applicable laws. Feedback like yours also helps us continue improving both our services and support channels.
MuseScore Support team ([email protected])
Absolutely deceptive scummy business. Autosubscribed me for 44.99 when I purchased a 99 cent score. Used their refund request form and they conveniently cannot find my account info. Directed me to email support. Emailed support and they directed me to their refund request form. F this website and their scammy scum practice.
Reply from MuseScore2026-07-13
Hi,
Thank you for taking the time to leave your review. We'd be happy to review your account and investigate why the refund form did not recognize your information. If you contact us directly with the email address used for your purchase, payment details, and any relevant screenshots, our team can manually verify your account and help resolve the issue.
MuseScore always strives to handle purchases and subscriptions in accordance with applicable consumer regulations, and we're continually working to improve our support experience and website functionality.
MuseScore Support team ([email protected])
Worst kind of scammers. As soon as they have your credit card or paypal authorization they will activate their premium subscription without your knowledge.
They tried to scam me already twice.
First time I was able to find a support contact, now even this option is gone so a raised the issue directly with pay pal.
Reply from MuseScore2026-07-13
Hi,
Thank you for sharing your experience. We'd like to review your account and the previous support interactions to better understand your situation. If you contact us directly with your purchase details and the PayPal transaction information, we'll be happy to investigate and provide further assistance.
MuseScore always operates in accordance with applicable laws and works to ensure that account management and subscription information remain accessible to users. Your feedback is valuable as we continue improving our services.
MuseScore Support team ([email protected])
I thought how bad could it be, just buying one pianos score for 99p. I was wrong! They signed me up for a subscription (after free 7 day trial) WITHOUT MY KNOWLEDGE OR CONSENT! I only realised from the email saying I was signed up to a subscription. Now I'm struggling to cancel. VERY VERY BAD EXPERIENCE!
Edit: Shame on you, replying as though you've done nothing wrong when you know exactly how you're trying to scam people. I've reported you to the National Cyber Security Centre and I hope they shut you down.
Reply from MuseScore2026-07-13
Hello,
Thank you for your review. We'd be happy to look into your purchase, subscription, and any difficulties you experienced with cancellation. If you contact us with your account email and payment information, our support team can review your case and assist you accordingly.
MuseScore is committed to complying with applicable consumer protection laws and handling subscription services transparently. We also continue refining our support processes based on customer feedback.
MuseScore Support team ([email protected])
I purchased one sheet of music for which the website offered at 99 cents. But instead of this amount, MuseScore charged my credit card $45.98. I immediately (same day) tried to contact them for which they said they could not refund my account. Do not use MuseScore. They are shady and their website is not clear on what you are purchasing.
Reply from MuseScore2026-07-10
Hello,
Thank you for taking the time to share your feedback. If your request is still unresolved, please contact our support team again with your account email address and payment details so we can review your purchase history and billing information. We'll be happy to investigate your case, clarify the charges associated with your account, and assist you with any available options. MuseScore is committed to operating transparently, complying with applicable laws, and ensuring that every customer inquiry receives an individual review.
MuseScore Support team ([email protected])
I bought a .99 sheet music file using Apple Pay and they signed me up for a Premium Subscription automatically! I didn't realize it until a charge hit my account. Looking up the charge "Premium MU" led me to a post of someone identifying it as Musescore and then I found a bunch of other people complaining of this exact same situation. I will never buy anything from Musescore again. This is diabolical behavior. I am disputing with my credit card company.
Reply from MuseScore2026-07-13
Hey,
Thank you for your feedback. We'd be happy to review your account and verify the purchase and subscription details. Please contact our support team with the email associated with your purchase and your payment information so we can investigate your case and assist you further.
MuseScore operates in accordance with applicable laws and values transparency throughout the purchasing process. We appreciate all customer feedback as it helps us improve our services.
MuseScore Support team ([email protected])
I love the library available to me with my subscription. My only "complaints" are that the app will crash often, sometimes when I'm using it to teach music lessons. It's very disruptive when the app decides to crash and restart mid-song. I have to save all the scores I find immediately, otherwise if it crashes, I lose them. Otherwise fantastic platform - I think the app just needs a few bugs worked out. Great job, guys - this has been an extremely useful tool for me as a teaching and performing musician!
Reply from MuseScore2026-07-13
Hello! Could you please email me a screenshot or short recording of the issue at [email protected]? This will help us investigate accurately.
Kind regards,
Aydar
Community manager
I bought a piece of sheet music. 2.49 - a week later they took 44.99 out of my account .According to my way I have no subscription s !!No surprise they haven’t responded to my refund request . They have been reported to my bank & I would advise anyone not to use MuseScore in the future - I won’t !!!
Reply from MuseScore2026-07-13
Hey,
Thank you for your feedback. We'd like the opportunity to investigate your account and review the subscription status as well as your refund request. Please contact us with the email associated with your purchase and your payment details so our team can assist you directly.
MuseScore is committed to operating transparently and in full compliance with applicable laws. We also continue working to improve our support response times and account management experience.
MuseScore Support team ([email protected])
I bought a single sheet from this site and now I am charged with the premium subscription. I tried to follow the instruction on cancelling subscription and any email that I use is not recogrnized by the site. It is hard to look for how to contact this company. Chatted with an agent online but did ot get any response after I put in my concern and the information that they were asking for. Very frustrating. Do not use this site.
Reply from MuseScore2026-07-09
Hello,
Thank you for taking the time to leave your feedback. If your email address is not being recognized or you're unable to access your account, please contact our support team with the payment details, the email address you believe was used during the purchase, and any transaction confirmation you may have received. We'll be happy to investigate your account, help locate the correct profile, and assist you with any available options. MuseScore is committed to operating transparently, complying with applicable laws, and reviewing every customer inquiry individually.
MuseScore Support team ([email protected])
No option to cancel subscription available --stay clear
As many customers have noted, STAY AWAY! This site is a rip-off, much more interested in taking your money that providing you with music. Went on to buy one piece of music and was automatically signed up for a 3-month subscription despite the fact that I wrote to customer service within the "free trial" period to cancel. I defy anyone to find the cancellation option on their website.
Reply from MuseScore2026-07-09
Hi,
Thank you for sharing your experience. If you would like us to review your purchase, subscription, or cancellation request, please contact our support team with your account email address and transaction details. We will carefully investigate your account history, verify the subscription status, and assist you with any available options. Your feedback regarding the account management experience is appreciated and helps us continue improving our services. MuseScore operates in accordance with applicable laws and reviews each case individually.
MuseScore Support team ([email protected])
I was purchasing only one score. The system make it auto subscription and i never own the score i buying. I realize after a few days that the system use my debit card to auto subscribe their page. I already request for refund but it never happened. The costumer services was the worst one. Feel like being robbed
Reply from MuseScore2026-07-10
Hey,
Thank you for sharing your experience. If your refund request has not yet been resolved, please contact our support team with your account email address and payment details so we can investigate your account thoroughly. We'll review your purchase history, verify the subscription status, and help clarify any available options regarding your request. MuseScore values every customer, operates in compliance with applicable laws, and is committed to handling each inquiry fairly and individually.
MuseScore Support team ([email protected])
Subscription Trap! Form Blocked Refund £44.99! MuseScore is running a deceptive subscription trap. I made a one-off purchase of £0.99 on 1st April, and they secretly enrolled me into two different subscription tiers without my consent. They charged £59.99 and £44.99 from my card. After severe pressure, they refunded the £59.99, but they have now BLOCKED their online refund form and are completely ignoring my emails for the remaining £44.99! They never sent a single invoice or notification for the 8th April charge. I am a part-time student and this is a massive financial burden. I have screenshot evidence showing my library has only 2 songs, proving zero usage. This directly violates UK Consumer Protection Regulations. I demand my £44.99 back immediately!
Reply from MuseScore2026-07-10
Hi,
Thank you for providing such a detailed description of your experience. If your remaining refund request is still pending, please contact our support team with your account email address, transaction details, and any supporting information you have available. We will carefully review your account history, investigate any reported issues with the refund request process, and assist you with any available options. Every case is evaluated individually, and MuseScore is committed to operating in accordance with applicable laws and consumer protection requirements.
MuseScore Support team ([email protected])
Felt fooled after having to sign for a subscription to buy one piece of sheet. Was charged 72EUR for a Pro+ membership fee a few days after having bought the one sheet I was interested in. No doubt I messed up and not attentively enough reading the some small caveat, but this is no serious way to run business. Refund was unable.
Reply from MuseScore2026-07-09
Hi,
Thank you for sharing your feedback. If you would like us to review your purchase and subscription, please contact our support team with your account email address and payment details. We will carefully investigate your billing history, explain the subscription associated with your account, and assist you with any available options. MuseScore values transparency, reviews every customer request individually, and conducts its business in accordance with applicable laws.
MuseScore Support team ([email protected])
Yep- paid $1.99 for a drum chart. And I believe to do the transaction I needed a subscription so I opted for free trial . Of course that hit me for $44.99. This site might be good for other instruments , limited for drums. Just feel like this company is a rip off fly by night. Been trying to contact someone for days and very limited response . Told me I needed to take off dispute from PayPal in order to process refund. I did that a week ago and still no refund. Do yourself a favor and run clear of this site- musescore.com
Reply from MuseScore2026-07-09
Hello,
Thank you for providing such detailed feedback. If your refund request is still open, please contact our support team again with your account email address and payment details so we can review the status of your case. We will be happy to investigate your account history, clarify the available options, and assist you further. MuseScore is committed to handling customer inquiries carefully, operating transparently, and complying with applicable laws.
MuseScore Support team ([email protected])
I tried to cancel my subscription and get a refund, but have just been charged for the second year.
I contacted them and they only offered a partial refund and other offers to use the service again.
Do not use, not worth it! Still waiting on refund.
The company has no phone support option and seems to reply with auto generated responses. Based in Cyprus.
Reply from MuseScore2026-07-09
Hey,
Thank you for your review. If your refund request is still pending or you would like us to take another look at your account, please contact our support team with your account email address and payment information. We'll be happy to review your subscription history, verify the renewal details, and assist you with any available options. Every request is evaluated individually, and MuseScore is committed to operating fairly and in compliance with applicable laws.
MuseScore Support team ([email protected])
I fell for the deceptive buy a piece of sheet music for $1.49 trap. I also was charged for the Pro+ subscription. Never was I able to see this charge before clicking "submit" and never could I cancel the order. I contacted support@musescore (.com) and filled out the refund form only to be told I couldn't get a full refund. I was given three options instead. I replied that I was going to put the charge in dispute with my CC company and contacted econsumer.gov and gov.cy to report the disingenuous practices of this business based in Cypress.
A few hours later I received a full refund.
Reply from MuseScore2026-07-08
Hey,
Thank you for providing such a detailed account of your experience. We appreciate you updating your review to mention that your refund was ultimately completed. If you have any additional questions regarding your account, subscription history, or billing, please feel free to contact our support team. We'll be glad to review your account and provide any clarification you may need. Feedback like yours is valuable, and MuseScore remains committed to operating transparently and in full compliance with applicable laws.
MuseScore Support team ([email protected])
Beware!!! Put me on a crazy expensive subscription
I bought some sheet music for my wife for £1.49 - this seemed like a nice clean transaction. I've found out today looking at my bank statement that they signed me up for a premium subscription and charged my £44.99 for 3 months of something (not sure what) and this will go up to £59.99 in 3 months. Obviously I've cancelled but when I contacted customer support they sent me to a request for refund form which says they can't find my subscription (maybe because I've already cancelled it). It just quite scary and mad that they think this is acceptable when all I wanted to do was buy some £1.49 sheet music
Reply from MuseScore2026-07-08
Hello,
Thank you for taking the time to share your experience. If the refund request form is unable to locate your subscription after cancellation, please contact our support team with your account email address, payment details, and a copy of the transaction. We'll be happy to review your account manually, verify the subscription status, and assist you with any available options. MuseScore is committed to operating transparently, complying with applicable laws, and ensuring that every billing inquiry is reviewed individually.
MuseScore Support team ([email protected])
I tried purchasing one sheet music but was tricked into buying a subscription. The music sheet was AUD 2.00 but when I tried downloading it said to tick a box to acknowledge no full refund. I thought that was odd and delayed it, but then buckled the next day to download the music. Sure enough I was charged AUD 81.00 for a subscription. Scammer!
Reply from MuseScore2026-07-06
Hello,
Thank you for sharing your feedback. If you would like us to review your purchase and subscription, please contact our support team with your account email address and payment details. We'll be happy to investigate your account, explain the purchase flow, and review any available options regarding your request. MuseScore is committed to operating transparently, complying with applicable laws, and reviewing every billing inquiry individually.
MuseScore Support team ([email protected])
I signed up for what was explicitly advertised as a "Free Trial," but MuseScore immediately charged my card $39.99 upfront anyway.
Trying to get a refund has been a complete nightmare. Their automated bot is entirely useless, there are no phone numbers or direct contact links anywhere on their site, and the actual Refund Request Form on their website is completely broken and literally will not allow you to submit it.
I emailed their support team immediately. A representative named Ivy asked for my payment details to process it manually, which I sent right away. Since then, I have been completely ignored for an entire week despite sending multiple urgent, polite follow-up emails.
They are holding my money hostage while offering absolutely zero working customer service channels to resolve their own system's error. I haven't even touched the website since they took my money. I am incredibly frustrated and am now forced to file a dispute with my bank to get my money back. Total scam behavior. Avoid this company.
Update (July 7, 2026): I have already sent 5 emails to your support team with my account details and the exact details of the disputed charge. Telling me to also just contact support again not solving the issue when my existing emails are being ignored or left unresolved.
Reply from MuseScore2026-07-07
Hi,
Thank you for taking the time to provide such detailed feedback. If your refund request is still unresolved, please contact our support team again with your account email address and payment information so we can review your case thoroughly. If you encountered technical issues with the refund request form or experienced delays in communication, we'll ensure those details are included in the investigation. Our team reviews each case individually and is committed to assisting users in accordance with applicable laws and consumer protection requirements.
MuseScore Support team ([email protected])
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