MuseScore (musescore.com) has a 1.6 out of 5 rating on OK.one, based on 136 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 79% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; Reviews mostly discuss Price, Refund, Product. Last updated 2026-09-01.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Customers frequently explained that purchasing a single piece of sheet music inadvertently enrolled them into a recurring subscription. Many users expressed deep frustration because they struggled to reach a real person to cancel the unexpected charges or secure a proper refund.
However, some customers also noted that the website provides an enormous library of songs and useful practice tools. A few other people also felt that customer service was helpful, pointing out that support representatives eventually issued full refunds after they explained the situation.
Auto-generated from all reviews of this business. For reference only.
Very vague about the purchase you’re making, they make it seem like it’s a 1 time payment for a score then you get charged for a subscription all of a sudden. And why is the subscription like $60CAD per month when you’re also paying for each score separately?
Reply from MuseScore2026-07-20
Hello,
Thank you for taking the time to share your feedback. We'd be happy to review your account and clarify any questions regarding your purchase and subscription, as well as explain the differences between individual score purchases and the features included with the available subscription plans. If anything about your account requires further review, please contact us directly with your account details and payment information.
MuseScore is committed to operating transparently, complying with all applicable laws, and continuously improving the purchasing experience for our users.
MuseScore Support team ([email protected])
Complaint Against MuseScore
I am submitting this complaint regarding what I believe was a misleading subscription and refund experience with MuseScore.
I intended to purchase sheet music at the advertised discounted price. I did not knowingly intend to enroll in an automatically renewing PRO membership. The subscription terms were disclosed only in small print, and I did not appreciate that my purchase would result in recurring charges of $44.99 for the first three months and then $59.99 every three months unless I canceled.
When I realized what had happened, I immediately contacted MuseScore Support to explain that I believed I had misunderstood the offer and wished to resolve the matter. Their first response indicated they could not locate my account. Following the instructions I was given, I canceled the subscription. After doing so, I was informed that because I had canceled, I was no longer eligible for a refund.
This sequence of events left me feeling that I was placed in a no-win situation: first being unable to obtain assistance because my account supposedly could not be found, and then being denied a refund because I followed the instructions to cancel.
I recognize that companies are entitled to charge for their services, and I have no objection to paying for products I knowingly purchase. My concern is that the subscription process was not sufficiently clear and that the refund process was handled unfairly.
I respectfully request that MuseScore review my case, issue an appropriate refund, and improve the clarity of its checkout and subscription process so that future customers fully understand when they are enrolling in a recurring paid membership.
Thank you for your consideration.
Reply from MuseScore2026-07-20
Hi,
Thank you for taking the time to provide such detailed feedback. We'd be happy to review your account history, your purchase, and your previous communications with our support team. Please contact us directly with the email associated with your account and the relevant payment details so we can investigate your case carefully.
MuseScore operates in accordance with applicable laws and is committed to providing a transparent purchasing experience while continuously improving our checkout and support processes based on customer feedback.
MuseScore Support team ([email protected])
Avoid all purchases on this website including small ones for single scores. The site uses deceptive user interfaces to sign you up for reoccurring expensive subscriptions.
Reply from MuseScore2026-07-20
Hello,
Thank you for your review. We'd be happy to review your account and clarify any questions regarding your purchase and subscription. Please contact us directly with your account details so our support team can investigate your case and provide assistance.
MuseScore is committed to operating transparently, complying with applicable laws, and continuously improving the purchasing experience for our users.
MuseScore Support team ([email protected])
This very close to scam. Any one-off purchase sets a "subscription" which is difficult to cancel, the company repeatedly attempts to "renew it" and charge its cost despite being told to cancel it.
The only way to get rid of recurring charging was to block the payment card completely.
Reply from MuseScore2026-07-17
Hi,
Thank you for taking the time to leave your feedback. We'd be glad to review your account and verify the subscription status, cancellation history, and any renewal attempts you mentioned. If you contact us directly with your account email and payment details, our team will carefully investigate the matter and provide any clarification or assistance needed.
MuseScore always conducts its business in accordance with applicable laws and strives to make subscription management as clear and accessible as possible while continuously improving the user experience.
MuseScore Support team ([email protected])
MUSESCORE HAVE HIDDEN CHARGES, including a recurring "subscription" which will surprise your budget. I was denied a refund through PayPal for this "subscription fee" which I never consented to.
Buyer Beware !!!!
Reply from MuseScore2026-07-15
Hi,
Thank you for your feedback. We'd like the opportunity to review your account and the PayPal transaction you mentioned. If you contact our support team with your account information and payment details, we'll be happy to investigate your case and clarify the subscription and billing history.
MuseScore always conducts its business in accordance with applicable laws and values transparency throughout the purchasing process. Customer feedback is important to us as we continue improving our services.
MuseScore Support team ([email protected])
Absolute garbage! I put purchased one $8 song for my son’s recital and only months later realized they had been charging me recurring subscription fees totaling well over $100! I never agreed to any subscription, not even a trial. Complete scam! I checked my email and they never sent any message telling me I signed up for something.
Reply from MuseScore2026-07-15
Hello,
Thank you for taking the time to share your experience. We'd be happy to review your account history, including your purchases and any subscription charges associated with it. Please contact us directly with the email address linked to your account and your payment details so our support team can investigate your case thoroughly and assist you further.
MuseScore is committed to operating transparently, honoring applicable laws, and continually improving both our checkout experience and customer support based on user feedback.
MuseScore Support team ([email protected])
Sooo first of all I wanted to thank the support team, "George" helped me with my request really fast. 5 stars for it.
Next about an app overall. I don't like that EVEN with pro plus subscription I have annoying pop-ups with REAL DEAL OFFERS! Not to mention that it takes forever to open any sheet on iPhone 15 Pro (even if it was saved for offline).
And there was a thing when I firstly purchased a subscription and right after that another pop-up with more affordable price arised! So I tried to refund the first subscription, but apple only could refund both of them...
So next time I'd been more careful.
Reply from MuseScore2026-07-16
Hello,
Thank you for the thoughtful feedback and for highlighting George’s assistance — it’s great to hear that your request was handled quickly. Feedback like this is especially valuable because it points to both the rewarding parts of the experience and the areas where we can improve the overall journey.
Regarding the pop-ups, loading times, and the subscription pricing flow on your iPhone 15 Pro, our team is continually working on performance optimization and on making promotional offers and subscription options clearer and less disruptive for active subscribers. Your comments help us prioritize improvements that make the app feel smoother and more focused on the music itself.
For any remaining questions about subscriptions, purchases, or account status, feel free to contact us directly with your account details and we’ll be happy to review them with you.
MuseScore operates in accordance with applicable laws and is committed to providing a transparent and reliable experience for musicians at every stage of their journey.
MuseScore Support team ([email protected])
We mistakenly purchased an item. We sent a request for a refund and assistance to make this happen. The refund was processed within 24 hours. FABULOUS service!
Reply from MuseScore2026-07-16
Hello,
Thank you for this review. It is such reviews that help us make our Support service better.
Kind regards,
Aydar
Community manager
SCAM ALERT: Unauthorized charge of $73 and impossible to cancel!
I am writing this to warn everyone about Muse's fraudulent practices. They completely scammed me by making an unauthorized charge of exactly $73 (around 66,000 Chilean Pesos) directly from my account.
Their platform is intentionally designed with "dark patterns" to make it impossible for users to cancel their subscriptions. I tried to cancel multiple times, but they blocked the process and forced the payment through anyway without my consent.
This is a complete theft. Because of their abusive and predatory practices, I had to completely block my bank card, change it for a new one, and turn off my international payment settings to protect my money from them.
I have already filed an official fraud complaint with my bank and the authorities. Do not trust this company. They are stealing money from thousands of people worldwide through hidden fees and forced renewals. Stay away!
Reply from MuseScore2026-07-14
Hi,
Thank you for sharing your concerns. We'd like the opportunity to review your account and investigate your subscription and billing history. Please contact us directly with your account email and payment information so our support team can carefully examine your case and assist you further.
MuseScore always conducts its business in accordance with applicable laws and does not seek to mislead its customers. We also appreciate feedback that helps us continue improving our subscription management and support experience.
MuseScore Support team ([email protected])
Awful company. They will charge you years later for a trial after purchasing a regular music sheet. Never purchase again from here.
Reply from MuseScore2026-07-14
Hello,
Thank you for taking the time to share your experience. We'd be happy to review your account history and investigate the charges you mentioned. If you contact us with the email associated with your account and your payment details, our team can look into the subscription history and provide further assistance.
MuseScore is committed to operating transparently and in full compliance with applicable laws. We value customer feedback and continuously work to improve both our services and the overall user experience.
MuseScore Support team ([email protected])
I was keen to purchase sheet music for one song. The misleading website design led to me accidentally signing up to a subscription. My complaint was completely ignored and I was not able to obtain a refund. Then, months later, I see they have charged me again, without warning, for the subscription that I never wanted, have never used, and had asked to be cancelled and refunded.
Reply from MuseScore2026-07-15
Hey,
Thank you for sharing your experience. We'd like the opportunity to review your account, including your subscription history and previous support request. Please contact us directly with your account information so our team can investigate the matter and assist you accordingly.
MuseScore is committed to operating transparently and in accordance with applicable laws. We also appreciate customer feedback as it helps us continue improving both our services and support processes.
MuseScore Support team ([email protected])
Beware of signing up for a 7 day trial.
Despite cancelling my membership within the 7 day period, I was surprised to be charged a whopping £69.99 for Pro+&Learn.
On contacting MuseScore to ask for a refund, I simply got a message saying that neither of my two email address were recognised.
Fortunately, my credit card provider agreed to give me a refund.
Reply from MuseScore2026-07-15
Hi,
Thank you for your feedback. We'd like to review your account and investigate why your membership status and refund request did not proceed as expected. Please contact us directly with the email address associated with your purchase and your payment information so our team can assist you.
MuseScore is committed to operating within applicable legal requirements and continuously improving both our support experience and subscription management.
MuseScore Support team ([email protected])
What a sleazy company! Recently discovered I paid for a subscription in April 2026 ($44,99.) Upon going to their website to cancel auto-renewal, I discovered a payment was scheduled for 7 23 26 in the amount of $59.99! I canceled that, which was considered a cancelation of an auto-renewal. I wonder how long they've been charging me!! There is also a "delete account" option which I chose. Says it's deleted, but I'll be watching my account like a hawk.
Reply from MuseScore2026-07-15
Hello,
Thank you for taking the time to leave your review. We'd be happy to review your account history and confirm that your subscription and account status have been updated correctly. If you have any remaining questions or concerns, please contact our support team with your account details so we can assist you further.
MuseScore operates in accordance with applicable laws and continues working to improve account management and subscription transparency for all users.
MuseScore Support team ([email protected])
Scam. My daughter bought one song a year ago and they charged my card around $160, over the following year before I noticed. Fake support email, sends same copy paste response I see in other reviews here. All "official" responses here are obviously fake copy pasta too.
From what I can tell, it appears they are also posting fake positive reviews on this site about fulfilled refund requests.
Update (second): I received another email, claiming the entire charge will be refunded. I will monitor my credit card over the coming month to see if this happens. A verified refund will raise my review to 2 stars, although I'd still say auto subscription sign up is unethical.
Reply from MuseScore2026-07-15
Hey,
Thank you for sharing your concerns. We'd be glad to investigate your account and review the subscription history and previous support interactions. Please contact us with your account email and any relevant payment information so our team can carefully look into your case and provide assistance.
MuseScore is committed to complying with all applicable laws and takes customer concerns seriously. We continuously work to improve both our support processes and the overall user experience.
MuseScore Support team ([email protected])
I bought one piece of music, 7 days later I was charged for a premium subscription that I did not ask for. The website won't let me cancel for another 91 days, and won't let me remove my credit card.
Reply from MuseScore2026-07-13
Hello,
Thank you for sharing your feedback. We'd like the opportunity to look into your account and review what happened with your purchase and subscription status. If you've experienced any difficulty managing your subscription or believe something on your account is incorrect, please contact us directly with your account details so our team can investigate and assist you further.
MuseScore is committed to operating transparently, complying with applicable laws, and providing subscription information during the checkout process. We also continuously review customer feedback to improve both the purchasing experience and account management.
MuseScore Support team ([email protected])
Surprise subscription. I purchased sheet music for my daughter. I looked everywhere during the checkout process to make sure there was no "auto subscription." I found none. 2 weeks later, I was charged $45 for a subscription. There is no phone number. Had to spend a few hours to get them to refund me. Predatory and deceptive marketing.
Reply from MuseScore2026-07-14
Hello,
Thank you for taking the time to leave your review. We're pleased that your case was ultimately resolved, and we'd still appreciate the opportunity to review your feedback regarding the purchase experience. If you have any additional questions about your account or subscription, our support team is always available to help.
MuseScore operates in accordance with applicable laws and continuously works to improve the clarity of the checkout process and overall customer experience based on user feedback.
MuseScore Support team ([email protected])
Deceptively enrolled my in a subscription I did not request and charged me for it. I am in process of trying to get a refund and their client interface seems to be automatic and not helpful. I will never deal with this company again and warn all other consumers against using their services.
Additional: To their credit, they have provided a full refund. My warning stands, though: If you deal with them, be very careful (read everything twice and ensure you know what you're getting into)
Reply from MuseScore2026-07-14
Hello,
Thank you for your detailed feedback. We appreciate you updating your review after receiving your refund. If you have any remaining questions about your account or would like us to review any aspect of your previous subscription, our support team will be happy to assist you.
MuseScore always operates in accordance with applicable laws and values customer feedback, as it helps us continue improving our checkout process, account management, and support experience.
MuseScore Support team ([email protected])
E
Elizabeth Shin · 1 review · Experienced 2026-07-06 ·
★★★★★
⭐☆☆☆☆
⭐☆☆☆☆
I signed up for the free trial, and when it ended, I was charged for the subscription without any notification or reminder beforehand. I canceled the subscription on the same day I was charged and immediately requested a refund, but I have received no response and no refund.
This experience has been extremely disappointing. Charging customers without a reminder after a free trial and then ignoring refund requests is poor customer service. I would not recommend this service unless they improve their billing practices and customer support.
Thank you for your response.
I have already contacted your support team multiple times. John from MuseScore asked me to provide the following information to process my refund request:
* My subscription email address
* My username
* My PayPal email address
I provided all of the requested information promptly, but since then I have not received any further response or update regarding my refund.
At this point, I am simply asking for someone to review my case and process my refund. I was charged on the same day I canceled the subscription after the free trial, and I have already supplied all the information your support team requested.
Please review my case and let me know the status of my refund as soon as possible. Thank you.
Reply from MuseScore2026-07-14
Hey,
Thank you for your feedback. We'd be glad to review your subscription, refund request, and support correspondence to ensure everything has been properly evaluated. Please send us your account details so our team can investigate your case and provide any available assistance.
MuseScore is committed to complying with applicable consumer protection laws and continuously improving both our billing experience and customer support processes.
MuseScore Support team ([email protected])
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