MuseScorePredatory Sales Tactics
Complaint Against MuseScore I am submitting this complaint regarding what I believe was a misleading subscription and refund experience with MuseScore. I intended to purchase sheet music at the advertised discounted price. I did not knowingly intend to enroll in an automatically renewing PRO membership. The subscription terms were disclosed only in small print, and I did not appreciate that my purchase would result in recurring charges of $44.99 for the first three months and then $59.99 every three months unless I canceled. When I realized what had happened, I immediately contacted MuseScore Support to explain that I believed I had misunderstood the offer and wished to resolve the matter. Their first response indicated they could not locate my account. Following the instructions I was given, I canceled the subscription. After doing so, I was informed that because I had canceled, I was no longer eligible for a refund. This sequence of events left me feeling that I was placed in a no-win situation: first being unable to obtain assistance because my account supposedly could not be found, and then being denied a refund because I followed the instructions to cancel. I recognize that companies are entitled to charge for their services, and I have no objection to paying for products I knowingly purchase. My concern is that the subscription process was not sufficiently clear and that the refund process was handled unfairly. I respectfully request that MuseScore review my case, issue an appropriate refund, and improve the clarity of its checkout and subscription process so that future customers fully understand when they are enrolling in a recurring paid membership. Thank you for your consideration.