MuseScore (musescore.com) has a 1.6 out of 5 rating on OK.one, based on 136 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 79% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; Reviews mostly discuss Price, Refund, Product. Last updated 2026-09-01.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Customers frequently explained that purchasing a single piece of sheet music inadvertently enrolled them into a recurring subscription. Many users expressed deep frustration because they struggled to reach a real person to cancel the unexpected charges or secure a proper refund.
However, some customers also noted that the website provides an enormous library of songs and useful practice tools. A few other people also felt that customer service was helpful, pointing out that support representatives eventually issued full refunds after they explained the situation.
Auto-generated from all reviews of this business. For reference only.
Same as so many people on Trust Pilot. Bought a music score and was caught out by the subscription trap - this ought to be opt in not opt out. I requested a full refund and have not downloaded the score, but response from MuseScore customer service was a refusal to refund and some offers designed to keep me subscribed. I have refused the alternatives they offered.
Reply from MuseScore2026-07-30
Hello,
Thank you for taking the time to share your feedback. We'd be happy to review your account, your purchase, and the refund request to ensure your case receives a thorough review. If there is any additional information that could help us investigate your request, please reply to your existing support conversation or contact us with the email associated with your account and the relevant payment details.
MuseScore is committed to operating transparently, complying with all applicable laws, and continuously improving both our services and the customer experience. We value feedback from our users and use it to improve our platform and support processes.
MuseScore Support team ([email protected])
It is really silly to pay a subscription and not to be able to get the scores for free!
Why do I have to pay extra to be able to download a score? I have already a premium subscription and I haven't had the possiblity to download a single score fro free! At the music store in my home town I could find many of the same sheets at the same price. Why did I subscribe then? Because I was going to buy a single sheet that I couldn't find in the shop, and after I paid, a few days after, I eventually found myself with a Premium Subscription, still not sure how it was possible, and it was too late to cancel it! I decided to keep it and give it a try, but it sucks!
Terrible service! If you read this comment, do not subscribe!
Reply from MuseScore2026-07-29
Hi,
Thank you for taking the time to share your feedback. We'd be happy to clarify the differences between Premium subscription benefits and separately purchasable content, including official scores and other licensed materials. If you have questions about what is included with your subscription or need help finding content available under your plan, our support team will gladly assist you and help you make the most of your membership.
MuseScore is committed to operating transparently, complying with all applicable laws, and continuously improving both the platform and the subscription experience based on valuable feedback from our users.
MuseScore Support team ([email protected])
I’ve subscribed to Musescore, it came about mostly because I didn’t know Musescore.co and Musescore.org are chalk and cheese and just a little because I believed I would be getting a wide choice of piano music, specifically beginner level, to extent my playing.
Now, with some experience of using the site i regret subscribing. There might be some good stuff on this website but the site is a minefield of trickery, traps popups and threats and extra fees for this, more to pay for that, I am scared to click anything. I did find a Blues course which I liked, by Aurthur Bird, this could justify my Musescore £39.99 subscription I thought, then I discovered it free to view on Youtube. All in all, any good stuff there is is cloaked with confusion, the site is a basically a money grabber. It’s not an outright scam but definitely a money grabber, tread carefully.
For the record I also have subscriptions to TomPlay, Flowkey and SimplyPiano, all of these are excellent sources of piano music to play at all levels and they are honest, you get what you think you are getting and there are no traps, you are left alone to enjoy what you have paid for.
Reply from MuseScore2026-07-29
Hello,
Thank you for taking the time to share such detailed feedback. We appreciate hearing about your experience and your perspective after using the platform. We'd be happy to answer any questions regarding the differences between available subscriptions, individual score purchases, and the content included with each service so you can get the most value from your membership. If there are specific features or resources you're looking for, our support team will gladly point you in the right direction.
MuseScore is committed to operating transparently, complying with all applicable laws, and continuously improving both the platform and the user experience. Your feedback helps us identify areas where we can make navigation and subscription benefits even clearer.
MuseScore Support team ([email protected])
On the first visit the site seems to offer reasonable prices for sheet music, but buried in the fine print somewhere is that placing that first order signs you up for an automatic monthly membership at a fairly high price, $70 at first, then $85. So your order for a couple of bucks becomes a very expensive piece of sheet music, and finding where to cancel is also a challenge. Buyer beware!!!
Reply from MuseScore2026-07-28
Hi,
Thank you for taking the time to leave your review. We'd appreciate the opportunity to review your account, including your purchase history and subscription status, and answer any questions regarding your billing. If you experienced difficulty locating your subscription settings, our support team will be happy to guide you through the process and investigate your specific case.
MuseScore always operates in accordance with applicable laws and is committed to providing clear information about our services while continuously improving the overall user experience.
MuseScore Support team ([email protected])
Scumbag company - intentionally hides that you are signing up for a ridiculously expensive subscription. Bough a couple of sheet piano partitions for my son online only to find a recurring $47.99 fee for "premium" subscription (whatever the that gives me). I'm sure many have been scammed (I know my ex got scammed the same way a week later). So this company managed to scam almost $100 so that we could get two or three scores for our son. If you look at the reviews, this deceptive approach has been going on for years - this is clearly the company's unethical business model. I initiated a refund request via the Chatbot (is it possible to communicate with a real person?). Will update with result (or lack thereof).
Update: they refused my refund request.
Reply from MuseScore2026-07-27
Hi,
Thank you for sharing your experience. We'd be happy to review your account, your purchases, and the subscription associated with your account to clarify the billing details. If you've already submitted a request through our support system, our team can continue reviewing your case once we have your account information and payment details.
MuseScore always operates in accordance with applicable laws and is committed to providing transparent services while continuously improving both the checkout process and customer support.
MuseScore Support team ([email protected])
The website actually feels like their trying to squeeze every penny of me. Every single action you take in this website it asks for even more money. I have never seen a website more greedy.
Reply from MuseScore2026-07-27
Hello,
Thank you for taking the time to share your feedback. We appreciate hearing how users experience our platform, as it helps us continue improving our services. If you have any questions about the differences between free features, individual score purchases, and subscription benefits, our support team will be happy to clarify them and help you find the option that best fits your needs.
MuseScore is committed to operating transparently, complying with all applicable laws, and continuously improving the overall user experience.
MuseScore Support team ([email protected])
Dark patterns and aggressive tactics. This site is terrible. They sold me one sheet of music for 99 cents and the next thing I know they are charging me 45 Euros, as if I signed up for an ongoing membership. When I tried to cancel it, they sent me a link to use to cancel and the link didn't work. When I tried to challenge the charge with PayPal, they opposed the challenge, as if their original 45 Euro charge were legitimate. They insisted they wouldn't refund the money while the PayPal dispute was pending -- said they would only give the money if I closed the PayPal dispute. But, of course, once you close a dispute with PayPal you can't bring it again if they decide not to refund. Super aggressive with me. They rely upon the smallest small print that was hidden under the pay button for my 99 cent purchase and then pretend that everything they are doing is legal and above board. Nonsense. It's classic dark patterns. Just look at all the people here at Trust pilot who did not realizing they were signing up for this "service". Horrible. They should be ashamed. Someone should turn them into the unfair competition authorities for this. I had to go all the way to disputing the charge with my credit card company to get the reimbursement. Terrible from start to finish.
Reply from MuseScore2026-07-28
Hey,
Thank you for providing such detailed feedback. We'd like the opportunity to review your account, the purchase, your refund request, and your correspondence with our support team to ensure your case is fully investigated. If you still require assistance, please contact us with the email associated with your account and the relevant payment information so we can carefully review everything and provide further support.
MuseScore conducts its business in compliance with all applicable laws and is committed to handling customer inquiries fairly and transparently. Feedback like yours is valuable as we continue improving both our services and support experience.
MuseScore Support team ([email protected])
Hi,
Thank you for taking the time to leave your feedback. We'd appreciate the opportunity to review your account and better understand the concerns that led to your review. If you have any questions regarding your purchases, subscriptions, or account, please contact our support team with the email associated with your account and any relevant payment information so we can investigate and assist you directly.
MuseScore always operates in accordance with applicable laws and remains committed to providing a transparent, reliable, and continuously improving service for all users.
MuseScore Support team ([email protected])
Took my money, gave no download as had been promised and tried to set up a subscription without my agreement. AVOID! Scam!
Reply from MuseScore2026-07-28
Hello,
Thank you for sharing your feedback. We'd be happy to review your purchase and account to determine why the download was unavailable and to clarify the status of any subscription associated with your account. Please contact our support team with the email linked to your purchase and the relevant payment details so we can investigate your case and assist you further.
MuseScore is committed to operating transparently, complying with all applicable laws, and continuously improving both our services and the purchasing experience for our users.
MuseScore Support team ([email protected])
Bought a single piece of sheet music and discovered I was signed up for an expensive subscription that I did not authorize. MuseScore buries access to your account and won't let me cancel "while my account is being set up", whatever that means. No way to contact a live person; the only "help" is lists of FAQ articles or a completely useless chatbot. This company is unethical, possibly criminal, and I will be filing a complaint with the internet fraud division at the Better Business Bureau in my state.
Reply from MuseScore2026-07-27
Hi,
Thank you for taking the time to leave your review. We'd appreciate the opportunity to review your account, subscription status, and any difficulties you encountered while accessing your account or contacting support. Please reach out to us directly with your account details and payment information so our team can investigate your case and provide further assistance.
MuseScore is committed to operating transparently, complying with all applicable laws, and continuously improving both the user experience and customer support.
MuseScore Support team ([email protected])
They snuck a subscriptions I thought it was just credits and won’t refund
Reply from MuseScore2026-07-27
Hello,
Thank you for your feedback. We'd be glad to review your purchase and subscription history to better understand your case. Please contact our support team with the email associated with your account and the relevant payment details so we can investigate your request and assist you further.
MuseScore conducts its business in accordance with applicable laws and remains committed to providing a transparent and reliable experience for all users.
MuseScore Support team ([email protected])
I was accidentally press wrong button when the site only told me buy midi 14.000vnd, but instead i clicked wrong to the 35~50.000vnd. And I was charged into 3month sub with 300.000 vnd, I cannot cancel right away and after that, I was charged into Pro+. The mail assume me that I want to become a membership when I was not!
At first there was John and Sofia contact and ok with refund, but after that Alex contact said not ok, but I already received a full refund bill from musescore. I try to ask Alex more explain and only accept 100%refund, they ignore me. Up until this morning, I could find John and Sofia mail, but around in the afternoon, seems like they recall John and Sofia mails conversations with me. This is disrespectful to customers and their works is like a joke, when Alex wrote wrong date I clicked (25th Jul is correct, Alex wrote that May 11th = > ridiculous)
For more detail review, please read at my post on reddit, I posted all on reddit: find Imaginary-Arm4177 on r/Musescore sub
Updated: 27th Jul 2026
I DO NOT ACCEPT THIS KIND OF ANSWER, as I told, Alex from your support team as been ignore my mail and refuse to assitnand answers my mail! I have captured all and record, even on this site to see how a joke you guys working! You guys sent me full refund bill first and then recall, told it not ok to have refund! I have the bill and you're guys comments. It the 3rd day of refund request and it really seems like Alex support team of yours is prolong the request over 14days, do not told me im over reacted, it is because you guys charged me the thing i didn't want to!
I do hope someone would sue them
Reply from MuseScore2026-07-27
Hey,
Thank you for providing such detailed feedback. We'd like the opportunity to review your account, the purchase, your correspondence with our support team, and the refund status to ensure everything has been handled correctly. Please continue communicating with us through your existing support request so our team can investigate your case thoroughly and provide any necessary clarification.
MuseScore is committed to operating in compliance with applicable laws and to handling every customer inquiry fairly. Feedback from our users helps us continue improving both our services and support processes.
MuseScore Support team ([email protected])
Very, very easy to accidentally sign up to a subscription without realising it. It seems when trying to cancel I managed to do it again! So I have two very costly subscriptions I do not want. There have been no responses to my requests for help and a refund, not that it was at all easy to find any contact details - just a bot!
Reply from MuseScore2026-07-27
Hi,
Thank you for taking the time to leave your feedback. We'd be happy to review your account, including the subscriptions associated with it, and investigate your previous requests for assistance. Please contact us with the email linked to your account and the relevant payment details so our support team can look into your case thoroughly.
MuseScore is committed to operating transparently, complying with applicable laws, and continuously improving both our services and support experience.
MuseScore Support team ([email protected])
Scam! You go to pay for an individual piece of music and they secretly sign you up to a subscription service. I worked this out straight away, cancelled the subscription then went and purchased another piece of music - they then charged me the $45 subscription fee AND signed me up again for a monthly subscription.
They then hide all contact information. Chat bot is useless.
Fraudulent - steer clear!
Reply from MuseScore2026-07-27
Hi,
Thank you for sharing your experience. We'd appreciate the opportunity to review your account, the purchases you made, and the subscriptions associated with them. If you've experienced difficulties contacting support, please reach out to us with your account email and payment information so our team can investigate your case and assist you further.
MuseScore is committed to operating transparently, complying with all applicable laws, and continuously improving the purchasing experience for our users.
MuseScore Support team ([email protected])
Customer service was overall very good. I accidentally subscribed twice, and when I realised I was directed to their online refund form and my account management, neither of which worked! I sent a 2nd email outlining this and I had my refund and the superfluous subscription cancelled within 48 hrs.
Reply from MuseScore2026-07-27
Hello! Thank you! Feedback like yours helps us develop new features and improve MuseScore for the whole community.
Kind regards,
Aydar
Community manager
I at some point signed up but really didn't use it. Got a notice about renewal which for me was not my choice. I sent an email about canceling and Sofia replied quickly that they would cancel and refund my payment immediately. No hassle at all. More companies should be this way.
Reply from MuseScore2026-07-27
Hello! Thank you for your feedback! Together we can make MuseScore better and more enjoyable for all musicians.
Kind regards,
Aydar
Community manager
SCAM SITE. I made a one-time purchase of $5. They secretly signed me up for a premium account and charged me $175 over 6 months before I realized what was going on. I haven't been able to get a refund.
Update: I see MuseScore has responded with their pathetic copy/paste response suggesting people reach out to their support team. Everyone complaining here has already reached out many times. We know you're a scam company and the support team isn't going to refund the money you stole.
Reply from MuseScore2026-07-27
Hey,
Thank you for sharing your experience. We'd like the opportunity to review your account history, including the purchases and subscription records associated with it. Please contact our support team with your account email and payment information so we can carefully investigate your case and provide any available assistance.
MuseScore always operates in compliance with applicable laws and continuously works to improve the clarity of the purchasing experience and the quality of customer support.
MuseScore Support team ([email protected])
Never bought anything, never authorized use of my PayPal yet saw two charges, one for a one time purchase and one for an expensive recurring subscription. Cancelled subscription I never ordered, disputed PayPal charge and they double charged my debit card so I get to dispute that too! Unbelievable. And the subscription charge to my debit card was AFTER I had cancelled it on their site. The one I never signed up for. I feel like I have to check it weekly to see if they're going to keep trying
Reply from MuseScore2026-07-24
Hi,
Thank you for bringing this matter to our attention. We'd like to carefully review the transactions you mentioned, including the PayPal activity and any associated payment records, to better understand what occurred. Please contact our support team with the email linked to your account together with the relevant transaction IDs so we can investigate your case thoroughly.
MuseScore always operates in accordance with applicable laws and takes payment-related inquiries seriously. Our team will be glad to assist you in reviewing your account and providing any available support.
MuseScore Support team ([email protected])
It's a shame to waste people's time like this just trying to reach your customer service. It is insane how hard it is to get in touch with Musescore in order to get a refund for more than 200chf charged on my account for no apparent reason...I blocked my card and send them a few mail, dm on instagram and review on trustpilot, but they don't seem to take this seriously. Their instagram posts are just crawling with messages of people waiting to be refunded, there isn't even an email on the website to adress nor a proper customer service or hotline. You are the biggest platform in the world for musical score and it's just a shame and a waste to treat your clients like that. Please just do something because your company just look more and more like a scam to many people, having a decent customer service and a reachable hotline would actually be the best improvement that could happen for your company and your platform. Beside that, the interface is great and if it wasn't for the shady part a lot more people including myself would be glad to contribute and promote it...But for now i just want to be refunded and change my banking info so i don't have any bad surprise.
Reply from MuseScore2026-07-27
Hey,
Thank you for providing such detailed feedback. We'd be happy to review your account, the charges you mentioned, and the previous communications you've had with our support team. Please contact us directly with the email associated with your account and the relevant payment information so we can thoroughly investigate your case and assist you further.
We also appreciate your constructive comments regarding customer support and accessibility. Feedback like yours is valuable and helps us continue improving our support channels and overall user experience.
MuseScore operates in full compliance with applicable laws and remains committed to providing transparent services and fair assistance to all users.
MuseScore Support team ([email protected])
Bought and downloaded sheet music without realising I had signed up for a subscription. Attempted to cancel but was billed £69 after 7 days of not using the site (apart from the one download which was paid for. )
I submitted a subscription on their website in April to cancel further payments...and on 23 July 2026 another £89 taken from account !
Complain made with my bank . Please people ...do not use this site ! if you do , be very careful about giving any payment info .
Reply from MuseScore2026-07-27
Hello,
Thank you for taking the time to share your experience. We'd be happy to review your account, including your purchase history, subscription status, and the cancellation request you mentioned. If you believe your subscription did not reflect the actions you took on your account, please contact our support team with the email associated with your account and the relevant payment details so we can investigate your case thoroughly and provide assistance.
MuseScore is committed to operating transparently, complying with all applicable laws, and continuously improving both the purchasing experience and account management tools. Customer feedback is important to us and helps us make our services even better.
MuseScore Support team ([email protected])
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